The customer booked a trip from a location an hour away from BozemanWhen speaking with the reservation agent she asked for hours of service and was informed that there would be hours of drive time including hour for us to arrive at the location and hour after the drop-off for our returnShe then reduced the hours she wanted and proceeded to bookAt nearly midnight, she informed the chauffeur that she wanted additional hours and was given a rateShe then decided that she had already booked the extra hours and became hostileShe demanded a recording of her booking which we managed to get a copy of that nightIn the recording the agent was very explicit in her quote and explanation, the customer then repeated it back and then clearly asked for less hours and was given a reduced rateThe customer has been offered this recording multiple times and has refused to listen to itHer friend then listened to that night and agreed to pay the extra charge and was offered a discount for the troubleAfter the trip was concluded, the following business day the trip was billed and the credit card was declinedThe customer was contacted for new payment information which she said she didn't haveLater that week someone called in with a credit card to pay her bill on her behalf but asked to only pay partiallyThe customer has a balance owed and has been informed that she will be sent to collectionsThe customer has been belligerent, using profanity over the phone and has been untruthful, going so far as to claim that she was an attorney to get out of payingShe has left multiple negative reviews on websites, even stating that I agreed with herThis is a clear case of libel and is not appreciatedWe honor all quotes, including if we misquote a clientIn this particular case, the call recording shows there was no misunderstanding at the time of the reservationThe client was quoted correctly and the issue only seems to have came up after the party had started
Complaint: [redacted] I am rejecting this response because:They booked a bunch of young girls for a bachelorlette party and thought they could take advantage of them by sneaking in 13% in hidden chargesThey were wrong to do this and should be exposed to anyone who even slightly considers using themJust as they said, they waited until the party was started (actually about over) before notifying me of these hidden chargesJesse sneaks in charges and they do not stand by their reservation quote$in up-chargesThere is a phone recording of the booking, which Jesse admitted can be interpreted multiple waysIt was not made clear and with Classic Limo, the customer is apparently always wrongLong story short, the reservation amount (over $1000) has been paid, but not the $extraJesse was quick to say, we'll send it to collections thenSince Classic Limo mentions a recording in their response, please have them provide itThe recording will show that I am in the right and they are scamming their customers, including meI am not going to stand for thatHe mentions that I did not listen to the recording, but truth be told I requested it, and he claimed it wasn't possible to get me the recording at that time However, when my friend got on the phone, he found it and played it for her, not me.I hope Revdex.com does their job on thisClassic Limo is robbing me of $because I am a young woman that they felt they could take advantage ofThen stating I was belligerent and making other claims, disgustingI am at the point where I am going to call and pay the $because it is the amount that makes it not worth flying back to Montana to take them to court or allow them to lie and send it to collectionsThey are screwing me and this should reflect their Revdex.com scoreEverything I have written on reviews is the truth about them and this unfortunate situation that they created by sneaking in hidden chargesAttached is the original invoice that they sent me which is for $1020, the amount that I paid (and no where on the invoice does it mention that the hours includes the round trip for the driver)If you can get them to submit the recording, which they won't, you will find that the additional $is a hidden charge that they are trying to force me to pay even though it was not statedThis is wrong and dishonest of Classic Limo Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because:They booked a bunch of young girls for a bachelorlette party and thought they could take advantage of them by sneaking in 13% in hidden charges. They were wrong to do this and should be exposed to anyone who even slightly considers using them. Just as they said, they waited until the party was started (actually about over) before notifying me of these hidden charges. Jesse sneaks in charges and they do not stand by their reservation quote. $130 in up-charges. There is a phone recording of the booking, which Jesse admitted can be interpreted multiple ways. It was not made clear and with Classic Limo, the customer is apparently always wrong. Long story short, the reservation amount (over $1000) has been paid, but not the $130 extra. Jesse was quick to say, we'll send it to collections then. Since Classic Limo mentions a recording in their response, please have them provide it. The recording will show that I am in the right and they are scamming their customers, including me. I am not going to stand for that. He mentions that I did not listen to the recording, but truth be told I requested it, and he claimed it wasn't possible to get me the recording at that time. However, when my friend got on the phone, he found it and played it for her, not me.I hope Revdex.com does their job on this. Classic Limo is robbing me of $130 because I am a young woman that they felt they could take advantage of. Then stating I was belligerent and making other false claims, disgusting. I am at the point where I am going to call and pay the $130 because it is the amount that makes it not worth flying back to Montana to take them to court or allow them to lie and send it to collections. They are screwing me and this should reflect their Revdex.com score. Everything I have written on reviews is the truth about them and this unfortunate situation that they created by sneaking in hidden charges. Attached is the original invoice that they sent me which is for $1020, the amount that I paid (and no where on the invoice does it mention that the 6 hours includes the round trip for the driver). If you can get them to submit the recording, which they won't, you will find that the additional $130 is a hidden charge that they are trying to force me to pay even though it was not stated. This is wrong and dishonest of Classic Limo.
Sincerely,
[redacted]
The customer booked a trip from a location an hour away from Bozeman. When speaking with the reservation agent she asked for 6 hours of service and was informed that there would be 2 hours of drive time including 1 hour for us to arrive at the location and 1 hour after the drop-off for our...
return. She then reduced the hours she wanted and proceeded to book. At nearly midnight, she informed the chauffeur that she wanted additional hours and was given a rate. She then decided that she had already booked the extra hours and became hostile. She demanded a recording of her booking which we managed to get a copy of that night. In the recording the agent was very explicit in her quote and explanation, the customer then repeated it back and then clearly asked for less hours and was given a reduced rate. The customer has been offered this recording multiple times and has refused to listen to it. Her friend then listened to that night and agreed to pay the extra charge and was offered a discount for the trouble. After the trip was concluded, the following business day the trip was billed and the credit card was declined. The customer was contacted for new payment information which she said she didn't have. Later that week someone called in with a credit card to pay her bill on her behalf but asked to only pay partially. The customer has a balance owed and has been informed that she will be sent to collections. The customer has been belligerent, using profanity over the phone and has been untruthful, going so far as to claim that she was an attorney to get out of paying. She has left multiple negative reviews on websites, even stating that I agreed with her. This is a clear case of libel and is not appreciated. We honor all quotes, including if we misquote a client. In this particular case, the call recording shows there was no misunderstanding at the time of the reservation. The client was quoted correctly and the issue only seems to have came up after the party had started.
The customer booked a trip from a location an hour away from BozemanWhen speaking with the reservation agent she asked for hours of service and was informed that there would be hours of drive time including hour for us to arrive at the location and hour after the drop-off for our returnShe then reduced the hours she wanted and proceeded to bookAt nearly midnight, she informed the chauffeur that she wanted additional hours and was given a rateShe then decided that she had already booked the extra hours and became hostileShe demanded a recording of her booking which we managed to get a copy of that nightIn the recording the agent was very explicit in her quote and explanation, the customer then repeated it back and then clearly asked for less hours and was given a reduced rateThe customer has been offered this recording multiple times and has refused to listen to itHer friend then listened to that night and agreed to pay the extra charge and was offered a discount for the troubleAfter the trip was concluded, the following business day the trip was billed and the credit card was declinedThe customer was contacted for new payment information which she said she didn't haveLater that week someone called in with a credit card to pay her bill on her behalf but asked to only pay partiallyThe customer has a balance owed and has been informed that she will be sent to collectionsThe customer has been belligerent, using profanity over the phone and has been untruthful, going so far as to claim that she was an attorney to get out of payingShe has left multiple negative reviews on websites, even stating that I agreed with herThis is a clear case of libel and is not appreciatedWe honor all quotes, including if we misquote a clientIn this particular case, the call recording shows there was no misunderstanding at the time of the reservationThe client was quoted correctly and the issue only seems to have came up after the party had started
Complaint: [redacted] I am rejecting this response because:They booked a bunch of young girls for a bachelorlette party and thought they could take advantage of them by sneaking in 13% in hidden chargesThey were wrong to do this and should be exposed to anyone who even slightly considers using themJust as they said, they waited until the party was started (actually about over) before notifying me of these hidden chargesJesse sneaks in charges and they do not stand by their reservation quote$in up-chargesThere is a phone recording of the booking, which Jesse admitted can be interpreted multiple waysIt was not made clear and with Classic Limo, the customer is apparently always wrongLong story short, the reservation amount (over $1000) has been paid, but not the $extraJesse was quick to say, we'll send it to collections thenSince Classic Limo mentions a recording in their response, please have them provide itThe recording will show that I am in the right and they are scamming their customers, including meI am not going to stand for thatHe mentions that I did not listen to the recording, but truth be told I requested it, and he claimed it wasn't possible to get me the recording at that time However, when my friend got on the phone, he found it and played it for her, not me.I hope Revdex.com does their job on thisClassic Limo is robbing me of $because I am a young woman that they felt they could take advantage ofThen stating I was belligerent and making other claims, disgustingI am at the point where I am going to call and pay the $because it is the amount that makes it not worth flying back to Montana to take them to court or allow them to lie and send it to collectionsThey are screwing me and this should reflect their Revdex.com scoreEverything I have written on reviews is the truth about them and this unfortunate situation that they created by sneaking in hidden chargesAttached is the original invoice that they sent me which is for $1020, the amount that I paid (and no where on the invoice does it mention that the hours includes the round trip for the driver)If you can get them to submit the recording, which they won't, you will find that the additional $is a hidden charge that they are trying to force me to pay even though it was not statedThis is wrong and dishonest of Classic Limo Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because:They booked a bunch of young girls for a bachelorlette party and thought they could take advantage of them by sneaking in 13% in hidden charges. They were wrong to do this and should be exposed to anyone who even slightly considers using them. Just as they said, they waited until the party was started (actually about over) before notifying me of these hidden charges. Jesse sneaks in charges and they do not stand by their reservation quote. $130 in up-charges. There is a phone recording of the booking, which Jesse admitted can be interpreted multiple ways. It was not made clear and with Classic Limo, the customer is apparently always wrong. Long story short, the reservation amount (over $1000) has been paid, but not the $130 extra. Jesse was quick to say, we'll send it to collections then. Since Classic Limo mentions a recording in their response, please have them provide it. The recording will show that I am in the right and they are scamming their customers, including me. I am not going to stand for that. He mentions that I did not listen to the recording, but truth be told I requested it, and he claimed it wasn't possible to get me the recording at that time. However, when my friend got on the phone, he found it and played it for her, not me.I hope Revdex.com does their job on this. Classic Limo is robbing me of $130 because I am a young woman that they felt they could take advantage of. Then stating I was belligerent and making other false claims, disgusting. I am at the point where I am going to call and pay the $130 because it is the amount that makes it not worth flying back to Montana to take them to court or allow them to lie and send it to collections. They are screwing me and this should reflect their Revdex.com score. Everything I have written on reviews is the truth about them and this unfortunate situation that they created by sneaking in hidden charges. Attached is the original invoice that they sent me which is for $1020, the amount that I paid (and no where on the invoice does it mention that the 6 hours includes the round trip for the driver). If you can get them to submit the recording, which they won't, you will find that the additional $130 is a hidden charge that they are trying to force me to pay even though it was not stated. This is wrong and dishonest of Classic Limo.
Sincerely,
[redacted]
The customer booked a trip from a location an hour away from Bozeman. When speaking with the reservation agent she asked for 6 hours of service and was informed that there would be 2 hours of drive time including 1 hour for us to arrive at the location and 1 hour after the drop-off for our...
return. She then reduced the hours she wanted and proceeded to book. At nearly midnight, she informed the chauffeur that she wanted additional hours and was given a rate. She then decided that she had already booked the extra hours and became hostile. She demanded a recording of her booking which we managed to get a copy of that night. In the recording the agent was very explicit in her quote and explanation, the customer then repeated it back and then clearly asked for less hours and was given a reduced rate. The customer has been offered this recording multiple times and has refused to listen to it. Her friend then listened to that night and agreed to pay the extra charge and was offered a discount for the trouble. After the trip was concluded, the following business day the trip was billed and the credit card was declined. The customer was contacted for new payment information which she said she didn't have. Later that week someone called in with a credit card to pay her bill on her behalf but asked to only pay partially. The customer has a balance owed and has been informed that she will be sent to collections. The customer has been belligerent, using profanity over the phone and has been untruthful, going so far as to claim that she was an attorney to get out of paying. She has left multiple negative reviews on websites, even stating that I agreed with her. This is a clear case of libel and is not appreciated. We honor all quotes, including if we misquote a client. In this particular case, the call recording shows there was no misunderstanding at the time of the reservation. The client was quoted correctly and the issue only seems to have came up after the party had started.