Classic Printing

I am rejecting this response because:As shown in the photo the date I requested cancellation was 9/5/ The prorated check sent to the finance company is short of what it should have been The dealership has mishandled this situation from the beginning I have been told one excuse after the other Initially when I asked how long it would take to receive a check I was told a couple of weeksUntil a few weeks ago when I heard from the original finance company that they received a check and asked what they should do with the funds, which were short of the amount I expectedI then called the dealership to inquire why the funds were short and was told that the refund was coming in two checksI was also told that the $shortage was due to a cancellation fee

Response: [redacted] spoke with [redacted] on 11/11/We were able to place the loan with a different bank, keeping the names on the loan as is with Ms [redacted] son as the first name on the loan as per the customers request

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Upon investigation of Mr [redacted] 's complaint we have issued a refund check for $ This is refund is for the $for the Express system, $for the navigation (the information system in this unit isn't compatible with the navigation upgrade) and as a goodwill gesture, the $for the coolers as Mr [redacted] has requested We have contacted and spoken with Mr [redacted] to discuss these issues We apologize for the length of time that it took to get this situation taken care of and that Mr [redacted] had to file a complaint Refund check will be mailed out on Wednesday to the address that we have on file If Mr [redacted] has any additional questions please have him contact myself or [redacted] directly