Classic Granite & Marble

When searching for a granite company, I wanted professionalism, good reputation, excellent quality of work, attention to detail and great customer service and that is exactly what I got with Classic Granite & Marble I did my research when searching for a granite companyI asked general contractors, designers, neighbors, friends and all of them mentioned Classic Granite & Marble as being the bestThey are Revdex.com accredited with an A+ ratingThey have been in business for yearsThey are a solid company! I had other proposals but all the other companies came up short compared to Classic Granite & Marble When I met with Gerardo Aguirre, Sr(owner), he was helpful, knowledgeable, professional and super nice He went out of his way to accommodate my requests and answer my questions If you are a customer like me that is all about getting things done right, then a Classic Granite & Marble is your kind of company Thank you Classic Granite & Marble for my beautiful kitchen and bathroom countertops! It was a pleasure doing business with you!

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] **

Good Afternoon [redacted] , I am emailing you in response to a complaint letter filed by [redacted] against Classic Granite & Marble [redacted] purchase granite countertops from our company on January 25, at which time he paid a 50% deposit On February 4, 2014, we installed the granite in [redacted] ***’s kitchen Upon completion of the installation [redacted] paid the remaining 50% owed, completed and signed off on the Customer Post Installation Checklist Form He was very pleased with the product and installation services provided [redacted] then contacted our company the following week stating that he was not satisfied with one section of granite that was installed beside the refrigerator We returned to his home on February 25th and installed a new section of granite in that area [redacted] then contacted us regarding discoloration markings in various areas of his granite We have gone to [redacted] ***’s home on occasions and we have explained to him that it there is not a defect in the granite We have done everything possible within our means to satisfy [redacted] *** We are truly sorry that he is not pleased with the granite that he selected I have attached two documents for you review The first document is the granite slab approval [redacted] selected the slab of granite from our warehouse that he wished to have installed At that time the slab was reserved for his kitchen countertops The second [redacted] his the Customer Post Installation Checklist Form that [redacted] completed and signed after the installation was complete I hope this information will be helpful to you while you are trying to bring resolution to the complaint Best regards, [redacted] Classic Granite and Marble

After speaking with *** from the business she states that referring to the customer as *** *** was a typoThe business has been out to his home again and are willing to offer two solutions to the customerthe first is that they will replace the section at no cost to the customer or that if he wishes to redo the entire kitchen in the different material they will redo that at a discounted price

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I am not satisfied as the two times people came to my home they did not state it was a defect in the stone rather that it appeared to be something wrong but they needed yet another person to look at it and they would call me back as to when that person would come....no one ever called or came so I went to Revdex.com for help. The sign off on slabs was only 1 sample slab to order the slabs not the slabs delivered here I never saw them until February 4th. I believe this company has the worst customer service I've ever dealt with in my life. I would never have taken up good granite for quartz if I had known they did business this way! I hope a lawyer is not necessary but it is starting to look that way if they think I am excepting this response...also my name is [redacted] not [redacted]!!

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Good Afternoon [redacted],
 
13.333333969116211px; font-family: arial, sans-serif;">I am emailing you in response to a complaint letter filed by [redacted] against Classic Granite & Marble.  [redacted] purchase granite countertops from our company on January 25, 2014 at which time he paid a 50% deposit.  On February 4, 2014, we installed the granite in [redacted]’s kitchen.  Upon completion of the installation [redacted] paid the remaining 50% owed, completed and signed off on the Customer Post Installation Checklist Form.  He was very pleased with the product and installation services provided.  [redacted] then contacted our company the following week stating that he was not satisfied with one section of granite that was installed beside the refrigerator.  We returned to his home on February 25th and installed a new section of granite in that area.  [redacted] then contacted us regarding discoloration markings in various areas of his granite.  We have gone to [redacted]’s home on 2 occasions and we have explained to him that it there is not a defect in the granite.  We have done everything possible within our means to satisfy [redacted].  We are truly sorry that he is not pleased with the granite that he selected.
 
I have attached two documents for you review.  The first document is the granite slab approval.  [redacted] selected the slab of granite from our warehouse that he wished to have installed.  At that time the slab was reserved for his kitchen countertops.  The second [redacted] his the Customer Post Installation Checklist Form that [redacted] completed and signed after the installation was complete.
 
I hope this information will be helpful to you while you are trying to bring resolution to the complaint.  
               
Best regards,
[redacted]
Classic Granite and Marble

Review: I bought quartz counter tops for my kitchen and paid cash $4,000.00 for the counters & installation on February 4, 2014. I had complained about the flaws in my counters and after 3 different people from the company have come and looked at it and agreed there is a problem I am still waiting for a 4th person to approve the repairs. I have to keep calling them and my calls are either not returned or I get no satisfaction when they come to my home. I want this taken care of ASAP and another week since their last visit has gone by and nothing!Desired Settlement: I want the flawed counter replaced with a perfect one like I paid them for in February.

Business

Response:

Good Afternoon [redacted],

I am emailing you in response to a complaint letter filed by [redacted] against Classic Granite & Marble. [redacted] purchase granite countertops from our company on January 25, 2014 at which time he paid a 50% deposit. On February 4, 2014, we installed the granite in [redacted]’s kitchen. Upon completion of the installation [redacted] paid the remaining 50% owed, completed and signed off on the Customer Post Installation Checklist Form. He was very pleased with the product and installation services provided. [redacted] then contacted our company the following week stating that he was not satisfied with one section of granite that was installed beside the refrigerator. We returned to his home on February 25th and installed a new section of granite in that area. [redacted] then contacted us regarding discoloration markings in various areas of his granite. We have gone to [redacted]’s home on 2 occasions and we have explained to him that it there is not a defect in the granite. We have done everything possible within our means to satisfy [redacted]. We are truly sorry that he is not pleased with the granite that he selected.

I have attached two documents for you review. The first document is the granite slab approval. [redacted] selected the slab of granite from our warehouse that he wished to have installed. At that time the slab was reserved for his kitchen countertops. The second [redacted] his the Customer Post Installation Checklist Form that [redacted] completed and signed after the installation was complete.

I hope this information will be helpful to you while you are trying to bring resolution to the complaint.

Best regards,

Classic Granite and Marble

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I am not satisfied as the two times people came to my home they did not state it was a defect in the stone rather that it appeared to be something wrong but they needed yet another person to look at it and they would call me back as to when that person would come....no one ever called or came so I went to Revdex.com for help. The sign off on slabs was only 1 sample slab to order the slabs not the slabs delivered here I never saw them until February 4th. I believe this company has the worst customer service I've ever dealt with in my life. I would never have taken up good granite for quartz if I had known they did business this way! I hope a lawyer is not necessary but it is starting to look that way if they think I am excepting this response...also my name is [redacted] not [redacted]!!

Business

Response:

After speaking with [redacted] from the business she states that referring to the customer as [redacted] was a typo. The business has been out to his home again and are willing to offer two solutions to the customer. the first is that they will replace the section at no cost to the customer or that if he wishes to redo the entire kitchen in the different material they will redo that at a discounted price.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,