Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Since September 8, 2014, Classic Fence made no effort to contact me until December 5, 2014, at which time I immediately responded and returned their telephone callOn December 9, 2014, I met with the installation supervisor to try to resolve the matterThe supervisor stated he would contact me later in the day on December 5, to schedule an appointment to correct the problemsI never received a telephone call from him to schedule a date to correct the problemsAs of this this date, the issues outlined in my complaint regarding Classic Fence have not been resolved.
Regards,
*** ***
Company called Revdex.com and advised. The delay in this project was due to having to order special order hinges for this gate The special order was not received until 12/10/at which time the business then went to the consumers and installed a Keyed Lock Locking drop rod to comply with the
pool code as well as the special ordered hinges Consumer was present, approved work, and was satisfied after installation
Revdex.com spoke with the business who advised the consumers fence will be available for pickup next Wednesday. The fence is on schedule for install the week of November 9th.
Consumer called - Fred promised refund by 11/30/2016 - as of 12/1/2016 still no refund received. I gave deposit of $1100 in May, no fence installed, have been seeking refund for months. They keep promising, but I never see it.
Revdex.com spoke with the business who advised: They had difficulty reaching the consumer for an appointment. The business was able to set up an appointment for December 8th. The company will go out within the next week and half to resolve consumer additional concerns. Business will also...
be sending some compensation directly to the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.At this point I would like a full refund. If I wanted a fence installed in November, I would have gotten an estimate in September, NOT JUNE. I would also like some sort of compensation due to the lack of customer service and the arrangements that my wife and I made in order to board our dog and take time off from work when the job was supposed to be completed back in September.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
We ordered the fence she wanted from California, had the bamboo sandblasted and stained the color she wanted (Mahogany). At this point we have well over $1000 into this fence. We are still willing to install this fence and fulfill the installation contract.
In regards to Revdex.com Complaint # 114863949 Mr. [redacted] was present at the install of his fence, he left his son in charge. The son told the installers that he wanted the fence level regardless of space under the fence or the grade of the ground, and that he...
would fill it in. We were informed of the bad relationship with the neighbor and wanted as much height as possible to block them off. After being contacted by Mr. [redacted] of his issue with the height of the fence, he was informed that it was installed at the son's direction, at which time the son said that's what he told the installers to do. This is not taking into account the 2 hours lost having my installers insulted and held up by the police for their petty squabbles. At this time we feel we did what we were instructed to do by the homeowner and have no problem lowering the fence for a minimum labor charge. As for any pickets or rails warping, its stated on the contract we are not responsible for warping and checking of pressure treated lumber.Any questions please call [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue will not be resolved until after receipt and clearance of the partial refund check, which according to the business, will take at least 2 weeks to issue.
Regards,
[redacted]
response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I may be open to the install, but I would like to see the color first. I have not seen the finished product yet.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Since September 8, 2014, Classic Fence made no effort to contact me until December 5, 2014, at which time I immediately responded and returned their telephone callOn December 9, 2014, I met with the installation supervisor to try to resolve the matterThe supervisor stated he would contact me later in the day on December 5, to schedule an appointment to correct the problemsI never received a telephone call from him to schedule a date to correct the problemsAs of this this date, the issues outlined in my complaint regarding Classic Fence have not been resolved.
Regards,
*** ***
Company called Revdex.com and advised. The delay in this project was due to having to order special order hinges for this gate The special order was not received until 12/10/at which time the business then went to the consumers and installed a Keyed Lock Locking drop rod to comply with the
pool code as well as the special ordered hinges Consumer was present, approved work, and was satisfied after installation
Revdex.com spoke with the business who advised the consumers fence will be available for pickup next Wednesday. The fence is on schedule for install the week of November 9th.
Consumer called - Fred promised refund by 11/30/2016 - as of 12/1/2016 still no refund received. I gave deposit of $1100 in May, no fence installed, have been seeking refund for months. They keep promising, but I never see it.
Revdex.com spoke with the business who advised: They had difficulty reaching the consumer for an appointment. The business was able to set up an appointment for December 8th. The company will go out within the next week and half to resolve consumer additional concerns. Business will also...
be sending some compensation directly to the consumer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...
determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.At this point I would like a full refund. If I wanted a fence installed in November, I would have gotten an estimate in September, NOT JUNE. I would also like some sort of compensation due to the lack of customer service and the arrangements that my wife and I made in order to board our dog and take time off from work when the job was supposed to be completed back in September.Regards,[redacted]
Phone response - We have mailed this consumer a check a month ago. Sorry for the delay.
Revdex.com spoke with the business who advised the partial refund has not yet been issued but will be issued within the next 2 weeks.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Sorry for the delay, We have paid back the money.
We ordered the fence she wanted from California, had the bamboo sandblasted and stained the color she wanted (Mahogany). At this point we have well over $1000 into this fence. We are still willing to install this fence and fulfill the installation contract.
In regards to Revdex.com Complaint # 114863949 Mr. [redacted] was present at the install of his fence, he left his son in charge. The son told the installers that he wanted the fence level regardless of space under the fence or the grade of the ground, and that he...
would fill it in. We were informed of the bad relationship with the neighbor and wanted as much height as possible to block them off. After being contacted by Mr. [redacted] of his issue with the height of the fence, he was informed that it was installed at the son's direction, at which time the son said that's what he told the installers to do. This is not taking into account the 2 hours lost having my installers insulted and held up by the police for their petty squabbles. At this time we feel we did what we were instructed to do by the homeowner and have no problem lowering the fence for a minimum labor charge. As for any pickets or rails warping, its stated on the contract we are not responsible for warping and checking of pressure treated lumber.Any questions please call [redacted]
They finally gave me my refund Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The issue will not be resolved until after receipt and clearance of the partial refund check, which according to the business, will take at least 2 weeks to issue.
Regards,
[redacted]
fence has been installed and customer is happy
phone - I have spoken to this consumer, and she is rescheduled and now understands our time line.
Revdex.com:I have reviewed the...
response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I may be open to the install, but I would like to see the color first. I have not seen the finished product yet.
Regards,[redacted]