Classic Fish & Chips LTD

Good morning, We have spoke to the customer regarding his concernsA loaner vehicle has been supplied and we have worked with the service contract company and the replacement engine has been approvedThe engine has been ordered and we will expedite the repair once it has arrivedFeel free to contact me at anytime concerning this repair Chris JM [redacted] Service Manager Browns Jeep Chrysler Dodge RamTell us why here

It is unfortuante that I am unable to procure the part in the correct color for the customerFCA of America no longer makes the parti called [redacted] yesterday and left her a messge at her job asking her to give me a call for a chance to resolve this issue, either with a credit or some other arrangement and have not yet herd back from herif I could obtain the seat bezel she needs she would have had it months ago I assure youTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Could you please supply me with the Factory Specification for the Open Thickness and Compressed thickness of the clutch plate.We are in the process of having an Independent Transmission shop looking at the clutch that was removed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Funny how I write a letter and all ofa sudden all your estimates were incorrect I'm not sure what truck you think I fell off of but even you should know that you should cut the rotors first before replacing itNot to mention that there was nothing wrong with the caliper to begin withYour diagnosis was incorrect and your estimate was incorrect and for that I had the privilege of paying you to be wrong at best ,deceitful and the worstYou can't say this was professional when you now tell me about all the mistakes you madeBecause of that I had to tow the car again so I could look at itSo I'm out for an incorrect diagnosis and for a tow so I wouldn't have to pay for your incorrect estimate In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the problem with the vehicle is not the result of abuse, neglect,accident nor alterations Brown's was the only place that repaired my vehicle They failed to comply with the warranty; as the problem was report three weeks after the purchaseIn three days the problem returned and they neglected to repair the problem The first time they did computer updates with the vehicle The second time they decided that it was the alternator The did whatever repairs and managed to clear the engine light Letting me to believe that the issue was fixed When all along the vehicle engine light was on The first, second, and third time the car's engine light was on Why all of the sudden the third time it was the engine The vehicle was giving them warnings and they ignored it until the engine finally ceased Perhaps there mechanics are not trained properly or it may simply be the way they conduct business Like I stated in the complaint " I have dated pictures and videos showing the light on and how the vehicle wouldn't start.Cordially, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We are very grateful for the quick response from [redacted] , but I would like to point out a couple of more detailsIt is correct that at the time of this incident, the car was out of the Manufactured Warrantywhich in your statement say's the Car would have been covered for these repair.At the time of had purchased, we opted for Extended Warranty Through [redacted] and is still validThis was pointed out at the time of repair.2.Per the repair invoice it states and I am Quoting: " [redacted] [redacted] "We were not able to remove the car from gear! The vehicle would not disengage at allWhen Starting the car, and the Clutch Depressed, the car would start but in the same gear as when turned offThis same condition was also found by the person performing the towing.Per Safety Recall S/ NHTSA 16V-"FCA has decided that a defect, which relates to motor vehicle safety, exists in certain through Model year Fiat vehicles equipped with a Manual transaxle.The Problem is: The clutch cover diaphram spring on your vehicle may fatigue and or fracture.A failed clutch cover diaphragm spring may result in the ability to disengage the clutch, shift gears and potential for loss of motive powerThe inability to disengage the the clutch, shift gears and or loss of motive power could cause a crash without warning[redacted] The problem we experienced matches the recall perfectly.We are currently speaking with the FCA per the phone number provided on the recall who are stating that no reimbursement can be provided until parts are available.Explaining to them further, "We already had the car repaired in February and would like repayment in the amount of $that we payed [redacted] to have this Vehicle repaired.We also have in our possession the Clutch, Pressure Plate, Bearing and Flywheel that was removed from the car at the time of repair In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] came in on a Friday looking for a certain Jeep LibertyAfter some negotiation we did sell the car at the discounted Truecar priceThere are times that prices are advertised price that includes financing with the dealerIn speaking with [redacted] I was clear, concise and to the point about financing with our dealership for four months, it's written on the buyers orderYes the price had been reduced drastically from original pricingWhat *** [redacted] was told was that we shouldn't we were losing a great deal of money and I actually printed our cost screen, and showed it to her Not once did I mislead or condescend our customer [redacted] I explained we are in business to earn money, thru transparency and honest negotiation it happens every dayShe left a deposit Friday afternoonThat night she called with questions and left a message for a finance manager to call her backWhen he called [redacted] back a few moments later, he explained the very same thing she had heard earlierShe came in Saturday morning and she and I repeated the conversation, without deviation for the finance managerI explained how it would not cost her one extra dollarAt the conclusion of my explanation [redacted] then called the Liberty she was buying a bag of boltsAt which time I asked her for her credit card and refunded her money in the spotWe have a time stamp for the credit card receipt for early that Saturday mornFrom our initial conversation to the time she got her money back was about minutesAt no time did she have to fight for a refundOur vehicle was prepped properly to Certified standards, the price was great and she could finance with USAA in four monthsBrowns offers great deals and transparency thru out the negotiationThe deal was written up, explained so the customer understood the simple terms, then quickly refunded the next dayOur policy is to refund money if a transaction isn't completed Keith M*** Preowned Manager Keith M***

Good afternoon,I spoke to [redacted] personally and invited her back to the dealership to address any and all concerns she hadShe returned on Friday and [redacted] and myself went over her vehicle and the concerns she hadMy technician went over the vehicle and made the needed adjustments or repairs [redacted] was contacted and seemed happy with our efforts and repairsI personally gave the customer an open invitation to call me or comeback if she had any issues at allChris M [redacted] Service ManagerBrowns Jeep Chrysler Dodge RamBrowns Alfa Romeo Fiat

The deposit of $was refunded yesterday on the issued card at time of deposit

Good morning *** ***,
I am sorry about the problems your having with you Dodge JourneyI have gone through your service records from the time of purchase as well as prior to you receiving the vehicleI also ran a CarFax report to see if there was anything of note prior to us here at
Browns taking the vehicle inI found nothing that would have lead us to believe that there was any problems with the vehicleThe engine light that you have mentioned can come on for many different reasonsIt does not automatically mean there is a problem with the internal workings of the engine. This can be a problem with the emission system as well as any other of the systems of the vehicleWhen the vehicle first came in for the "no-start" concern our technician diagnosed the problem as being a faulty starterThe starter motor was replaced and the vehicle was delivered back to youThis repair was completed in May of On September *** the vehicle was brought back into the service department for a no-start concernThe engine in the vehicle would not turn over by handDiagnosed as a lower engine failure we recommended replacing the engine assemblyAt time of purchase you were offered a service contract on the vehicle as we do with all of our vehicles which you declinedThis would have covered the engine and put this matter to bedUnfortunately we can not go backwardI do understand your concerns but rest assured that we here at Browns would never sell a vehicle if we knew there was a problem with itI do not believe that we have any responsibility in this matter, however as a goodwill gesture we are willing to offer you a 50-split in the cost of the repairI hope this will be acceptable to you and look forward to hearing from youIf you would like to discuss this matter in person please feel free contact me at ###-###-####
Chris JM***
Service Manager
Browns Jeep Chrysler Dodge RAM

Good morning,I completely understand *** ***'s frustration in getting her vehicles seat bezel replacedThe part that she needs in the color in which she needsi have tried numerous times to obtain the correct part from both Jeep as well as aftermarket suppliersWe are still actively
searching for this part and have not given up. I will contact *** *** pesonally to let her now that we are still searching for her correct partThanks in advance.Chris JM***Service ManagerBrowns Jeep Chrysler Dodge Ram

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Unfortunately, this is the same response I have had for months of tryingI find it hard to believe that after all that time the part will miraculously appearSince months have passed since I got the same EXACT response from Browns Jeep that I would have hoped for some form of conclusion, whether an answer of they can NOT get the part instead of giving the same monotone response over and over OR some form of trying to find a way to FIX the existing broken part. Sadly, this answer puts me at the same point of patronizing answer I received months ago.....where they promise to call me back when they haven't in months of silence and no returned phone calls or the hope that a dealer can not find a solution after months of the original incident.*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good morning,
We have spoke to the customer regarding his concernsA loaner vehicle has been supplied and we have worked with the service contract company and the replacement engine has been approvedThe engine has been ordered and we will expedite the repair once it has arrivedFeel free to
contact me at anytime concerning this repair
Chris JM***
Service Manager
Browns Jeep Chrysler Dodge RamTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Funny how I write a letter and all ofa sudden all your estimates were incorrect I'm not sure what truck you think I fell off of but even you should know that you should cut the rotors first before replacing itNot to mention that there was nothing wrong with the caliper to begin withYour diagnosis was incorrect and your estimate was incorrect and for that I had the privilege of paying you to be wrong at best ,deceitful and the worstYou can't say this was professional when you now tell me about all the mistakes you madeBecause of that I had to tow the car again so I could look at itSo I'm out for an incorrect diagnosis and for a tow so I wouldn't have to pay for your incorrect estimate
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

It is unfortuante that I am unable to procure the part in the correct color for the customerFCA of America no longer makes the parti called *** *** yesterday and left her a messge at her job asking her to give me a call for a chance to resolve this issue, either with a credit or some other arrangement and have not yet herd back from herif I could obtain the seat bezel she needs she would have had it months ago I assure youTell us why here

*** *** came in on a Friday looking for a certain Jeep LibertyAfter some negotiation we did sell the car at the discounted Truecar priceThere are times that prices are advertised price that includes financing with the dealerIn speaking with *** *** I was clear, concise and to the
point about financing with our dealership for four months, it's written on the buyers orderYes the price had been reduced drastically from original pricing. What *** *** was told was that we shouldn't we were losing a great deal of money and I actually printed our cost screen, and showed it to her Not once did I mislead or condescend our customer *** ***I explained we are in business to earn money, thru transparency and honest negotiation it happens every dayShe left a deposit Friday afternoonThat night she called with questions and left a message for a finance manager to call her backWhen he called *** *** back a few moments later, he explained the very same thing she had heard earlierShe came in Saturday morning and she and I repeated the conversation, without deviation for the finance managerI explained how it would not cost her one extra dollarAt the conclusion of my explanation *** *** then called the Liberty she was buying a bag of boltsAt which time I asked her for her credit card and refunded her money in the spotWe have a time stamp for the credit card receipt for early that Saturday mornFrom our initial conversation to the time she got her money back was about minutesAt no time did she have to fight for a refundOur vehicle was prepped properly to Certified standards, the price was great and she could finance with USAA in four monthsBrowns offers great deals and transparency thru out the negotiationThe deal was written up, explained so the customer understood the simple terms, then quickly refunded the next dayOur policy is to refund money if a transaction isn't completed. Keith M*** Preowned Manager. Keith M***

Good morningI would like to apologize for the bad experience that you had when bringing in your Chrysler for serviceI have looked into your repair order and estimate that you were given and also found some mistakes in the prices provided to you. I began with the parts pricing that
you received and compared them to the prices you found online. when preparing an estimate our parts department will use remanufactured parts over new because the price usually is lowerIn this case when I went over the estimate I found the remanufactured calipers list price to be $I double checked that price and found a new caliper to be $That should have been offered to you but for seem reason was overlookedWhen going over the brake pads, rotor and brake line the list price was correctI am not sure exactly where you obtained the prices you spoke aboutEven with the new caliper being $the parts total I came up with would be $the advisor recommended replacing both front rotors when performing the brake repair due to the fact that you were getting new front pads and the one rotor and it would be a good idea to replace both rotors while everything was apart for a better quality repair. When looking at the labor charge in the estimate and speaking to the service advisor that provided it to you there was just a mistake in the time enteredFor some reason the time was doubledI believe there was just a mistake when entering the time onto the estimate in the computer. I apologize for this mistakeWe use the latest labor guides available to us when creating all our estimates to ensure the most accurate estimate possibleI am very sorry for this error and would love the opportunity to regain your trustPlease feel free to contact me at any time to discuss this issue further
Chris JM***
Service Manager
Browns Jeep Chrysler Dodgeell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the problem with the vehicle is not the result of abuse, neglect,accident nor alterations Brown's was the only place that repaired my vehicle They failed to comply with the warranty; as the problem was report three weeks after the purchaseIn three days the problem returned and they neglected to repair the problem The first time they did computer updates with the vehicle The second time they decided that it was the alternator The did whatever repairs and managed to clear the engine light Letting me to believe that the issue was fixed When all along the vehicle engine light was on The first, second, and third time the car's engine light was on Why all of the sudden the third time it was the engine The vehicle was giving them warnings and they ignored it until the engine finally ceased Perhaps there mechanics are not trained properly or it may simply be the way they conduct business Like I stated in the complaint " I have dated pictures and videos showing the light on and how the vehicle wouldn't start.Cordially,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***