Classic Car Wash

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] Thank you for handling this complaint. Thanks to Jim doing the right thing I will keep going back.

Jim Fossitt Classic Car Wash, INC. 7670 Industrial Road Florence, KY 41042 Phone: (859) 525-0066Fax: (859) 525-0093 September 9, 2015 Revdex.com Serving Southern Ohio, Northern Kentucky, Southeast Indiana 1 E. 4th, Suite 600 Cincinnati OH 45202 Dear [redacted],This situation got out of hand...

before I (Jim) got involved. My understanding was that after my son took the car from the customer he noticed the side marker light was out and he pushed the marker light in to keep it from getting damaged. The mirror came loose while going through the car wash. The customer accused my son of breaking the mirror and called him a liar. My son tried to get him to look at the cameras and the customer would not. He drew a fist wanting to fight. I tried to get him to leave and go home, cool off, and we would discuss it tomorrow.This is not the customer I have known for years. He has always been a nice man and an excellent Customer.My brother taped the mirror so it would not bang against the side of the car. He said it looked like one of the screws had been glued before. If things had not got out of hand we could have epoxied it and it would have been stronger than ever.I will pay him the $60.00 for repairs. I will also give him the $21.95 wash that he did not pay for.He has been a good and loyal customer for years. I think we have all done or said things we are not proud of sometimes. I hope my son forgives and he does as well.Please do not hesitate to contact me.Sincerely,Jim FossittOwner/Operator

About 2 months ago we had our Prius Detailed after driving off for vacation we noticed the leather getting cloudy and chalky. When we returned I took it back to show [redacted], he said "it can't be, let me see" He then said "well you will need to bring it back in 2 days for my chemical specialist to look at" Two days later I went back, as I got out of the car he yelled from across the lot"are you here to make an appointment". I said"no this is when you said to come back" He said"well you will need to make an appointment" I then yelled this is my appointment, and expect it done now" He said "no". I then went in and left a hand written note for the owner to call me. He never did!!

Review: I bought a coupon book for 4 car washes for $25 about a month ago and here without warning they are suddenly out of business. No prior verbal, written or sign put warnings were given. Now I am out of my $ and no way to get the washes that I paid for just recently!Desired Settlement: Would like a refund for exchange for my coupon book.

Business

Response:

After receipt of your notice regarding the above referenced complaint, I contacted Ms. [redacted]and explained that Classic Car Wash was temporarily closed due to equipment updating.However, I offered to reimburse Ms. [redacted] $25 and she accepted. A check was mailed thesame day. Ms. [redacted] seemed very pleased.