Classic Printing, Inc.

"still no reply from Auburn
DodgeI ended up going to *** * *** in Yuba City and they were able to fix my truck in less than a couple of hoursI was able to pick it up the same day I dropped it off""I couldn’t just sit around and wait for a response from themMy truck needed to be fixedI think my complaint should remain accessible to warn those about their business malpracticeNo one should be subjected to that kind of inconvenience and suffering.'

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
One month ago I took paperwork to the dealership showing that ** *** *** had been paid in full It seems as if the dealership can't connect what they left and right hands have done or didn't do

"still no reply from Auburn DodgeI ended up going to *** * *** in Yuba City and they were able to fix my truck in less than a couple of hoursI was able to pick it up the same day I dropped it off""I couldn’t just sit around and wait for a response from themMy truck needed to be fixedI think my complaint should remain accessible to warn those about their business malpracticeNo one should be subjected to that kind of inconvenience and suffering.'

Response:[redacted] spoke with [redacted] on 11/11/2016. We were able to place the loan with a different bank, keeping the names on the loan as is with Ms. [redacted] son as the first name on the loan as per the customers request.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Upon investigation of Mr. [redacted]'s complaint we have issued a refund check for $979.98.  This is refund is for the $197 for the Express system,    $300 for the navigation (the information system in this unit isn't compatible with the navigation...

upgrade) and as a goodwill gesture, the $400 for the coolers as Mr. [redacted] has requested.   We have contacted and spoken with Mr. [redacted] to discuss these issues.  We apologize for the length of time that it took to get this situation taken care of and that Mr. [redacted] had to file a complaint.    Refund check will be mailed out on Wednesday to the address that we have on file.  If  Mr. [redacted] has any additional questions please have him contact myself or [redacted] directly.

I am rejecting this response because:As shown in the photo the date I requested cancellation was 9/5/2016.  The prorated check sent to the finance company is short of what it should have been.  The dealership has mishandled this situation from the beginning.  I have been told one excuse after the other.  Initially when I asked how long it would take to receive a check I was told a couple of weeks. Until a few weeks ago when I heard from the original finance company that they received a check and asked what they should do with the funds, which were short of the amount I expected. I then called the dealership to inquire why the funds were short and was told that the refund was coming in two checks. I was also told that the $101 shortage was due to a cancellation fee.

After reviewing Mr. [redacted]’s response, in order to maintain customer satisfaction, we will issue a difference check of $101 for the service contract.    This check will be issued to the lienholder on file, TD Auto Finance unless Mr. [redacted] can provide proof that the loan has been paid off.  The cancellation paperwork that we have and that copy that Mr. [redacted] has do not match.  The paperwork we have on file on file is all dated 11/12/2016.  We processed as per that date.   Had we had the copy that Mr. [redacted] has the contract would have been a full 100% refund so therefore, we will issue the additional refund recheck.  Please feel free to contact me if there are any further questions.   Thanks, [redacted]Business Manager

Mr. [redacted]'s contract cancellation request was received by the office on 11/29/2016 with a signature date of 11/12/2016. Contract was cancelled and refund check was sent to [redacted]to, the lender on our deal. We sent the check to the lender due to the fact that the cancelation was requested as a...

customer request and we weren't provided proof that the original loan with [redacted]to had been satisfied. We are bound by our dealer agreements with the lending institutions to refund any requested cancelations that were funded as part of the original deal to the lender unless we have proof that the loan has been paid. The documentation signed by Mr. [redacted] only stated that he was requesting the contract be cancelled, there was no notations regarding the loans being satisfied. The check we sent to [redacted]to (#[redacted] $1899.00 a prorated refund 96.20%) cleared our bank on 12/20/2016. Mr. [redacted] would have to contact [redacted]to to find out how they applied the cancellation to his loan. At the time we received the cancellation request the oil change contract that he purchased was no longer eligible for cancellation. In order to foster goodwill with Mr. [redacted], we will directly refund him the oil change contract as a goodwill gesture, however, we are unable to cancel this specific contract. In order for me to refund Mr. [redacted] the $300, I need proof that the [redacted]to loan has been paid off. We can accept a letter from **, or a copy of a current registration/title showing a different lien holder. If not then this refund will have to go to [redacted]to. We will wait for the response from Mr. [redacted] to process this refund.

Customer came in and we fixed everything at no cost to him, not even charging the deductible. We believe that the customer is satisfied.