Classic Catering

Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ After review with the finance company, [redacted] , is has been determined that [redacted] is eligible to be reinstated into his vehicle loan as long as he is completely caught up on all payments at the time of picking up the vehicle The finance company has also agreed to waive the standard $repossession fee [redacted] currently needs to pay $which will get him caught up on his regular payment including the collateral protection insurance (CPI) coverage for the vehicle and the $late charge[redacted] 's next regularly scheduled payment will be due on 11/20/for the amount of $which includes the regular payment and CPI coverage on the vehicle Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because after speaking with the Right a way before they responded with this we were told that we would have to pay out the entire contract we began making other plansSecond of all we are not going to pay for a vehicle that they took and that we had no access to so their numbers are a little askewWe will agree to $which covers the past due amounts they are claiming up to the point of them taking the vehicle AND the current payment when we pick up the vehicle which would be the 4th of December since as I said we had already started making other plans since they said we would have to pay off the vehicleNot going to pay for not having a vehicle sorry Final Consumer Response / [redacted] (4200, 11, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are not going to pay for a vehicle that we have not hadMore than willing to pay up to the point that they took the vehicle and then the current payment but will not pay for a vehicle we didn't haveIf this is unacceptable then we go back to our original request Final Business Response / [redacted] (4000, 13, 2015/12/02) */ The finance company's decision is final[redacted] 's contract is a simple interest contract and cannot be altered to accommodate a lapse in paymentsAll payments are due as spelled out in the contract

Initial Business Response / [redacted] (1000, 5, 2016/12/14) */ [redacted] has had multiple repair issues with his vehicle since purchasing it in feb Our records show repairs being performed on the vehicle since purchaseOf the repairs only one was covered under warranty for a cylinder head gasketThe sales company covered $Customer was responsible for the $deductibleThe other four repairs were for items that are not covered by Rightaway's month 24,mile limited warranty that is included at no charge on every vehicle soldEven though the items on these repairs were not covered, the sales company went above and beyond their obligations and goodwill repaired $worth of repairs on the vehicleThe sales company and corresponding repair facility cannot perform factory recalls and the customer needs to take the vehicle to a [redacted] franchise to have he recalls repaired at no cost to the customer [redacted] financed the vehicle for a finance amount of $12,The finance company we partner with does not consider a customer eligible for an internal trade until they are 80% paid on the loanThat would be a principal amount of $2,The customers current payoff is $7,so he is not currently eligible for an internal tradeThat does not mean that he does not have the option of trading the vehicle in at another dealer or to have the vehicle refinanced at a different lending institution [redacted] is currently late on his paymentRightaway will continue to honor the warranty that was included in the finance agreement

Initial Business Response /* (1000, 5, 2016/12/14) */
[redacted] has had multiple repair issues with his vehicle since purchasing it in feb 2015. Our records show 5 repairs being performed on the vehicle since purchase. Of the 5 repairs only one was covered under warranty for a cylinder head...

gasket. The sales company covered $2369.14. Customer was responsible for the $200 deductible. The other four repairs were for items that are not covered by Rightaway's 24 month 24,000 mile limited warranty that is included at no charge on every vehicle sold. Even though the items on these repairs were not covered, the sales company went above and beyond their obligations and goodwill repaired $1043.79 worth of repairs on the vehicle. The sales company and corresponding repair facility cannot perform factory recalls and the customer needs to take the vehicle to a [redacted] franchise to have he recalls repaired at no cost to the customer. [redacted] financed the vehicle for a finance amount of $12,017.89. The finance company we partner with does not consider a customer eligible for an internal trade until they are 80% paid on the loan. That would be a principal amount of $2,405.98. The customers current payoff is $7,657.36 so he is not currently eligible for an internal trade. That does not mean that he does not have the option of trading the vehicle in at another dealer or to have the vehicle refinanced at a different lending institution. [redacted] is currently late on his payment. Rightaway will continue to honor the warranty that was included in the finance agreement.

Initial Business Response /* (1000, 5, 2015/11/12) */
After review with the finance company, [redacted], is has been determined that[redacted] is eligible to be reinstated into his vehicle loan as long as he is completely caught up on all payments at the time of picking up the vehicle. ...

The finance company has also agreed to waive the standard $500 repossession fee. [redacted] currently needs to pay $681.50 which will get him caught up on his regular payment including the collateral protection insurance (CPI) coverage for the vehicle and the $29.60 late charge.[redacted]'s next regularly scheduled payment will be due on 11/20/2015 for the amount of $217.30 which includes the regular payment and CPI coverage on the vehicle.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because after speaking with the Right a way before they responded with this we were told that we would have to pay out the entire contract we began making other plans. Second of all we are not going to pay for a vehicle that they took and that we had no access to so their numbers are a little askew. We will agree to $681.50 which covers the past due amounts they are claiming up to the point of them taking the vehicle AND the current payment when we pick up the vehicle which would be the 4th of December since as I said we had already started making other plans since they said we would have to pay off the vehicle. Not going to pay for not having a vehicle sorry.
Final Consumer Response /* (4200, 11, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are not going to pay for a vehicle that we have not had. More than willing to pay up to the point that they took the vehicle and then the current payment but will not pay for a vehicle we didn't have. If this is unacceptable then we go back to our original request.
Final Business Response /* (4000, 13, 2015/12/02) */
The finance company's decision is final.[redacted]'s contract is a simple interest contract and cannot be altered to accommodate a lapse in payments. All payments are due as spelled out in the contract.