Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ We appreciate the customer contacting us regarding her concernsThe issues with the customer's carpet are site related and not covered under warrantyFor customer satisfaction and goodwill, we have offered to replace the carpet for the cost of labor in exchange for a signed releaseThe customer has advised that she would like a different style; we have explained that if she chooses an upgraded product, she will have to pay the price differenceThe customer will be selecting a new style on June 25, We appreciate the customer's feedback and look forward to amicably resolving this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) We too appreciate the promptness of the company's responseWe only agree with part of their their statementWe do not agree it is a site issueWe believe the carpet is inferiorTo have the manufacture give an opinion on their own product as to it's quality seems suspect at bestHowever, I have done business with this company in the past and have been satisfiedAs our act of goodwill we agreed to look at other products they have to offer because we know they carry other manufacturer productsTo have the same carpet by the same manufacturer installed is not wise on our part.We too are looking for an amicable resolution Final Business Response / [redacted] (4000, 9, 2015/07/02) */ We have spoken with the customer and confirmed that she is scheduled to select a new product on July 23, We appreciate the customer's feedback and look forward to amicably resolving this matter
Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered a partial discount on the orderThe customer accepted this offerWe appreciate the customer's feedback and look forward to amicably resolving this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am hoping their partial refund will cover the massive electricity bill I am going to receive, and also the interest paid on the charge that cleared PRIOR to any installationI appreciate them making an effort to fix this once I went through the Revdex.comI just know never to use their services ever again and hope others will take this into consideration before booking their services
We have spoken with the customer, and in lieu of further service, we have offered a refund with a signed agreementThe customer accepted this offerWe appreciate the customer's feedback and look forward to amicably resolving this matter
Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and offered to address his concerns with the noiseThe customer has requested that an inspection be done first, and we have scheduled the inspection for June 17, We appreciate the customer's feedback and look forward to amicably resolving this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The floor inspection occurred on June 23, instead of June 17, due to rescheduling by EmpireOn June 23, the Installation Manager inspected the flooring and stated that our flooring would be removed and reinstalled with gluing and would take approx 1/days for redo completionThe Manager stated that he would contact us and confirm probable start date of Thursday, June We have not yet been contacted about whether work will begin tomorrow on June Please do not close this complaint until our case is fully resolved Final Business Response / [redacted] (4000, 9, 2015/07/07) */ We have been in contact with the customer and agreed to glue down the floor in exchange for a signed releaseThe service will be scheduled at the customer's convenience upon the receipt of the signed releaseWe appreciate the customer's feedback and look forward to amicably resolving this matter
The repairs were completed as agreed and we confirmed the customer’s satisfaction by telephone today We appreciate the customer working with us to resolve this amicably
Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ We appreciate the customer contacting us regarding her concernsThe issues with the customer's carpet are site related and not covered under warrantyFor customer satisfaction and goodwill, we have offered to replace the carpet for the cost of labor in exchange for a signed releaseThe customer has advised that she would like a different style; we have explained that if she chooses an upgraded product, she will have to pay the price differenceThe customer will be selecting a new style on June 25, We appreciate the customer's feedback and look forward to amicably resolving this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) We too appreciate the promptness of the company's responseWe only agree with part of their their statementWe do not agree it is a site issueWe believe the carpet is inferiorTo have the manufacture give an opinion on their own product as to it's quality seems suspect at bestHowever, I have done business with this company in the past and have been satisfiedAs our act of goodwill we agreed to look at other products they have to offer because we know they carry other manufacturer productsTo have the same carpet by the same manufacturer installed is not wise on our part.We too are looking for an amicable resolution Final Business Response / [redacted] (4000, 9, 2015/07/02) */ We have spoken with the customer and confirmed that she is scheduled to select a new product on July 23, We appreciate the customer's feedback and look forward to amicably resolving this matter
Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ We appreciate the customer contacting us regarding her concernsWe have spoken with the customer and offered a partial discount on the orderThe customer accepted this offerWe appreciate the customer's feedback and look forward to amicably resolving this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am hoping their partial refund will cover the massive electricity bill I am going to receive, and also the interest paid on the charge that cleared PRIOR to any installationI appreciate them making an effort to fix this once I went through the Revdex.comI just know never to use their services ever again and hope others will take this into consideration before booking their services
We have spoken with the customer, and in lieu of further service, we have offered a refund with a signed agreementThe customer accepted this offerWe appreciate the customer's feedback and look forward to amicably resolving this matter
Initial Business Response / [redacted] (1000, 5, 2015/06/12) */ We appreciate the customer contacting us regarding his concernsWe have spoken with the customer and offered to address his concerns with the noiseThe customer has requested that an inspection be done first, and we have scheduled the inspection for June 17, We appreciate the customer's feedback and look forward to amicably resolving this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The floor inspection occurred on June 23, instead of June 17, due to rescheduling by EmpireOn June 23, the Installation Manager inspected the flooring and stated that our flooring would be removed and reinstalled with gluing and would take approx 1/days for redo completionThe Manager stated that he would contact us and confirm probable start date of Thursday, June We have not yet been contacted about whether work will begin tomorrow on June Please do not close this complaint until our case is fully resolved Final Business Response / [redacted] (4000, 9, 2015/07/07) */ We have been in contact with the customer and agreed to glue down the floor in exchange for a signed releaseThe service will be scheduled at the customer's convenience upon the receipt of the signed releaseWe appreciate the customer's feedback and look forward to amicably resolving this matter
The repairs were completed as agreed and we confirmed the customer’s satisfaction by telephone today We appreciate the customer working with us to resolve this amicably