Classic Design Pavers, Inc.

***,I have just received the complaint you files concerning the $owed. I understand that this is for your final utility billing and cleaning charges. The back up for these charges will be sent to you for your reference. if you have any questions, please feel free to
contact me directly at ***. Thank you for your time.*** ***

From: *** *** [mailto:***] Sent: Tuesday, December 15, 9:PM To: *** *** Subject: RE: The Beverly Apartments (***)Complaint #*** I logged in and it says its unresolved and requires no further action at this point. We are having this resident evicted due to safety concerns of other residents. He is scheduled to move out on 12/17/

Dear Previous Resident,On behalf of The Arrangement, the team, myself, and Roscoe Properties, I apologize for your poor experience with us. We obviously did not provide the service your deserved nor that we pride ourselves in giving. I did follow up on your request for monies
returned. the check #was sent to you and we showed it was cashed on 9.8.15. Please let me know if you did not receive this check. My contact information is ***.Again, we apologize and hope, one day, you will give Roscoe Properties another chance.Sincerely,*** ***

In reference to the complaint # ID ***, the issue regarding the noise complaints has been addressed with onsite contractors working at the property during that time frame. The contractors are allowed to work during the time frames of 9:am to 6:pm with approval from the onsite
management. In this situation, the contractors were communicated with when the noise concern was brought to our attention. We are understating of our currents residents and have limited the time windows they can work on the propertyWith regards to the tenant noise and aggressive breeds, this is something we do not take lightly. The Beverly is a pet friendly community that interviews all pets at move in to ensure there is no aggressiveness with any type of breed. There are strict community policies enforced for all residents and pets residing at the property. If there are noise complaints or concerns, management addresses those directly with the identified party when necessary. The concerns are monitored and reevaluated if a second occurrence arises with the same party We are very understanding of the initial complaint and I can assure you the Team at the Beverly has addressed his concerns promptly. The noise concerns and contractors working past business hours have been addressed at this time. Please let me know if you have any other questions or need more detail regarding the above, please feel free to contact me *** *** ***

I have spoken with the manager and your full application and admin fee will be refunded.thank you

Complaint: ***
I am rejecting this response because: An eviction notice in my file is more than an inconvenience when the new company is not willing to remove the eviction notice from my file regardless to receiving proof that I paid
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I had to hire an attorney and no resolution has been made
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Right after this resident moved in we had our exterminating company, Absolute, set up traps. Monday, June 3rd, Absolute came and did a clean out on this apartment. They are scheduled to come and re-trap more times. We have been addressing this issue for the resident since
he moved in

Ms***, We apologize for any inconvenience that you may have encountered during the transition of management company’s at Pepper Place ApartmentsWe have verified that your rent was received and credited properly to your accountIf you have any further concerns please feel free to contact
our office.Thank you,*** ***Roscoe Properties- SA Regional Office ***

Management was notified of roach issue in May Management completed a roach cleanout by a third party vendor, and all follow-ups were completed to the treatment (three total follow ups)Resident complained again June 29th and a second roach clean out was scheduled for 7/22/16, the
next date available for the treatment to be completed by the vendor The City of Austin Health Department was also contacted by this resident and they visited the management on 7/18/16. The Health Department representative walked the apartment and there was no roach activityManagement provided him with a copy of the invoice from the treatment that was already performed, and a PO# for the treatment that was scheduled for 7/22/16, along with copies of all the resident work ordersThe Health Department representative said we are doing everything we need to do in order to take care of the issue and did not issue a citation. The resident communicated to management that he lived with roaches at his previous apartment communityHe brought them to this apartment and is asking management to treat for them. Every compliant from this resident has been responded to by management and action has been takenAs of today, 7/19/16, the resident has been communicated to by management that we are allowing him to end his lease early with no penaltyHe is moving out at the end of the monthThis issue should be resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I'd be happy to discuss your concerns and come to an amicable resolution, please contact me at your earliest convenience at ***

I understand why you are concerned but the fact remains that there was no cover up of information When you were in the office reporting that your vehicle had been broken into, another resident mentioned something about a person in the other club room *** interjected and said that the issue was handled which was incorrect because she was talking about a different issue that had been corrected When the other resident mentioned there was a person in our club room, this was the first time we were aware of the situation We immediately made our courtesy officer aware of it and he has been checking the club room in question daily We would not cover up anything for any reason

To Whom It May Concern, We diligently worked on the utility billing concerns and believed all was corrected as of February. After researching your specific account charges, I see that there was a credit applied to your account and it was listed on your March monthly billing as well. It
appears that after the credit was given, the charges continued to be added to the next monthly billing. I will have the credit for incorrect billing reflected on your February thru April utility billings posted immediately. The credit will total $46.22. I apologize for any inconvenience this may have caused. Regarding all other residents at Remington Hills, please understand that we are going through an audit process. You personally have not signed the addendums regarding the additional charges, but other residents have. Each residents case will be handled one at a timeSincerely,*** *** Community Manager Tell us why here

Good Afternoon, We appreciate you reaching out to usWe will honor the buy-out option quoted to you on 12/8/when our policies were updated on 12/14/per the owner’s requestPlease note that the buy-out option is not a policy required by the lease contractThis was a policy Management put
in place as a courtesyWe are in no way legally bound to provide this option, however I understand this has been a continuous concern for *** over the past few months and the timing of when this conversation was initiated and when a decision was made was not favorable for ***Please see my email from yesterday (2/26/2017) in regards to the move-out process and final costs. Kindest regards,*** *** *** *** *** ***
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Complaint: ***
I am rejecting this response because: When I signed this lease Aug 1, this "policy" was NOT announced yetAccording to TAA lease contract cannot be changed, therefore Roscoe must continue to accept payment as requested in the contract-"pay in office" without a convenience fee You may make policy changes according to TAA (paragraph 19.1)as long as they do NOT change the amounts on page and the convenience fee of $does change the rent amount I am requesting that you respect the contract.
Regards,
*** ***

Complaint: [redacted]
I am rejecting this message because: the explaination I have been given dose not excuse the fact that the property staff and mamangement team were aware of many factors that made the property unsafe. They did not handle any of these situations properly. Under the tenant code, they were negligent and should be held accountable. I will continue to seek a fair resolution. Residents living in this property have been unable to reach the fourth officer and management team to resolve similar issues when non-residents are occupying parking space that they have paid for or are in areas they should not be in. I am appalled that the company has tried to cover up incidents because they were negligent.
Regards,
[redacted]

Hello,
We are aware of the reported concern and have been actively working on a resolution with our accounting department. We have a check for the prorated rental amount being delivered to the resident by the end of the business day. Please let me know if you need any additional information, we are...

happy to help. We apologize for any inconvenience this may have caused.
Thank you,
[redacted]
Regional Manager
[redacted]

Complaint: [redacted]
I am rejecting this response because I am asking for the money I paid for the administrative fee refunded.I paid $475 to process a rental application and pay for the administrative personnel who clearly do not know how to do their job properly. I was forced to looked for another apartment, pay another application fee and rent a truck to move my furniture. I spent so much money due to the negligence of the workers at The Arrangement. I stayed in the property for two weeks because I was unable to tolerate the poor condition of the apartment I was assigned.I was promised a full refund for the hotel expenses which was around $750. Almost 8 weeks later I received a check for $391.The lack of organization from the team at The Arrangement made me lose a lot of money, and it seems very unethical that I got charge almost $500 for a service that was not provided. Because the team was not aware that I had signed a contract for a remodel unit in the second floor. Nobody took the time to review the contract or to go over the details before I move in. It was only until the day my lease started that someone realized the unit was not ready. They practically placed me in the unit the wanted, which was not properly finished, and had a pest problem. After communicating the issues with the apartment to The Arrangement manager, nothing was resolve but the shower rod as I mention on my first message. Up until the day I returned the key the bathroom sink was still leaking and the pest infestation continued. It almost a scam. You show people a perfectly renovated unit, have them pay a high administrative fee, and then give them whatever apartment they have available at that time.The contract signed was not honored. I lost a lot money paying for an apartment that was not in livable conditions, and then I had to spend even more money to move out.It was a nightmare I had to deal with, and I really hope the issues I mentioned in my short, but terrible, experience with the staff at the Arrangement are used to make some changes in the way property staff work. I really hope that no one else that decides to work with Roscoe properties endures the torment I did.
Regards,
[redacted]