Classic City Garage Door, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I believe that the $offer will cover having the door re-wrapped, but I have not had the work done yet, as I was waiting on Emergency Restoration's response. As long as it will cover the repairs, then it is sufficient for the damage to the door. It is still that they returned both pieces of trim (and the piece I am wanting back was more than foot long, as they claimed). Only the broken piece was returned to us. As I stated in my complaint, insurance already resolved the issue of being billed for services not rendered and this was not something I was asking to be resolved in the complaint process. Emergency Restoration can argue with me about it, but I have the bills and emails with the insurance company to back me up (as well as insurance's response that "this is unacceptable practice/workmanship from Emergency Restoration"). The insurance company was able to get Emergency Restoration to remove the extra charges from the bill and insurance submitted payment based on a revised bill.
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Emergency Restoration & Contracting (ERC) was contacted by the insurance company as a referral for a repair company. The customer is the one who hired us to do the work for them not the insurance company. We were not very far along with the repairs when we received a call from the referral...

company about some drywall issues and at that time it was decided that emergency restoration would not complete the work that needed to be done. The customer was only charged for the flooring material that was already ordered. I have spoke with Micha and the trim that ERC delivered back to the house was the only trim that was removed from the house. A broken piece was going to be used to match the stain color and he had a unused piece the was less than 2' long to use to get new trim made. Both pieces were returned to the house per the customer request. I did some further checking on the metal door wrap and one of my guys just admitted that it was hit and had a scratch in it. I am mailing a check in the amount of $125.00 to the customer which will cover the cost to get the door wrap replaced. The owners other issues of trying to bill for work that was not completed and not repairing additions issues, ERC did not bill for work that was not completed and we did not charge for any of the work that had been completed so the owner was not out of pocked anything to do the repairs because the check was sent to the insurance company and the customer was paid for all the work except the flooring materials. The flooring materials were ordered drop and roll so the statement of saying there was too much carpet ordered is false. Unless the floor was installed with alot of seams the waste from the carpet was factored into the estimate. Example: 16x16 room you would have to order 32' of carpet 12' wide to carpet the room. Some carpets can be install with what is called a T-seam so you could order less carpet and put a bunch of seams in the floor. But most carpets if installed with a T-seams they are very noticible so we order the drop and roll and will add the waste off one room to finish another and so on. So depending how the carpet was installed there could be more left over than if installed a different way. ERC is mailing out the check to the customer for the door wrap and we have already addressed the base issue.