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Classic Homes of Virginia Reviews (11)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Despite the fact that many defective and wrongly placed boards were replaced there is a substantial other number of boards that are likewise defective and wrongly placed that Classic Homes has refused to replace instead they say that eventually that gaps will close (with dirt and dust- no doubt) and that were placed within industries tolerances. Classic Homes replaced defective boards and repaired bad workmanship as it is evident in the many photos and correspondence it is an insult for Mrc*** to say that they replaced boards that were not defective and that it was our subsequent contractors that damaged the floors as we have it well documented in video and photos the entire floors prior to any additional work being done at our house by othersMrC*** failed to reference that fact that they filed a lien on the property because we did not agree to pay before they completed the floor and other punch list work in fact we were forced to make final payment so that they would turn the house over to us we were denied access to our house from December thru closing day to the end of March and although they received funds in its totality they took over days to release the lien that they placed on our property making it impossible for us to close on our loan with the bank, they ignored the many request made by our bank to release the lien only after contacting their lawyer they finally releasedClassic Homes turned what would have been an exiting time in our lives a very stressful and negative experiencePlease take a look at the attached photos and tell me if you agree with Mrc***'s assertion that they were placed within industry standards
Regards,
*** ***

---------- Forwarded message ----------From: fred g*** Date: Mon, Jul 27, at 10:AMSubject: Immediate response for CID# ***To: ***@myRevdex.com.org** *** ***We had the first joint inspection with the homeowners
on December 12, (prior to settlement date)The homeowners marked many wood floor boards which they wanted us to replaceOver 90% of the boards marked met the industry standards tolerances and were not defectiveHowever as a goodwill gesture we replaced all the wood floor board marked by the homeownersThey inspected the replaced boards and were satisfied as evidenced by their initials on the attached inspection report signed by the homeowners.Subsequent to the aforementioned inspection we had a second joint inspection with the homeowners and that was also prior to settlementIn this joint inspection the homeowners again marked additional floor boards to be replacedAgain the boards in question were not defective and met industry standard tolerancesIn order to satisfy the customer, we replaced all the marked boards to their satisfaction as indicated by their signatures on the attached inspection report on February 2, 2015.Our warranty, copy attached and signed by homeowners, covers the wood floors to the extent noted on the pre-settlement reportWood products contract and expand with variation of temperature in home and that is a natural characteristic of wood productsFurthermore the homeowners, after settlement, have been doing trim and paint workOur superintendent during a visit to the home after settlement observed that painters and trim carpenters, contracted by the homeowners were working in the house and the floors were not protected and were being damagedThe ladder was resting on the wood floor directly and the floors were not properly covered with drop cloths.We have fulfilled our contractual responsibilities and done more that the requirements of our contractWe replaced all the wood floor boards marked by the homeowners prior to settlement even when they were not defective Any damage to the wood floors may have been done by the workers contracted by the homeowners after the settlementAs stated above and as agreed by the homeowners, our warranty for wood floors is to the extent noted in the pre-settlement inspection reports and that is an industry standard. *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am rejecting this
response because:
Classic Homes has done
nothing to address our concerns regarding our floors instead they sent us a
copy just like the one they sent you of the general warranty for the floors and
our signed inspection sheets which were signed prior to any work being done to
our understanding this was an agreement for punch list items to be completed
Their assertion that our
floors were damaged by our hired contractors is we have taken photos of
every single board in question in all over boards as well as video
We questioned about the
quality and workmanship being performed at our house from the first day the
workers started laying the floors as it is evidenced in the various emails
exchanged with Classic Homes, although they agreed to replace an entire bedroom
and half of the family room were it was clearly evident that the boards
were not placed correctly (contradicting MrC***'s statement that they
replaced boards that needed not to be replaced but did it to please
us) there were many other sections that needed replacement but were left in
place-I now have floors with large gaps between boards were the
sub-floor is clearly visible and these gaps are filling in with dust making my
own home a dangerous place for me to live due to my extreme allergies
Classic Homes has no
quality control they hire subcontractor to do the work without any supervision,
they ignored our concerns along the entire building process, no one would
return our phone calls and we has to send out several emails before getting a
responseAfter the house was tuned over to us they told us to contact their
subcontractors directly to resolve any issues before construction began we
were told not to talk to the trades onsite at the end of construction it was
with the trades that we had to deal with...after the house was turned over to
us we had to deal with walls that were so curved that it made it impossible for
the trim to be placed properly, inoperable central vac system and dish missing
panels under kitchen cabinets, missing trim along roof line, electrical outlets
covered by drywall just to mention a few of issues we had to deal with on
our own by going thru the various trades
Classic Homes has no
costumer service, no quality control and no supervision over the various trades
this is why we ended up with so many issues in the end and the burden was on us
the homeowners to deal with it
Classic homes is only
concerned with the bottom line which is making money
Regards,
Regards,
*** ***

*** *** made a request regarding the site work management fee in July, after which we had a discussion and agreed to refund the amount without disputeUnfortunately, this decision was not communicated to *** *** at the timeIt is our standard policy to do an audit at the end of construction to
ensure that there are no outstanding amounts due to the client or by the client It is at that point that we send any owed funds, such as his management fee This took place in August at which point it was on my desk At that time, I was confined to my home with a herniated disc I have recently returned and signed off on our internal check request, which was generated in August That check will be sent this week I apologize for the lack of communication and the delay in the check

Purchased a home built by this company What a piece of junk! No moisture barrier (must have bribed the inspector), no conduit on the electrical lines leading to the septic pumping station, the foundation is poorly poured, and as such allow water to infiltrate the basement Shortcuts abound to skirt code throughout the build Unfortunately, they are only bound to a one year warranty and in contacting the builder was reminded of this fact When asking them if they stood behind their product, the woman just repeated, "I've been told by the principals [of the company] that we stand behind our productfor up to a year." Please do yourself a favor and hire a builder with integrity and skill at providing a quality home construction job

---------- Forwarded message ----------From: fred g*** Date: Mon, Jul 27, at 10:AMSubject: Immediate response for CID# ***To: ***@myRevdex.com.org** *** ***We had the first joint inspection with the homeowners on December 12, (prior to
settlement date)The homeowners marked many wood floor boards which they wanted us to replaceOver 90% of the boards marked met the industry standards tolerances and were not defectiveHowever as a goodwill gesture we replaced all the wood floor board marked by the homeownersThey inspected the replaced boards and were satisfied as evidenced by their initials on the attached inspection report signed by the homeowners.Subsequent to the aforementioned inspection we had a second joint inspection with the homeowners and that was also prior to settlementIn this joint inspection the homeowners again marked additional floor boards to be replacedAgain the boards in question were not defective and met industry standard tolerancesIn order to satisfy the customer, we replaced all the marked boards to their satisfaction as indicated by their signatures on the attached inspection report on February 2, 2015.Our warranty, copy attached and signed by homeowners, covers the wood floors to the extent noted on the pre-settlement reportWood products contract and expand with variation of temperature in home and that is a natural characteristic of wood productsFurthermore the homeowners, after settlement, have been doing trim and paint workOur superintendent during a visit to the home after settlement observed that painters and trim carpenters, contracted by the homeowners were working in the house and the floors were not protected and were being damagedThe ladder was resting on the wood floor directly and the floors were not properly covered with drop cloths.We have fulfilled our contractual responsibilities and done more that the requirements of our contractWe replaced all the wood floor boards marked by the homeowners prior to settlement even when they were not defective Any damage to the wood floors may have been done by the workers contracted by the homeowners after the settlementAs stated above and as agreed by the homeowners, our warranty for wood floors is to the extent noted in the pre-settlement inspection reports and that is an industry standard. *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I am rejecting this
response because:
Classic Homes has done
nothing to address our concerns regarding our floors instead they sent us a
copy just like the one they sent you of the general warranty for the floors and
our signed inspection sheets which were signed prior to any work being done to
our understanding this was an agreement for punch list items to be completed
Their assertion that our
floors were damaged by our hired contractors is we have taken photos of
every single board in question in all over boards as well as video
We questioned about the
quality and workmanship being performed at our house from the first day the
workers started laying the floors as it is evidenced in the various emails
exchanged with Classic Homes, although they agreed to replace an entire bedroom
and half of the family room were it was clearly evident that the boards
were not placed correctly (contradicting MrC***'s statement that they
replaced boards that needed not to be replaced but did it to please
us) there were many other sections that needed replacement but were left in
place-I now have floors with large gaps between boards were the
sub-floor is clearly visible and these gaps are filling in with dust making my
own home a dangerous place for me to live due to my extreme allergies
Classic Homes has no
quality control they hire subcontractor to do the work without any supervision,
they ignored our concerns along the entire building process, no one would
return our phone calls and we has to send out several emails before getting a
responseAfter the house was tuned over to us they told us to contact their
subcontractors directly to resolve any issues before construction began we
were told not to talk to the trades onsite at the end of construction it was
with the trades that we had to deal with...after the house was turned over to
us we had to deal with walls that were so curved that it made it impossible for
the trim to be placed properly, inoperable central vac system and dish missing
panels under kitchen cabinets, missing trim along roof line, electrical outlets
covered by drywall just to mention a few of issues we had to deal with on
our own by going thru the various trades
Classic Homes has no
costumer service, no quality control and no supervision over the various trades
this is why we ended up with so many issues in the end and the burden was on us
the homeowners to deal with it
Classic homes is only
concerned with the bottom line which is making money
Regards,
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

From: fred g[redacted] Date: Fri, Aug 7, 2015 at 9:48 AMSubject: CID#[redacted]To: [redacted]@myRevdex.com.org, [redacted]@myRevdex.com.orgCc: [redacted]@myRevdex.com.org[redacted]As instructed we have filed responses concerning [redacted] complaints. At this point we feel we have indicated to this client our desire to fulfill our responsibilities and commitments.  At this point we feel the clients requested to be unfounded and if further actions need to taken, a solution must be found through arbitration. We regard our reputation highly, and our good standing in the community with deep affection. But in the real world, some clients will never be satisfied.  Have we fulfilled all our requirements concerning your association and do we need to file anything else with you, so as not to loose our good standing with the Revdex.com?Please let me know and thank you for your time.Fred G[redacted]Marketing ManagerClassic Homes[redacted]Woodbridge, Va [redacted]@buildwithclassic.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Despite the fact that many defective and wrongly placed boards were replaced there is a substantial other number of boards that are likewise defective and wrongly placed that Classic Homes has refused to  replace instead they say that eventually that gaps will close (with dirt and dust- no doubt) and that were placed within industries tolerances. Classic Homes replaced defective boards and repaired bad workmanship as it is evident in the many photos and correspondence it is an insult for Mr. c[redacted] to say that they replaced boards that were not defective and that it was our subsequent contractors that damaged the floors as we have it well documented in video and photos  the entire floors prior to any additional work being done at our house by others.Mr. C[redacted] failed to reference that fact that they filed a lien on the property because we did not agree to pay before they completed the floor and other punch list work in fact we were forced to make final payment so that they would turn the house over to us we were denied access to our house from December 2014 thru closing day to the end of March and although they received funds in its totality they took over 60 days to release the lien that they placed on our property making it impossible for us to close on our loan with the bank, they ignored the many request made by our bank to release the lien only after contacting their lawyer they finally released.Classic Homes turned what would have been an exiting time in our lives a very stressful and negative experience.Please take a look at the attached photos and tell me if you agree with Mr. c[redacted]'s assertion that they were placed within industry standards.
Regards,
[redacted]

Review: Three years ago we contracted with Classic Homes to build a home for us. The home was built in approximately nine months and we moved in 2011. The first year we lived in our new home there were some issues that we communicated to Classic Homes which they mostly addressed. One issue that is still pending is our granite counter tops. We purchased and paid extra to have custom granite in our kitchen. The counter tops in the home are granite however the counter tops were different colors - although the colors were very similar they were not the same. This was communicated to Classic Homes during the walkthrough and they did not seem surprised. They did try to convince us that it was the lighting and that they were the same colors. Eventually they did concede that they were different colors and did switch the main counters. Classic Homes did not however, change the island counter top so the counter tops are still two different colors. We communicated this issue with Classic Homes and they have offered us $1200 to replace it ourselves or do whatever we want with the money. However, we believe the cost will be much higher when you consider the cost of the granite, installation, and plumbing for the faucet. This is a minor problem considering that in year two we are having problems with water coming into the basement due to improper installation of the waterproofing system around the house.

When we signed the contract to have our home built we were very concerned about the potential humidity of the home. Our home at the time was very humid and had a lot of mold due to the humidity. Therefore, we mentioned our concern to Classic Homes and they assured us that the new home would have proper drainage and waterproofing outside and inside of the home according the [redacted] County regulations.

This year or year two we decided to enlarge the front windows in the basement. This was something that we had mentioned to Classic Homes that we wanted done during construction but we were told that it was too late for them to do it. However, they stated that we could undertake the project of enlarging the windows at a later time and it would not a problem because the drainage system was already in place. During the enlargement of the windows we noticed that the water was not draining properly due to the heavy rainfall. Additionally, we found water inside the basement as it was coming through the foundation of the home. This prompted us to contact Classic Homes through email and check the waterproofing drainage under the window. We dug down to the concrete footing and draintile and discovered that the waterproofing did not look like it was properly installed. After referencing the blueprints we noticed that the draintile was above the concrete footing and there was mud inside the draintile. According to the blueprint the draintile should be level or below the footing and the draintile should be properly wrapped with gravel and filter. To make sure that it was indeed installed incorrectly we decided to dig in another area of the house and found the same type of installation.

When Classic Homes arrived we took them to the holes that we had dug up to show them the waterproofing installation. They stated that everything looked fine to them and then they left and we have not heard back from them. We contacted them a second time by email and included the owners on the distribution list - we still have not heard back from them. On the second email we even sent pictures showing the installation of the draintile on top of the footing to support that it was not installed according to the blueprint. In the meantime, we have been obtaining quotes from several waterproofing companies and they have each stated that the waterproofing was not installed properly and surprised at the condition of the waterproofing system since the house is only two years old.

This waterproofing issue has been ongoing since July and the granite counter top issue since we performed the walkthrough two years ago. We would like to finally resolve it as winter is around the corner and we fear that any snow or low temperatures will delay repairs.Desired Settlement: We would like for Classic Homes to have the waterproofing system repaired or replaced. If that is not an option then to reimburse the cost of us contracting with a company to repair or replace the waterproofing system. For the granite counter top we would like Classic Homes to replace the island counter top to match the rest of the kitchen. If that is not an option to reimburse us for the replacement of the island counter top.

Business

Response:

March 18, 2014Dear [redacted]Reference is made to your Complaint ID No [redacted] regarding some construction issues on the house we built for **. [redacted].[redacted] has stated two items in his complaint with you. The first item is leaking basement due to alleged defective waterproofing. We disagree with [redacted]s assertion that the waterproofing is defective and the draintile is installed wrong. After installation the water proofing and draintile they are inspected by a independent third party inspector and the installation passed inspection and Fairfax County approved the inspections. Our production chief Mr. Guy C[redacted] inspected the hole dug by **. [redacted], and it is installed properly, The cover and stone was removed by [redacted] to expose the draintile. Our inspection revealed that the leak is not because of draintile or waterproofing issues but due to the windows cut in the concrete foundation walls by [redacted]. The windows have window wells and that is where the leaks are in the basement. Furthermore, our warranty does not apply if the homeowner does any modifications. It is so stated in our written which was signed by [redacted].The second item is the granite countertop on the Kitchen island. Granite as you know is a natural Stone, It comes in slabs which are cut to size needed for the countertop installation. One slab does not cover the entire Kitchen countertop. So the Kitchen countertops were cut from two granite slabs. No two slabs are going to be exactly similar. Even if we replace the island countertop now, it will be from a new slab and it is not going to be exactly similar to the countertop in the rest of the Kitchen, it is natural Stone and not made in factory from synthetic materials. The granite countertop is not defective and within normal variances between different slabs of the same specimen of the Stone. We offered [redacted] $1200 as a goodwill gesture which he did not accept.Thank youSincerelyChaman P[redacted]

Consumer

Response:

Review: [redacted]

We are rejecting this response because we would not have realized that the waterproofing was defective or improperly installed if we did not dig the window wells to install the windows. Classic Homes was fully aware that we would be enlarging the windows because we had originally asked them to do this for us. They indicated that it was too late for them to do it but it would be fine if we had them enlarged once they were finished. So, if it were the windows wells that is causing water to enter the house why would Classic Homes tell us that it was fine to enlarge the windows. Additionally, if the waterproofing is supposedly installed correctly why would water come in through the window wells? The water should just drain through to the waterproofing drainage regardless of a window well or not.

In Classic Homes response they indicate that an independent third party inspected the waterproofing and [redacted] County approved the inspection. We’re going to assume the independent inspector works very closely with Classic Homes which makes us wonder how independent they are. Additionally, by what Classic Homes has stated we’re also going to assume that a [redacted] County inspector never actually came to our home and inspected the waterproofing. If this is the case, [redacted] County’s approval of the inspection conducted by Classic Homes’ independent inspector doesn’t give us much comfort that it was installed correctly.

As we stated in our original submission we had this home built because the old house (at the same address) had issues with humidity. We were very specific with Classic Homes about this concern and they assured us that it would not be a problem with the new house. Fortunately for us we had an unusual amount of rain that exposed the defective waterproofing now and not several years down the road and by digging for the window wells it allowed us to see the ineffective waterproofing system.

Second, Classic Homes did make a “goodwill” gesture by offering us $1,200 but this was basically to make us go away. The $1,200 offered is not enough to replace the countertop when you factor in purchasing the granite, installation, and cost of a plumber. We are not even considering the time and effort to search for matching granite and coordinate installation and plumbing. So, offering us $1,200 was not enough to cover a new granite counter top.

We paid a significant amount of money for a complete product and that is all we are asking.

Regards,

[redacted] & [redacted]

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Description: Home Builders

Address: 12620 Darby Brook Ct, Woodbridge, Virginia, United States, 22192-2457

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