Good evening. The repair that we made was for a worn clutch and flywheel, not for the clutch cover diaphragm spring. As for reimbursing you for the repair, I do not have the authority to speak on Fiat Corporates behalf, only they can make that decision. as I ex plained previously, if you would like I can contact the Fiat Corp area manager and se if there is anything he can do. I understand how you feel but the symptoms you experienced with your vehicle can be caused by more that one failed component. Feel free to call me at ###-###-####
Chris J. M[redacted]
Service Manager
Browns Fiat
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The customers service advisor, Dawn B[redacted], has showed me the pictures of the vehicle in question. I have asked her to contact the customer so he can bring the vehicle in and I can see the damage in question in person and determine what the next step will be. The pictures that the customer sent...
the service advisor do not give a clear image of the damage he is asking about. Chris J. M[redacted]Service ManagerBrowns Jeep Chrysler Dodge Ram.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
the problem with the vehicle is not the result of abuse, neglect,accident nor alterations. Brown's was the only place that repaired my vehicle. They failed to comply with the warranty; as the problem was report three weeks after the purchase. In three days the problem returned and they neglected to repair the problem. The first time they did computer updates with the vehicle. The second time they decided that it was the alternator. The did whatever repairs and managed to clear the engine light. Letting me to believe that the issue was fixed. When all along the vehicle engine light was on. The first, second, and third time the car's engine light was on. Why all of the sudden the third time it was the engine. The vehicle was giving them warnings and they ignored it until the engine finally ceased. Perhaps there mechanics are not trained properly or it may simply be the way they conduct business. Like I stated in the complaint " I have dated pictures and videos showing the light on and how the vehicle wouldn't start.Cordially,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Funny how I write a letter and all ofa sudden all your estimates were incorrect. I'm not sure what truck you think I fell off of but even you should know that you should cut the rotors first before replacing it. Not to mention that there was nothing wrong with the caliper to begin with. Your diagnosis was incorrect and your estimate was incorrect and for that I had the privilege of paying you 140.00 to be wrong at best ,deceitful and the worst. You can't say this was professional when you now tell me about all the mistakes you made. Because of that I had to tow the car again so I could look at it. So I'm out 140.00 for an incorrect diagnosis and 140.00 for a tow so I wouldn't have to pay for your incorrect estimate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] came in on a Friday looking for a certain Jeep Liberty. After some negotiation we did sell the car at the discounted Truecar price. There are times that prices are advertised price that includes financing with the dealer. In speaking with [redacted] I was clear, concise and to the...
point about financing with our dealership for four months, it's written on the buyers order. Yes the price had been reduced drastically from original pricing. What [redacted] [redacted] was told was that we shouldn't we were losing a great deal of money and I actually printed our cost screen, and showed it to her. Not once did I mislead or condescend our customer [redacted]. I explained we are in business to earn money, thru transparency and honest negotiation it happens every day. She left a deposit Friday afternoon. That night she called with questions and left a message for a finance manager to call her back. When he called [redacted] back a few moments later, he explained the very same thing she had heard earlier. She came in Saturday morning and she and I repeated the conversation, without deviation for the finance manager. I explained how it would not cost her one extra dollar. At the conclusion of my explanation [redacted] then called the Liberty she was buying a bag of bolts. At which time I asked her for her credit card and refunded her money in the spot. We have a time stamp for the credit card receipt for early that Saturday morn. From our initial conversation to the time she got her money back was about 10 minutes. At no time did she have to fight for a refund. Our vehicle was prepped properly to Certified standards, the price was great and she could finance with USAA in four months. Browns offers great deals and transparency thru out the negotiation. The deal was written up, explained so the customer understood the simple terms, then quickly refunded the next day. Our policy is to refund money if a transaction isn't completed. Keith M[redacted] Preowned Manager. Keith M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Unfortunately, this is the same response I have had for 6 months of trying. I find it hard to believe that after all that time the part will miraculously appear. Since 2 months have passed since I got the same EXACT response from Browns Jeep that I would have hoped for some form of conclusion, whether an answer of they can NOT get the part instead of giving the same monotone response over and over OR some form of trying to find a way to FIX the existing broken part. Sadly, this answer puts me at the same point of patronizing answer I received 6 months ago.....where they promise to call me back when they haven't in 2 months of silence and no returned phone calls or the hope that a dealer can not find a solution after 6 months of the original incident.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good afternoon,I spoke to [redacted] personally and invited her back to the dealership to address any and all concerns she had. She returned on Friday 7/**/17 and [redacted] and myself went over her vehicle and the concerns she had. My technician went over the vehicle and made the needed...
adjustments or repairs. [redacted] was contacted and seemed happy with our efforts and repairs. I personally gave the customer an open invitation to call me or comeback if she had any issues at all. Chris M[redacted]Service ManagerBrowns Jeep Chrysler Dodge RamBrowns Alfa Romeo Fiat
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Could you please supply me with the Factory Specification for the Open Thickness and Compressed thickness of the clutch plate.We are in the process of having an Independent Transmission shop looking at the clutch that was removed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We are very grateful for the quick response from [redacted], but I would like to point out a couple of more details.1. It is correct that at the time of this incident, the car was out of the Manufactured Warranty. which in your statement say's the Car would have been covered for these repair.At the time of had purchased, we opted for Extended Warranty Through [redacted] and is still valid. This was pointed out at the time of repair.2.Per the repair invoice it states and I am Quoting: "[redacted] [redacted]"We were not able to remove the car from gear! The vehicle would not disengage at all. When Starting the car, and the Clutch Depressed, the car would start but in the same gear as when turned off. This same condition was also found by the person performing the towing.Per Safety Recall S34 / NHTSA 16V-302 "FCA has decided that a defect, which relates to motor vehicle safety, exists in certain 2012 through 2016 Model year Fiat 500 vehicles equipped with a Manual transaxle.The Problem is: The clutch cover diaphram spring on your vehicle may fatigue and or fracture.A failed clutch cover diaphragm spring may result in the ability to disengage the clutch, shift gears and potential for loss of motive power. The inability to disengage the the clutch, shift gears and or loss of motive power could cause a crash without warning.[redacted] [redacted] [redacted]The problem we experienced matches the recall perfectly.We are currently speaking with the FCA per the phone number provided on the recall who are stating that no reimbursement can be provided until parts are available.Explaining to them further, "We already had the car repaired in February and would like repayment in the amount of $1817.28 that we payed [redacted] to have this Vehicle repaired.We also have in our possession the Clutch, Pressure Plate, Bearing and Flywheel that was removed from the car at the time of repair.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As of...
8pm, tonight, 5/**/16 the deposit was not refunded to my son's account nor is it shown as a "pending" transaction.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good evening. The repair that we made was for a worn clutch and flywheel, not for the clutch cover diaphragm spring. As for reimbursing you for the repair, I do not have the authority to speak on Fiat Corporates behalf, only they can make that decision. as I ex plained previously, if you would like I can contact the Fiat Corp area manager and se if there is anything he can do. I understand how you feel but the symptoms you experienced with your vehicle can be caused by more that one failed component. Feel free to call me at ###-###-####
Chris J. M[redacted]
Service Manager
Browns Fiat
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
The customers service advisor, Dawn B[redacted], has showed me the pictures of the vehicle in question. I have asked her to contact the customer so he can bring the vehicle in and I can see the damage in question in person and determine what the next step will be. The pictures that the customer sent...
the service advisor do not give a clear image of the damage he is asking about. Chris J. M[redacted]Service ManagerBrowns Jeep Chrysler Dodge Ram.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
the problem with the vehicle is not the result of abuse, neglect,accident nor alterations. Brown's was the only place that repaired my vehicle. They failed to comply with the warranty; as the problem was report three weeks after the purchase. In three days the problem returned and they neglected to repair the problem. The first time they did computer updates with the vehicle. The second time they decided that it was the alternator. The did whatever repairs and managed to clear the engine light. Letting me to believe that the issue was fixed. When all along the vehicle engine light was on. The first, second, and third time the car's engine light was on. Why all of the sudden the third time it was the engine. The vehicle was giving them warnings and they ignored it until the engine finally ceased. Perhaps there mechanics are not trained properly or it may simply be the way they conduct business. Like I stated in the complaint " I have dated pictures and videos showing the light on and how the vehicle wouldn't start.Cordially,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Funny how I write a letter and all ofa sudden all your estimates were incorrect. I'm not sure what truck you think I fell off of but even you should know that you should cut the rotors first before replacing it. Not to mention that there was nothing wrong with the caliper to begin with. Your diagnosis was incorrect and your estimate was incorrect and for that I had the privilege of paying you 140.00 to be wrong at best ,deceitful and the worst. You can't say this was professional when you now tell me about all the mistakes you made. Because of that I had to tow the car again so I could look at it. So I'm out 140.00 for an incorrect diagnosis and 140.00 for a tow so I wouldn't have to pay for your incorrect estimate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] came in on a Friday looking for a certain Jeep Liberty. After some negotiation we did sell the car at the discounted Truecar price. There are times that prices are advertised price that includes financing with the dealer. In speaking with [redacted] I was clear, concise and to the...
point about financing with our dealership for four months, it's written on the buyers order. Yes the price had been reduced drastically from original pricing. What [redacted] [redacted] was told was that we shouldn't we were losing a great deal of money and I actually printed our cost screen, and showed it to her. Not once did I mislead or condescend our customer [redacted]. I explained we are in business to earn money, thru transparency and honest negotiation it happens every day. She left a deposit Friday afternoon. That night she called with questions and left a message for a finance manager to call her back. When he called [redacted] back a few moments later, he explained the very same thing she had heard earlier. She came in Saturday morning and she and I repeated the conversation, without deviation for the finance manager. I explained how it would not cost her one extra dollar. At the conclusion of my explanation [redacted] then called the Liberty she was buying a bag of bolts. At which time I asked her for her credit card and refunded her money in the spot. We have a time stamp for the credit card receipt for early that Saturday morn. From our initial conversation to the time she got her money back was about 10 minutes. At no time did she have to fight for a refund. Our vehicle was prepped properly to Certified standards, the price was great and she could finance with USAA in four months. Browns offers great deals and transparency thru out the negotiation. The deal was written up, explained so the customer understood the simple terms, then quickly refunded the next day. Our policy is to refund money if a transaction isn't completed. Keith M[redacted] Preowned Manager. Keith M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Unfortunately, this is the same response I have had for 6 months of trying. I find it hard to believe that after all that time the part will miraculously appear. Since 2 months have passed since I got the same EXACT response from Browns Jeep that I would have hoped for some form of conclusion, whether an answer of they can NOT get the part instead of giving the same monotone response over and over OR some form of trying to find a way to FIX the existing broken part. Sadly, this answer puts me at the same point of patronizing answer I received 6 months ago.....where they promise to call me back when they haven't in 2 months of silence and no returned phone calls or the hope that a dealer can not find a solution after 6 months of the original incident.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The deposit of $300 was refunded yesterday 5/**/2016 on the issued card at time of deposit.
Good afternoon,I spoke to [redacted] personally and invited her back to the dealership to address any and all concerns she had. She returned on Friday 7/**/17 and [redacted] and myself went over her vehicle and the concerns she had. My technician went over the vehicle and made the needed...
adjustments or repairs. [redacted] was contacted and seemed happy with our efforts and repairs. I personally gave the customer an open invitation to call me or comeback if she had any issues at all. Chris M[redacted]Service ManagerBrowns Jeep Chrysler Dodge RamBrowns Alfa Romeo Fiat
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Could you please supply me with the Factory Specification for the Open Thickness and Compressed thickness of the clutch plate.We are in the process of having an Independent Transmission shop looking at the clutch that was removed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We are very grateful for the quick response from [redacted], but I would like to point out a couple of more details.1. It is correct that at the time of this incident, the car was out of the Manufactured Warranty. which in your statement say's the Car would have been covered for these repair.At the time of had purchased, we opted for Extended Warranty Through [redacted] and is still valid. This was pointed out at the time of repair.2.Per the repair invoice it states and I am Quoting: "[redacted] [redacted]"We were not able to remove the car from gear! The vehicle would not disengage at all. When Starting the car, and the Clutch Depressed, the car would start but in the same gear as when turned off. This same condition was also found by the person performing the towing.Per Safety Recall S34 / NHTSA 16V-302 "FCA has decided that a defect, which relates to motor vehicle safety, exists in certain 2012 through 2016 Model year Fiat 500 vehicles equipped with a Manual transaxle.The Problem is: The clutch cover diaphram spring on your vehicle may fatigue and or fracture.A failed clutch cover diaphragm spring may result in the ability to disengage the clutch, shift gears and potential for loss of motive power. The inability to disengage the the clutch, shift gears and or loss of motive power could cause a crash without warning.[redacted] [redacted] [redacted]The problem we experienced matches the recall perfectly.We are currently speaking with the FCA per the phone number provided on the recall who are stating that no reimbursement can be provided until parts are available.Explaining to them further, "We already had the car repaired in February and would like repayment in the amount of $1817.28 that we payed [redacted] to have this Vehicle repaired.We also have in our possession the Clutch, Pressure Plate, Bearing and Flywheel that was removed from the car at the time of repair.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
As of...
8pm, tonight, 5/**/16 the deposit was not refunded to my son's account nor is it shown as a "pending" transaction.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]