In response to the complaint regarding Classic Homeworks from [redacted] , I have a written response below and attached the following information: - Signed Design Agreement- Signed Construction & Scheduling Deposit Agreement (LOI)- Initialed LOI Specifications (Specs)- Email from *** [redacted] noting their desire to cancel their projectI am so sorry that the [redacted] felt the need to file a complaint after the communication that we have had about their cancellation of their project with us We have enjoyed working with them on multiple projects in the past Our company intentionally goes into ample detail on our projects so that there is a clear understanding for both sides through each step of the process I have included detail below regarding the transactions and communication on their project.The [redacted] initially hired us for the design of a new garage and various interior and exterior elements of their home They signed the Design Agreement on October 11, and paid the initial design fee of $3, Our designer worked with the [redacted] on the design elements of their project, so that we could understand the project details and be able to provide a detailed quote for their projectWe provided that quote, and the [redacted] signed a Construction & Scheduling Deposit Agreement (LOI) and initialed a 13-page set of specifications on March 7, with a deposit of $25,towards their construction project valued at $250k+ They also paid an additional $3,for the second half of the design process On the LOI, it is clearly noted that the deposit for their construction is non-refundable unless they cancel within three days from signing the contract.The [redacted] contacted one of my employees via email on May 15, indicating that they did not want to move forward with the project We have been gearing up for their project and had held a mid-May spot for the [redacted] , given our previous projects finishing in the timely manner, as noted on the LOI We were in the midst of finishing up our project ahead of theirs and intended to start by the end of May Therefore, by the time the [redacted] notified us of their cancellation, we were not able to fill that spot on our schedule and this is a large loss for our company The deposit that they made represents part of our ability to pay our employees as well as our profit on their $250k+ project they had intended to complete with us I offered to complete a smaller project so that they would not forfeit their deposit and that would help the sale of their home However, it would need to be a $120k+ project in order for the deposit to still represent a profit for us They did not want to spend that amount on a project As a gesture to a past client, I did offer to return a portion of their second design fee in the amount of $1, In actuality, our designer had already spent enough time on their project that did not justify the return of that fee We have spent $7,in design fees in comparison to the $7,that they paid However, we only charge a flat fee for the design and do not go to the client asking for more fees Mr [redacted] had agreed to this amount via email However, Mrs [redacted] then filed this complaint Therefore, I no longer feel obliged to return a portion of their design fees, as we did spend more than the amount for which they paid We will gladly supply the plans that our designer created (engineering plans are not included and the plans are not approved for permits), as well as the sewer line scope results for which we paid
In response to the complaint regarding Classic Homeworks from [redacted], I have a written response below and attached the following information: - Signed Design Agreement- Signed Construction & Scheduling Deposit Agreement (LOI)- Initialed LOI Specifications (Specs)- Email from [redacted]...
[redacted] noting their desire to cancel their projectI am so sorry that the [redacted] felt the need to file a complaint after the communication that we have had about their cancellation of their project with us. We have enjoyed working with them on multiple projects in the past. Our company intentionally goes into ample detail on our projects so that there is a clear understanding for both sides through each step of the process. I have included detail below regarding the transactions and communication on their project.The [redacted] initially hired us for the design of a new garage and various interior and exterior elements of their home. They signed the Design Agreement on October 11, 2016 and paid the initial design fee of $3,700. Our designer worked with the [redacted] on the design elements of their project, so that we could understand the project details and be able to provide a detailed quote for their project. We provided that quote, and the [redacted] signed a Construction & Scheduling Deposit Agreement (LOI) and initialed a 13-page set of specifications on March 7, 2017 with a deposit of $25,512 towards their construction project valued at $250k+. They also paid an additional $3,700 for the second half of the design process. On the LOI, it is clearly noted that the deposit for their construction is non-refundable unless they cancel within three days from signing the contract.The [redacted] contacted one of my employees via email on May 15, 2017 indicating that they did not want to move forward with the project. We have been gearing up for their project and had held a mid-May spot for the [redacted], given our previous projects finishing in the timely manner, as noted on the LOI. We were in the midst of finishing up our project ahead of theirs and intended to start by the end of May. Therefore, by the time the [redacted] notified us of their cancellation, we were not able to fill that spot on our schedule and this is a large loss for our company. The deposit that they made represents part of our ability to pay our employees as well as our profit on their $250k+ project they had intended to complete with us. I offered to complete a smaller project so that they would not forfeit their deposit and that would help the sale of their home. However, it would need to be a $120k+ project in order for the deposit to still represent a profit for us. They did not want to spend that amount on a project. As a gesture to a past client, I did offer to return a portion of their second design fee in the amount of $1,900. In actuality, our designer had already spent enough time on their project that did not justify the return of that fee. We have spent $7,896 in design fees in comparison to the $7,400 that they paid. However, we only charge a flat fee for the design and do not go to the client asking for more fees. Mr. [redacted] had agreed to this amount via email. However, Mrs. [redacted] then filed this complaint. Therefore, I no longer feel obliged to return a portion of their design fees, as we did spend more than the amount for which they paid. We will gladly supply the plans that our designer created (engineering plans are not included and the plans are not approved for permits), as well as the sewer line scope results for which we paid.
In response to the complaint regarding Classic Homeworks from [redacted] , I have a written response below and attached the following information: - Signed Design Agreement- Signed Construction & Scheduling Deposit Agreement (LOI)- Initialed LOI Specifications (Specs)- Email from *** [redacted] noting their desire to cancel their projectI am so sorry that the [redacted] felt the need to file a complaint after the communication that we have had about their cancellation of their project with us We have enjoyed working with them on multiple projects in the past Our company intentionally goes into ample detail on our projects so that there is a clear understanding for both sides through each step of the process I have included detail below regarding the transactions and communication on their project.The [redacted] initially hired us for the design of a new garage and various interior and exterior elements of their home They signed the Design Agreement on October 11, and paid the initial design fee of $3, Our designer worked with the [redacted] on the design elements of their project, so that we could understand the project details and be able to provide a detailed quote for their projectWe provided that quote, and the [redacted] signed a Construction & Scheduling Deposit Agreement (LOI) and initialed a 13-page set of specifications on March 7, with a deposit of $25,towards their construction project valued at $250k+ They also paid an additional $3,for the second half of the design process On the LOI, it is clearly noted that the deposit for their construction is non-refundable unless they cancel within three days from signing the contract.The [redacted] contacted one of my employees via email on May 15, indicating that they did not want to move forward with the project We have been gearing up for their project and had held a mid-May spot for the [redacted] , given our previous projects finishing in the timely manner, as noted on the LOI We were in the midst of finishing up our project ahead of theirs and intended to start by the end of May Therefore, by the time the [redacted] notified us of their cancellation, we were not able to fill that spot on our schedule and this is a large loss for our company The deposit that they made represents part of our ability to pay our employees as well as our profit on their $250k+ project they had intended to complete with us I offered to complete a smaller project so that they would not forfeit their deposit and that would help the sale of their home However, it would need to be a $120k+ project in order for the deposit to still represent a profit for us They did not want to spend that amount on a project As a gesture to a past client, I did offer to return a portion of their second design fee in the amount of $1, In actuality, our designer had already spent enough time on their project that did not justify the return of that fee We have spent $7,in design fees in comparison to the $7,that they paid However, we only charge a flat fee for the design and do not go to the client asking for more fees Mr [redacted] had agreed to this amount via email However, Mrs [redacted] then filed this complaint Therefore, I no longer feel obliged to return a portion of their design fees, as we did spend more than the amount for which they paid We will gladly supply the plans that our designer created (engineering plans are not included and the plans are not approved for permits), as well as the sewer line scope results for which we paid
In response to the complaint regarding Classic Homeworks from [redacted], I have a written response below and attached the following information: - Signed Design Agreement- Signed Construction & Scheduling Deposit Agreement (LOI)- Initialed LOI Specifications (Specs)- Email from [redacted]...
[redacted] noting their desire to cancel their projectI am so sorry that the [redacted] felt the need to file a complaint after the communication that we have had about their cancellation of their project with us. We have enjoyed working with them on multiple projects in the past. Our company intentionally goes into ample detail on our projects so that there is a clear understanding for both sides through each step of the process. I have included detail below regarding the transactions and communication on their project.The [redacted] initially hired us for the design of a new garage and various interior and exterior elements of their home. They signed the Design Agreement on October 11, 2016 and paid the initial design fee of $3,700. Our designer worked with the [redacted] on the design elements of their project, so that we could understand the project details and be able to provide a detailed quote for their project. We provided that quote, and the [redacted] signed a Construction & Scheduling Deposit Agreement (LOI) and initialed a 13-page set of specifications on March 7, 2017 with a deposit of $25,512 towards their construction project valued at $250k+. They also paid an additional $3,700 for the second half of the design process. On the LOI, it is clearly noted that the deposit for their construction is non-refundable unless they cancel within three days from signing the contract.The [redacted] contacted one of my employees via email on May 15, 2017 indicating that they did not want to move forward with the project. We have been gearing up for their project and had held a mid-May spot for the [redacted], given our previous projects finishing in the timely manner, as noted on the LOI. We were in the midst of finishing up our project ahead of theirs and intended to start by the end of May. Therefore, by the time the [redacted] notified us of their cancellation, we were not able to fill that spot on our schedule and this is a large loss for our company. The deposit that they made represents part of our ability to pay our employees as well as our profit on their $250k+ project they had intended to complete with us. I offered to complete a smaller project so that they would not forfeit their deposit and that would help the sale of their home. However, it would need to be a $120k+ project in order for the deposit to still represent a profit for us. They did not want to spend that amount on a project. As a gesture to a past client, I did offer to return a portion of their second design fee in the amount of $1,900. In actuality, our designer had already spent enough time on their project that did not justify the return of that fee. We have spent $7,896 in design fees in comparison to the $7,400 that they paid. However, we only charge a flat fee for the design and do not go to the client asking for more fees. Mr. [redacted] had agreed to this amount via email. However, Mrs. [redacted] then filed this complaint. Therefore, I no longer feel obliged to return a portion of their design fees, as we did spend more than the amount for which they paid. We will gladly supply the plans that our designer created (engineering plans are not included and the plans are not approved for permits), as well as the sewer line scope results for which we paid.