On 08/15/16, the Assistant Manager, [redacted] , delivered small balance notices to all residents that had a balance due at the communityShe had particularly talked with [redacted] via email and twice via phone regarding his small balance and he had agreed to make paymentHe never made payment, so a small balance due was delivered to his apartmentThe notice was folded and not visible to the publicThe small balance is from a lease violation with the previous management and a small balance that was due from under paying his balance with Roscoe PropertiesHe was explained this detail, for this balance has carried over on his account monthlyAfter receiving the notice to his door on 8/15/16, [redacted] came to the office on 8/16/around 10AM and used derogatory language and threw his balled up notice at the manager’s office [redacted] ***, a leasing agent, informed the Property Manager, [redacted] , of the resident’s frustration and so she called him to discussHe was very irate on the call and was yelling and using derogatory languageI informed the resident we could talk at a later time when he calmed downHe kept yelling so I hung up [redacted] immediately came to the office and was cursing, demonstrating aggressive behavior and refused to leaveHe was swearing and pointing his finger in the Manager's faceThe manager and the rest of the staff were very scared and since he refused to calm down or leave the office, they called the police on him and asked maintenance to come to the office due to the severity of his behaviorA constable was onsite doing a “writ” and walked into the office during this situation, he asked the resident to leave but [redacted] refused would not Once police got onsite, the resident was in his apartment and the officers went to his unitThey talked with him and instructed him not to come back to the office and to communicate with us via email for nowThey did state the resident was very angry and seemed upsetOfficers asked us to call them back immediately if resident returned to office demonstrating the same behavior Police Report#: [redacted] [redacted] has paid his balance in full that was due to management
Complaint: [redacted] I am rejecting this response because: Response includes informationThere were no other residents in the office mentioning this to any of your staff when we were in the officeMultiple staff members informed us, when we gave specifics on the individual, that they were aware of this weeks agoWe gave the specific car and appearance of the individual each time we asked about himWould have beneficial for me to record these conversations, but I didn't think you all would turn around and deny this after the factThe gates have been propped open againIt seems as though they are left broken more than they functionAgain this situation is not normalYou are responsible for safety of people occupying your property if you are aware of incidents that could lead to injury or damageJust last week there was another incident here where a person couldn't even park in their reserved parking spot at night because a non-resident occupied parkingThe resident tried to contact the correct staff members to make them aware of this and couldn't get in contact with anyone at allThey had to park in a non parking spot and risk being towedSomething must be done hereThis shows there is a problem and even if we try to resolve it the way you suggested (calling your staff or the courtesy officer), we, the residents, are left to dry and our property is left in danger I was only in the apartment for a little over a week when this occurred so for you all to expect me to play security and look for non-residents that are lurking around the property and trespassing is a bit much Regards, [redacted]
[redacted] has moved out on November 30,Due to change in staff we are not holding him responsible for his notice not being enteredHe will only owe for his final utilities which he will receive a final move-out statement for previous apartmentPlease if I can help you in anyway please contact me at [redacted]
Good Afternoon, [redacted] was charged a final utility bill upon her move outBelow is an email that was sent directly to her on 3/28/explaining the charges and issuing her a credit for $based on a manual calculation that was performed in comparison to the auto estimated calculation that was performed Good Evening [redacted] , Thank you for your time speaking with me this afternoon and allowing me the opportunity to research your final utility move out statementI'm going to do my best to explain this via email so you have a visual of what I'm looking at and how I'm arriving at the numbersI've attached the ledger for your apartment that reflects every charge and every payment during your residency at Timber Creek Please forgive the handwritten notes on the ledger, it was our best method of showing you how we arrived at the final utility numbers - excel is not an option for your ledger history, so we had to go old school here You moved into apartment #on 3/22/If you reference your ledger, you will see that the first utility bill did not take place until 6/1/This is based on how the City bills the property, all of the billing cycles run in arrears approximately daysFor your account specifically, it ran in arrears days The first bill you received on 6/1/was pro-rated for days, billing you for the period of 3/- 4/Each month to follow, respectively, ran that same day billing cycle: July bill you received was for usage 4/- 5/10, August bill you received covered 5/- 6/and so on month after monthFor your quick reference, we've notated on the left hand side of each month on your ledger, the amount of your utility bill for that corresponding monthFast forward now to March 2017, your last utility bill, which covered the billing period of 12/11/- 1/10/While you vacated the apartment on 3/27/16, because of the billing cycle, our billing company has to perform an auto estimation to cover the days that weren't billed, more specifically, that covers the period of 1/11/- 3/27/ Having said all that, we drilled in a little deeper to ensure that the estimation was in line with your average of bills and here's what I've come up with and how I've arrived at the numbers:Not including June 2016, since it was not a full month billed, I averaged your utility charges from July - March arriving at a monthly billing average of $which equates to $per daySo now if I take that daily average and times that by the days (billing cycle of 1/11/- 3/27/17) I come up with a total of $198, a difference of $in comparison to the auto estimated final bill of $We are placing a credit on your account for the variance of $We are not able to do anything additional because this is not an arbitrary charge, but based on actual utility usageI hope this helps explain the methodology to how the utility billing worksThanks, [redacted] ***, CPM® [redacted] Roscoe Properties, IncAMO® [redacted] @roscoeproperties.comDirect: ###-###-####Office: ###-###-####Fax: ###-###-####www.roscoeproperties.com
Complaint: [redacted] I am rejecting this response because:I have made countless requests regarding this issue and I have been ignoredI am waking up with bed bug bites on my face,arms, back and thighs.Also, there are still roaches that have infested my apartment and no matter how many times this has been addressed with the property, no one has done anything regarding this Regards, [redacted]
Good morning We have received your complaint from the Revdex.com Please call the office and speak with the manager I understand that you and her have been in correspondence concerning this issue of the noise complaints Your management team is following up with your concerns with the resident Per the manager's conversation with you, we can transfer you to another apartment home or sister property Please let the manager know what you would like to do.Thank you for your concern We, your management team, and Roscoe Properties value your residency and hope that you will be happy living with us at Bristol Square [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Both the collection agency and the property itself have been given proof of the stolen identityThe collection agency has stated they don't care what I submit, that they will continue to leave this fraudulent account on my report because Ms [redacted] "KNOWS" I am lying and that she "KNOWS" I owe this debtThe property reports to you that they are referring me to the collection agency knowing full well that I have sent the information to the collection agency, and the collection agency is refusing to accept and acknowledge the documentation they have been providedBoth the collection agency and the property office have been rude, unresponsive, and unwilling to process documentation that will prove this debt is not mineAt this point they are knowingly committing libel on my credit report and are desperately attempting to willfully ignore the Fair Credit Reporting Act to collect money that I DO NOT OWE THEMThis proof included a letter from Capital One acknowledging that someone attempted to open a credit card in my name, and that it was verified to have been a fraudulent applicationI also provided the alerts from Lifelock when the criminal attempted to open the Sprint account and Capital One accountAlso, there is a fraud alert on my credit reports that will verify that the identity theft has already been reported and acknowledged.I have also attached a police report that has been filed and I just obtained a copy of.It specifically references this incident with these apartmentsWhile I sympathize with this company that is holding a hot check and is out their admin fees and application fees for an apartment that wasn't even rented out to the criminal that attempted to do so - it wasn't me that wrote the hot check or applied to live at their propertyI don't know what else they want or need to be provided in order to follow the lawAt this point I am requesting that the company, who hired the collection agency to harass people regardless of circumstances, call back this erroneous file, and cease all attempts to be on my credit report or collect money from me Regards, [redacted]
We, at Lotus Village, are very sorry to hear of your pest control issue We do, immediately, call out the pest control company to treat any issues for pest control We follow the directions of the pest control company Unfortunately it can take several treatments with this in mind, we do want to make sure you are happy This is important to us, Lotus Village and Roscoe Please feel free to visit our sister properties If you find another property that you are interested in, we can have you transfer to this property there will be no transfer fees or new application fees.Please contact your management office so that she can coordinate with you if you decide to transferAgain, we apologize, and want you to know you are important to us [redacted]
The lease contract through TAA does not address convenience feesIt specifically states in the contract that the owner may change a policy if it is given to residents days in advanceAll correspondence to residents is considered legal notification according to the TAA Lease ContractAll residents were notified of this policy change at takeover in JulyAgain in August, September and October that we would be implementing on November 1, All residents were given multiple forms of communication about this policy change, email notification as well as letters on the door and the property newsletter that is sent out on a monthly basisThere are multiple methods to pay rent including paying online without a fee with the ACH optionYou can also pay with a Credit Card online as well as resident may utilize our Money Gram program
On 08/15/16, the Assistant Manager, [redacted] , delivered small balance notices to all residents that had a balance due at the communityShe had particularly talked with [redacted] via email and twice via phone regarding his small balance and he had agreed to make paymentHe never made payment, so a small balance due was delivered to his apartmentThe notice was folded and not visible to the publicThe small balance is from a lease violation with the previous management and a small balance that was due from under paying his balance with Roscoe PropertiesHe was explained this detail, for this balance has carried over on his account monthlyAfter receiving the notice to his door on 8/15/16, [redacted] came to the office on 8/16/around 10AM and used derogatory language and threw his balled up notice at the manager’s office [redacted] ***, a leasing agent, informed the Property Manager, [redacted] , of the resident’s frustration and so she called him to discussHe was very irate on the call and was yelling and using derogatory languageI informed the resident we could talk at a later time when he calmed downHe kept yelling so I hung up [redacted] immediately came to the office and was cursing, demonstrating aggressive behavior and refused to leaveHe was swearing and pointing his finger in the Manager's faceThe manager and the rest of the staff were very scared and since he refused to calm down or leave the office, they called the police on him and asked maintenance to come to the office due to the severity of his behaviorA constable was onsite doing a “writ” and walked into the office during this situation, he asked the resident to leave but [redacted] refused would not Once police got onsite, the resident was in his apartment and the officers went to his unitThey talked with him and instructed him not to come back to the office and to communicate with us via email for nowThey did state the resident was very angry and seemed upsetOfficers asked us to call them back immediately if resident returned to office demonstrating the same behavior Police Report#: [redacted] [redacted] has paid his balance in full that was due to management
Complaint: [redacted] I am rejecting this response because: Response includes informationThere were no other residents in the office mentioning this to any of your staff when we were in the officeMultiple staff members informed us, when we gave specifics on the individual, that they were aware of this weeks agoWe gave the specific car and appearance of the individual each time we asked about himWould have beneficial for me to record these conversations, but I didn't think you all would turn around and deny this after the factThe gates have been propped open againIt seems as though they are left broken more than they functionAgain this situation is not normalYou are responsible for safety of people occupying your property if you are aware of incidents that could lead to injury or damageJust last week there was another incident here where a person couldn't even park in their reserved parking spot at night because a non-resident occupied parkingThe resident tried to contact the correct staff members to make them aware of this and couldn't get in contact with anyone at allThey had to park in a non parking spot and risk being towedSomething must be done hereThis shows there is a problem and even if we try to resolve it the way you suggested (calling your staff or the courtesy officer), we, the residents, are left to dry and our property is left in danger I was only in the apartment for a little over a week when this occurred so for you all to expect me to play security and look for non-residents that are lurking around the property and trespassing is a bit much Regards, [redacted]
Our legal representative has been in communication with previous resident's legal representative and is in negotiations to resolve this manner
[redacted] has moved out on November 30,Due to change in staff we are not holding him responsible for his notice not being enteredHe will only owe for his final utilities which he will receive a final move-out statement for previous apartmentPlease if I can help you in anyway please contact me at [redacted]
Good Afternoon, [redacted] was charged a final utility bill upon her move outBelow is an email that was sent directly to her on 3/28/explaining the charges and issuing her a credit for $based on a manual calculation that was performed in comparison to the auto estimated calculation that was performed Good Evening [redacted] , Thank you for your time speaking with me this afternoon and allowing me the opportunity to research your final utility move out statementI'm going to do my best to explain this via email so you have a visual of what I'm looking at and how I'm arriving at the numbersI've attached the ledger for your apartment that reflects every charge and every payment during your residency at Timber Creek Please forgive the handwritten notes on the ledger, it was our best method of showing you how we arrived at the final utility numbers - excel is not an option for your ledger history, so we had to go old school here You moved into apartment #on 3/22/If you reference your ledger, you will see that the first utility bill did not take place until 6/1/This is based on how the City bills the property, all of the billing cycles run in arrears approximately daysFor your account specifically, it ran in arrears days The first bill you received on 6/1/was pro-rated for days, billing you for the period of 3/- 4/Each month to follow, respectively, ran that same day billing cycle: July bill you received was for usage 4/- 5/10, August bill you received covered 5/- 6/and so on month after monthFor your quick reference, we've notated on the left hand side of each month on your ledger, the amount of your utility bill for that corresponding monthFast forward now to March 2017, your last utility bill, which covered the billing period of 12/11/- 1/10/While you vacated the apartment on 3/27/16, because of the billing cycle, our billing company has to perform an auto estimation to cover the days that weren't billed, more specifically, that covers the period of 1/11/- 3/27/ Having said all that, we drilled in a little deeper to ensure that the estimation was in line with your average of bills and here's what I've come up with and how I've arrived at the numbers:Not including June 2016, since it was not a full month billed, I averaged your utility charges from July - March arriving at a monthly billing average of $which equates to $per daySo now if I take that daily average and times that by the days (billing cycle of 1/11/- 3/27/17) I come up with a total of $198, a difference of $in comparison to the auto estimated final bill of $We are placing a credit on your account for the variance of $We are not able to do anything additional because this is not an arbitrary charge, but based on actual utility usageI hope this helps explain the methodology to how the utility billing worksThanks, [redacted] ***, CPM® [redacted] Roscoe Properties, IncAMO® [redacted] @roscoeproperties.comDirect: ###-###-####Office: ###-###-####Fax: ###-###-####www.roscoeproperties.com
Complaint: [redacted] I am rejecting this response because:I have made countless requests regarding this issue and I have been ignoredI am waking up with bed bug bites on my face,arms, back and thighs.Also, there are still roaches that have infested my apartment and no matter how many times this has been addressed with the property, no one has done anything regarding this Regards, [redacted]
Good morning We have received your complaint from the Revdex.com Please call the office and speak with the manager I understand that you and her have been in correspondence concerning this issue of the noise complaints Your management team is following up with your concerns with the resident Per the manager's conversation with you, we can transfer you to another apartment home or sister property Please let the manager know what you would like to do.Thank you for your concern We, your management team, and Roscoe Properties value your residency and hope that you will be happy living with us at Bristol Square [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Both the collection agency and the property itself have been given proof of the stolen identityThe collection agency has stated they don't care what I submit, that they will continue to leave this fraudulent account on my report because Ms [redacted] "KNOWS" I am lying and that she "KNOWS" I owe this debtThe property reports to you that they are referring me to the collection agency knowing full well that I have sent the information to the collection agency, and the collection agency is refusing to accept and acknowledge the documentation they have been providedBoth the collection agency and the property office have been rude, unresponsive, and unwilling to process documentation that will prove this debt is not mineAt this point they are knowingly committing libel on my credit report and are desperately attempting to willfully ignore the Fair Credit Reporting Act to collect money that I DO NOT OWE THEMThis proof included a letter from Capital One acknowledging that someone attempted to open a credit card in my name, and that it was verified to have been a fraudulent applicationI also provided the alerts from Lifelock when the criminal attempted to open the Sprint account and Capital One accountAlso, there is a fraud alert on my credit reports that will verify that the identity theft has already been reported and acknowledged.I have also attached a police report that has been filed and I just obtained a copy of.It specifically references this incident with these apartmentsWhile I sympathize with this company that is holding a hot check and is out their admin fees and application fees for an apartment that wasn't even rented out to the criminal that attempted to do so - it wasn't me that wrote the hot check or applied to live at their propertyI don't know what else they want or need to be provided in order to follow the lawAt this point I am requesting that the company, who hired the collection agency to harass people regardless of circumstances, call back this erroneous file, and cease all attempts to be on my credit report or collect money from me Regards, [redacted]
An agreement has been reached and the problem has been rectified.
We, at Lotus Village, are very sorry to hear of your pest control issue We do, immediately, call out the pest control company to treat any issues for pest control We follow the directions of the pest control company Unfortunately it can take several treatments with this in mind, we do want to make sure you are happy This is important to us, Lotus Village and Roscoe Please feel free to visit our sister properties If you find another property that you are interested in, we can have you transfer to this property there will be no transfer fees or new application fees.Please contact your management office so that she can coordinate with you if you decide to transferAgain, we apologize, and want you to know you are important to us [redacted]
The lease contract through TAA does not address convenience feesIt specifically states in the contract that the owner may change a policy if it is given to residents days in advanceAll correspondence to residents is considered legal notification according to the TAA Lease ContractAll residents were notified of this policy change at takeover in JulyAgain in August, September and October that we would be implementing on November 1, All residents were given multiple forms of communication about this policy change, email notification as well as letters on the door and the property newsletter that is sent out on a monthly basisThere are multiple methods to pay rent including paying online without a fee with the ACH optionYou can also pay with a Credit Card online as well as resident may utilize our Money Gram program