Classic Cup

To Whom It May Concern:    We have been in business for over ten years and have a high reputation of professionalism in all matters of situations. We deal with insurance companies, adjusters, and customers all day long. When something like this occurs we always take first priority in...

making sure that the customer is taken care of . We take great pride in the way our customers are treated and everything is handled in the most respectful and professional way. [redacted], is not an employee of NW Carzone. He is simply a self contractor. After this situation he completely stopped doing business with us and we haven't heard from him since.  We first offered the customer free services on the damages done, with a lifetime warranty. She refused to accept the offer and insisted that she take her vehicle to wherever she wanted to and that we just give her the money for the repairs. We cannot do that because we are a professional body shop and we know how this business works. We cannot give out money without having some sort of estimate from a body shop. We told her to give us two different quotes and we would gladly pay for it. How can we  give out money just based on the customers word? [redacted] reached out to the customer several times and told her to give us two different quotes and we would pay the damages with no problem. She was completely belligerent in this matter and just tried to play the victim by accusing everyone of being "rude". I stand firm on the fact that we did all that we could to help her and make her happy. As you can see the customer was just wanting to get  paid for the damages without a professional quote. Sincerely,Management