My wife and I have been going to this dentist for about 5-years I have never had any problem before this incident The incident started when I received a bill from themOn the bill it has Periodic oral evaluation (general cleaning) for $and another charge for Periodontal maintenance for $ This Periodontal maintenance is not 100% cover by my [redacted] insurance so my out of pocket for this bill is $ I called the office to find out why this was the case and the first person picked up could not answer and she refused to give me her manager's name or when the manager be arriving to the office She said "it's violating privacy law to tell clients when the manager is going to be in the office" I insisted that she would give me a time frame and she said someone will get a call back to me within the hour I got a call minutes later from a hygienist who knows me and she said to me that the Periodontal maintenance was necessary every three months and for four times after I had my deep cleaning back in July I told her that I understand that's the recommendation to patients but I wasn't aware that was happening for the past four years She did not have anything else to say besides "we've been doing that for you since 2013." That was a direct quote I asked her what's the different between a regular cleaning and a Periodontal maintenance and she said they're kind of feel the same So, I said there's no proof that it was done on me? I didn't feel any different nor anyone told me differently when I came in every six months She then told me someone else will give me a call back I got a call from a third person name Deanne She then explains to me why I needed the Periodontal maintenance and kept harping on how it's a policy to do it She has all the answer in the world to defend the office and kept saying "we have notes, our hygienist put it in the notes" I was trying to tell her that I wasn't aware that was happening but she was busy giving me all the details on how her office has dental procedure and what needs to be done after a deep cleaning All I wanted was to know WHY WASN'T I AWARE OF THIS at any point since She kept saying that it was best for our clients and yet she could not tell me why it wasn't disclosed to me Another thing she told me is that the bill didn't get to their accounting department and it did not have the appropriate discount on thereShe didn't know why I got that version I requested that she print out a ledger of all my charges and she said "Belinda will call you back and print that out for you" Belinda called me short after and explained that the bill I got was correct $of the $is deductible and $was for copay Then she explained that's the case because I had the Periodontal maintenance and my insurance only covers 80% She said all the other times the insurance discounted the $ It must've been my insurance that change I explained the whole situation to her but she said the hygienist is responsible for deciding what service to recommend me She then told me that this was coded on my bill to Kaiser insurance for the past four years, which equals to about SEVEN TIMES of Periodontal maintenance She then told me she could take off $and that's all she can do At this point I was frustrated so I told my wife to go pick it up the next day She spoke to Belinda and explains why I was upset but no one there could look her in the eye or to say anything to her Belinda knows my wife personally and my wife usually is the one who call to schedule a teeth cleaning appointment EVERY SIX MONTHS She usually will ask if anything will cost out of pocket And I remember hearing her once at the dentist office that we do not want to do that deep cleaning maintenance (Periodontal maintenance) because it will cost us out of pocket All in all, we will be switching dentist but I wanted to write a letter to you to explain why this office is unethical and might be violating insurance fraud They did not acknowledge it was a misunderstanding or admit that maybe one of them forgot to tell me in the beginning that a Periodontal maintenance was performed on me in the SEVEN TIMES I was there for the past years Even though they said they have notes but I do not trust that since I wasn't disclosed or feel the difference between a regular exam/cleaning versus a Periodontal maintenance If I didn't get that bill or Kaiser insurance didn't decide to "discount me" that $then Kaiser would've pay for Periodontal maintenance whether I got it done or not I sincerely hope you take this matter seriously
My wife and I have been going to this dentist for about 5-years I have never had any problem before this incident The incident started when I received a bill from themOn the bill it has Periodic oral evaluation (general cleaning) for $and another charge for Periodontal maintenance for $ This Periodontal maintenance is not 100% cover by my *** insurance so my out of pocket for this bill is $ I called the office to find out why this was the case and the first person picked up could not answer and she refused to give me her manager's name or when the manager be arriving to the office She said "it's violating privacy law to tell clients when the manager is going to be in the office" I insisted that she would give me a time frame and she said someone will get a call back to me within the hour
I got a call minutes later from a hygienist who knows me and she said to me that the Periodontal maintenance was necessary every three months and for four times after I had my deep cleaning back in July I told her that I understand that's the recommendation to patients but I wasn't aware that was happening for the past four years She did not have anything else to say besides "we've been doing that for you since 2013." That was a direct quote I asked her what's the different between a regular cleaning and a Periodontal maintenance and she said they're kind of feel the same So, I said there's no proof that it was done on me? I didn't feel any different nor anyone told me differently when I came in every six months She then told me someone else will give me a call back
I got a call from a third person name Deanne She then explains to me why I needed the Periodontal maintenance and kept harping on how it's a policy to do it She has all the answer in the world to defend the office and kept saying "we have notes, our hygienist put it in the notes" I was trying to tell her that I wasn't aware that was happening but she was busy giving me all the details on how her office has dental procedure and what needs to be done after a deep cleaning All I wanted was to know WHY WASN'T I AWARE OF THIS at any point since She kept saying that it was best for our clients and yet she could not tell me why it wasn't disclosed to me Another thing she told me is that the bill didn't get to their accounting department and it did not have the appropriate discount on thereShe didn't know why I got that version I requested that she print out a ledger of all my charges and she said "Belinda will call you back and print that out for you"
Belinda called me short after and explained that the bill I got was correct $of the $is deductible and $was for copay Then she explained that's the case because I had the Periodontal maintenance and my insurance only covers 80% She said all the other times the insurance discounted the $ It must've been my insurance that change I explained the whole situation to her but she said the hygienist is responsible for deciding what service to recommend me She then told me that this was coded on my bill to Kaiser insurance for the past four years, which equals to about SEVEN TIMES of Periodontal maintenance She then told me she could take off $and that's all she can do
At this point I was frustrated so I told my wife to go pick it up the next day She spoke to Belinda and explains why I was upset but no one there could look her in the eye or to say anything to her Belinda knows my wife personally and my wife usually is the one who call to schedule a teeth cleaning appointment EVERY SIX MONTHS She usually will ask if anything will cost out of pocket And I remember hearing her once at the dentist office that we do not want to do that deep cleaning maintenance (Periodontal maintenance) because it will cost us out of pocket
All in all, we will be switching dentist but I wanted to write a letter to you to explain why this office is unethical and might be violating insurance fraud They did not acknowledge it was a misunderstanding or admit that maybe one of them forgot to tell me in the beginning that a Periodontal maintenance was performed on me in the SEVEN TIMES I was there for the past years Even though they said they have notes but I do not trust that since I wasn't disclosed or feel the difference between a regular exam/cleaning versus a Periodontal maintenance If I didn't get that bill or Kaiser insurance didn't decide to "discount me" that $then Kaiser would've pay for Periodontal maintenance whether I got it done or not I sincerely hope you take this matter seriously
In support of The Classic Inn, Lancaster PA, is as follows:
The Classic Inn would like to apologise for any hardship that may have caused our valued customer Ms*** ***We, as a service oriented company, are dedicated to improvement and welcome any comments and suggestions from our
customersWe strive to do our best to resolve them.Ms*** mentioned that she fell ill due to the dirty filter from staying in our roomBased on our maintenance room report the filter was functioning well, clean, and upto standards of careMs*** claimed that she had contracted laryngitis that evolved to Mycoplasma pneumonia however, after seeking this information from a local physician, DrDaryanani Critical Care intensivist at the Lancaster Regional hospital along with the support of the CDC (Center of Disease Control), laryngitis is not known to spread through airfilters, but through contact of human dropletsAs per CDC, 'People who are sick with Mpneumoniae infection usually spread the disease by coughing or sneezing while in close contact with others, who then breathe in the bacteria'Here is a link for further information regarding mycoplasma pneumonia from the CDC:http://www.***/***
The room which Ms*** stayed had been rented several times after her stayWe did not receive any similar comments or complaints from these guests and we are happy to say that they were pleased with their stay in the same roomWe at The Classic Inn will not refund Ms***, as her claims are not supported with the above medical factsIf you have further questions and concerns please feel free to contact me byphone or emailRespectfully,
Kepal S*Manager at the Classic Inn
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
COMPLAINT NUMBER: ***
I failed to input this in my DENIAL response back to you and the Classic Motel, Lancaster PA. Can you please add another response to my "NON-ACCEPTANCE" of what the Classic Motel said. PLEASEI just found this on the internet, cut and pasted:
*** ***
Hackettstown, NJ
CUT A ND PASTE FROM FULL BElOW FROM ARTICLE: CHEK ON ARTILE ALSO
***
Aerobiology and Its Role in the Transmission of Infectious www.hindawi.com
Aerobiology plays a fundamental role in the transmission of infectious diseasesAs infectious disease and infection control practitioners continue employing
A complicating factor is the heterogeneous nature of droplet and airborne releases, which generally consist of mixtures of both single and multiple cells, spores, and viruses carried by both respiratory secretions and inert particles (e.g., dust) [17]The origins of droplet or airborne infectious microorganisms are also heterogeneous: infectious particles may be generated from, for example, infectious persons, heating, ventilation, and air conditioning (HVAC) systems, and cooling tower water in hospitals [17]All of these sources can produce airborne infectious particles [17]Furthermore, Aspergillus fumigatus spores are common in dusts during outdoor and indoor construction, in air conditioners, ceiling tile, carpet, and other infectious aerosol carriers generated from dry sources; they may absorb water in the airborne state but still measure in the infectious particle size range [17]Also, droplet and airborne transmission are not mutually exclusiveThat is, independent of origin, particles carrying infectious microorganisms do not exclusively disperse by airborne or droplet transmission, but by both methods simultaneously [11]
I will provide my blood work results dated one month after my stay th ere. t he incubation period is one month. Do you w ant the bloodwork.? DON'T PLAY GAMES WITH ME TO GET MY DOCTOR INVOLVED IN WRITING UP A REPORT FOR YOU: I DOCUMENTED THE EVENTS: YOUR ROOM ON 1/21/16; SICK AS HELL ON 2/
NO ONE KNOWS ME AND MY BODY MORE THAN ME: T HE TIMEFRAME IS QUOTE: "EXACT" AFTER I STAYED AT YOUR ROOM. THE FILTERS MUST HAVW BEEN CONTAMINATED WITH BACTERIA, BECAUSE AS ABOVE, IT STATES THAT IT "CAN" COME FROM HEATING AND AIR CONDITIONING UNITS!!!!! IF I SUBMIT MY BLOODWORK, AND YOU WILL SEE THE DATE AND THE HIGH LEVELS ONE MONTH AFTER I STAYED THERE, WILL YOU STILL REIMBURSE ME FOR MY ONE NIGHT STAY AT YOUR MOTEL? PLEASE, I HAVE EVEN MORE BILLS THAN THIS AMOUNT: I HAD TO LAY OUT MEDICATIONS AND DOCTOR VISIT. BE FAIR.
DO YOU W ANT A COPY OF MY BLOODWORK SAYING I AM HIGH AS HELL IN MYCOPLASMA PNEUMONIA MONTH AFTER, LIKE THE 27-DAYS AFTER MY JANUARYA 21, STAY. WNET ON ANTIBIOTICS ON FEB18TH, GOT THE BLOODWORK ON FEBRUARY 23RD. I HAD THE HORRIBLE RASPY THROAT THE MORNING I WOKE UP FROM USING YOUR HEATING UNITREALLY, NO CAMERA IN THE FRONT O FFICE ?! RE ALLY?
*** ***
In support of The Classic Inn, Lancaster PA, is as follows:
We don't have a camera in Front Desk so we can't get her tape when she arrived and checked-out. We don't know if Ms. [redacted] stayed in the room for the entire time once she checked in. Her claim for a leaked rug in the room is totally false. You can also check our review score online and we haven't received a single complaint about any issues that Ms. [redacted] stated.
We decide to give her refund only if she can provide us with her Doctor's report stating we are solely responsible for her illness.
If you have further questions and concerns please feel free to contact me by phone or email.
Respectfully,
Kepal S[redacted]Manager at the Classic Inn
My wife and I have been going to this dentist for about 5-years I have never had any problem before this incident The incident started when I received a bill from themOn the bill it has Periodic oral evaluation (general cleaning) for $and another charge for Periodontal maintenance for $ This Periodontal maintenance is not 100% cover by my [redacted] insurance so my out of pocket for this bill is $ I called the office to find out why this was the case and the first person picked up could not answer and she refused to give me her manager's name or when the manager be arriving to the office She said "it's violating privacy law to tell clients when the manager is going to be in the office" I insisted that she would give me a time frame and she said someone will get a call back to me within the hour I got a call minutes later from a hygienist who knows me and she said to me that the Periodontal maintenance was necessary every three months and for four times after I had my deep cleaning back in July I told her that I understand that's the recommendation to patients but I wasn't aware that was happening for the past four years She did not have anything else to say besides "we've been doing that for you since 2013." That was a direct quote I asked her what's the different between a regular cleaning and a Periodontal maintenance and she said they're kind of feel the same So, I said there's no proof that it was done on me? I didn't feel any different nor anyone told me differently when I came in every six months She then told me someone else will give me a call back I got a call from a third person name Deanne She then explains to me why I needed the Periodontal maintenance and kept harping on how it's a policy to do it She has all the answer in the world to defend the office and kept saying "we have notes, our hygienist put it in the notes" I was trying to tell her that I wasn't aware that was happening but she was busy giving me all the details on how her office has dental procedure and what needs to be done after a deep cleaning All I wanted was to know WHY WASN'T I AWARE OF THIS at any point since She kept saying that it was best for our clients and yet she could not tell me why it wasn't disclosed to me Another thing she told me is that the bill didn't get to their accounting department and it did not have the appropriate discount on thereShe didn't know why I got that version I requested that she print out a ledger of all my charges and she said "Belinda will call you back and print that out for you" Belinda called me short after and explained that the bill I got was correct $of the $is deductible and $was for copay Then she explained that's the case because I had the Periodontal maintenance and my insurance only covers 80% She said all the other times the insurance discounted the $ It must've been my insurance that change I explained the whole situation to her but she said the hygienist is responsible for deciding what service to recommend me She then told me that this was coded on my bill to Kaiser insurance for the past four years, which equals to about SEVEN TIMES of Periodontal maintenance She then told me she could take off $and that's all she can do At this point I was frustrated so I told my wife to go pick it up the next day She spoke to Belinda and explains why I was upset but no one there could look her in the eye or to say anything to her Belinda knows my wife personally and my wife usually is the one who call to schedule a teeth cleaning appointment EVERY SIX MONTHS She usually will ask if anything will cost out of pocket And I remember hearing her once at the dentist office that we do not want to do that deep cleaning maintenance (Periodontal maintenance) because it will cost us out of pocket All in all, we will be switching dentist but I wanted to write a letter to you to explain why this office is unethical and might be violating insurance fraud They did not acknowledge it was a misunderstanding or admit that maybe one of them forgot to tell me in the beginning that a Periodontal maintenance was performed on me in the SEVEN TIMES I was there for the past years Even though they said they have notes but I do not trust that since I wasn't disclosed or feel the difference between a regular exam/cleaning versus a Periodontal maintenance If I didn't get that bill or Kaiser insurance didn't decide to "discount me" that $then Kaiser would've pay for Periodontal maintenance whether I got it done or not I sincerely hope you take this matter seriously
My wife and I have been going to this dentist for about 5-years I have never had any problem before this incident The incident started when I received a bill from themOn the bill it has Periodic oral evaluation (general cleaning) for $and another charge for Periodontal maintenance for $ This Periodontal maintenance is not 100% cover by my *** insurance so my out of pocket for this bill is $ I called the office to find out why this was the case and the first person picked up could not answer and she refused to give me her manager's name or when the manager be arriving to the office She said "it's violating privacy law to tell clients when the manager is going to be in the office" I insisted that she would give me a time frame and she said someone will get a call back to me within the hour
I got a call minutes later from a hygienist who knows me and she said to me that the Periodontal maintenance was necessary every three months and for four times after I had my deep cleaning back in July I told her that I understand that's the recommendation to patients but I wasn't aware that was happening for the past four years She did not have anything else to say besides "we've been doing that for you since 2013." That was a direct quote I asked her what's the different between a regular cleaning and a Periodontal maintenance and she said they're kind of feel the same So, I said there's no proof that it was done on me? I didn't feel any different nor anyone told me differently when I came in every six months She then told me someone else will give me a call back
I got a call from a third person name Deanne She then explains to me why I needed the Periodontal maintenance and kept harping on how it's a policy to do it She has all the answer in the world to defend the office and kept saying "we have notes, our hygienist put it in the notes" I was trying to tell her that I wasn't aware that was happening but she was busy giving me all the details on how her office has dental procedure and what needs to be done after a deep cleaning All I wanted was to know WHY WASN'T I AWARE OF THIS at any point since She kept saying that it was best for our clients and yet she could not tell me why it wasn't disclosed to me Another thing she told me is that the bill didn't get to their accounting department and it did not have the appropriate discount on thereShe didn't know why I got that version I requested that she print out a ledger of all my charges and she said "Belinda will call you back and print that out for you"
Belinda called me short after and explained that the bill I got was correct $of the $is deductible and $was for copay Then she explained that's the case because I had the Periodontal maintenance and my insurance only covers 80% She said all the other times the insurance discounted the $ It must've been my insurance that change I explained the whole situation to her but she said the hygienist is responsible for deciding what service to recommend me She then told me that this was coded on my bill to Kaiser insurance for the past four years, which equals to about SEVEN TIMES of Periodontal maintenance She then told me she could take off $and that's all she can do
At this point I was frustrated so I told my wife to go pick it up the next day She spoke to Belinda and explains why I was upset but no one there could look her in the eye or to say anything to her Belinda knows my wife personally and my wife usually is the one who call to schedule a teeth cleaning appointment EVERY SIX MONTHS She usually will ask if anything will cost out of pocket And I remember hearing her once at the dentist office that we do not want to do that deep cleaning maintenance (Periodontal maintenance) because it will cost us out of pocket
All in all, we will be switching dentist but I wanted to write a letter to you to explain why this office is unethical and might be violating insurance fraud They did not acknowledge it was a misunderstanding or admit that maybe one of them forgot to tell me in the beginning that a Periodontal maintenance was performed on me in the SEVEN TIMES I was there for the past years Even though they said they have notes but I do not trust that since I wasn't disclosed or feel the difference between a regular exam/cleaning versus a Periodontal maintenance If I didn't get that bill or Kaiser insurance didn't decide to "discount me" that $then Kaiser would've pay for Periodontal maintenance whether I got it done or not I sincerely hope you take this matter seriously
In support of The Classic Inn, Lancaster PA, is as follows:
*Manager at the Classic Inn
The Classic Inn would like to apologise for any hardship that may have caused our valued customer Ms*** ***We, as a service oriented company, are dedicated to improvement and welcome any comments and suggestions from our
customersWe strive to do our best to resolve them.Ms*** mentioned that she fell ill due to the dirty filter from staying in our roomBased on our maintenance room report the filter was functioning well, clean, and upto standards of careMs*** claimed that she had contracted laryngitis that evolved to Mycoplasma pneumonia however, after seeking this information from a local physician, DrDaryanani Critical Care intensivist at the Lancaster Regional hospital along with the support of the CDC (Center of Disease Control), laryngitis is not known to spread through airfilters, but through contact of human dropletsAs per CDC, 'People who are sick with Mpneumoniae infection usually spread the disease by coughing or sneezing while in close contact with others, who then breathe in the bacteria'Here is a link for further information regarding mycoplasma pneumonia from the CDC:http://www.***/***
The room which Ms*** stayed had been rented several times after her stayWe did not receive any similar comments or complaints from these guests and we are happy to say that they were pleased with their stay in the same roomWe at The Classic Inn will not refund Ms***, as her claims are not supported with the above medical factsIf you have further questions and concerns please feel free to contact me byphone or emailRespectfully,
Kepal S
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
COMPLAINT NUMBER: ***
I failed to input this in my DENIAL response back to you and the Classic Motel, Lancaster PA. Can you please add another response to my "NON-ACCEPTANCE" of what the Classic Motel said. PLEASEI just found this on the internet, cut and pasted:
*** ***
Hackettstown, NJ
CUT A ND PASTE FROM FULL BElOW FROM ARTICLE: CHEK ON ARTILE ALSO
***
Aerobiology and Its Role in the Transmission of Infectious www.hindawi.com
Aerobiology plays a fundamental role in the transmission of infectious diseasesAs infectious disease and infection control practitioners continue employing
A complicating factor is the heterogeneous nature of droplet and airborne releases, which generally consist of mixtures of both single and multiple cells, spores, and viruses carried by both respiratory secretions and inert particles (e.g., dust) [17]The origins of droplet or airborne infectious microorganisms are also heterogeneous: infectious particles may be generated from, for example, infectious persons, heating, ventilation, and air conditioning (HVAC) systems, and cooling tower water in hospitals [17]All of these sources can produce airborne infectious particles [17]Furthermore, Aspergillus fumigatus spores are common in dusts during outdoor and indoor construction, in air conditioners, ceiling tile, carpet, and other infectious aerosol carriers generated from dry sources; they may absorb water in the airborne state but still measure in the infectious particle size range [17]Also, droplet and airborne transmission are not mutually exclusiveThat is, independent of origin, particles carrying infectious microorganisms do not exclusively disperse by airborne or droplet transmission, but by both methods simultaneously [11]
I will provide my blood work results dated one month after my stay th ere. t he incubation period is one month. Do you w ant the bloodwork.? DON'T PLAY GAMES WITH ME TO GET MY DOCTOR INVOLVED IN WRITING UP A REPORT FOR YOU: I DOCUMENTED THE EVENTS: YOUR ROOM ON 1/21/16; SICK AS HELL ON 2/
NO ONE KNOWS ME AND MY BODY MORE THAN ME: T HE TIMEFRAME IS QUOTE: "EXACT" AFTER I STAYED AT YOUR ROOM. THE FILTERS MUST HAVW BEEN CONTAMINATED WITH BACTERIA, BECAUSE AS ABOVE, IT STATES THAT IT "CAN" COME FROM HEATING AND AIR CONDITIONING UNITS!!!!! IF I SUBMIT MY BLOODWORK, AND YOU WILL SEE THE DATE AND THE HIGH LEVELS ONE MONTH AFTER I STAYED THERE, WILL YOU STILL REIMBURSE ME FOR MY ONE NIGHT STAY AT YOUR MOTEL? PLEASE, I HAVE EVEN MORE BILLS THAN THIS AMOUNT: I HAD TO LAY OUT MEDICATIONS AND DOCTOR VISIT. BE FAIR.
DO YOU W ANT A COPY OF MY BLOODWORK SAYING I AM HIGH AS HELL IN MYCOPLASMA PNEUMONIA MONTH AFTER, LIKE THE 27-DAYS AFTER MY JANUARYA 21, STAY. WNET ON ANTIBIOTICS ON FEB18TH, GOT THE BLOODWORK ON FEBRUARY 23RD. I HAD THE HORRIBLE RASPY THROAT THE MORNING I WOKE UP FROM USING YOUR HEATING UNITREALLY, NO CAMERA IN THE FRONT O FFICE ?! RE ALLY?
*** ***
In support of The Classic Inn, Lancaster PA, is as follows:
We don't have a camera in Front Desk so we can't get her tape when she arrived and checked-out. We don't know if Ms. [redacted] stayed in the room for the entire time once she checked in. Her claim for a leaked rug in the room is totally false. You can also check our review score online and we haven't received a single complaint about any issues that Ms. [redacted] stated.
We decide to give her refund only if she can provide us with her Doctor's report stating we are solely responsible for her illness.
If you have further questions and concerns please feel free to contact me by phone or email.
Respectfully,
Kepal S[redacted]Manager at the Classic Inn