Classic Sofa Ltd

I am in receipt of your letter dated in regards to ID [redacted] , which is the case opened by a [redacted] [redacted] has intentionally thwarted our attempts to deliver her completed project and has instigated problems throughout the order to intentionally get a reduced priceFor two weeks starting on April *, – April ***, my colleague Jeff S [redacted] worked with her to confirm her sizing, style and fabric choice for her custom projectThey settled on a StThomas Sofa with a matching ottoman that connects to the sofa, therefore having the look of a sectionalJeff S [redacted] clearly communicated to [redacted] that our manufacturing time is 4-weeks after the fabric arrivedThere was a back order on her choice of Zenith fabric and the fabric arrived in mid-June so the delivery date was slated for late JulyHowever, also in June my factory foreman of over years passed away that caused the need to restructure the factory, thus causing about a three week delayWe called [redacted] to inform her of the delay and she did not return our callsIn mid - July, we received the first communication from her assistant Jac and when he was informed of the death of our team member responded, “So there was a death in the factory, sorry not my problem.” I spoke to Jac on several occasions and he proved to be the most argumentative and insensitive person I have ever spoken withHis end goal was to attain a discount for his boss, [redacted] I started with a $discount for the inconvenienceThen moved to a $discount and finally all the way up to $discount in order to make amendsAfter the offer of a $discount was received, [redacted] agreed to take delivery of her piece on the first week of AugustFrom the beginning of the order, [redacted] was informed that we are check, cash or wire transfer onlyA week prior to delivery, her assistant Jac, began argumentatively questioning why we don’t take credit card and informing us that was the only method of payment that was acceptable for [redacted] We again reiterated that we do not accept credit cards as a form of paymentAt this juncture, [redacted] took a different approach and began saying that the design was not the same as Jeff S [redacted] originally proposedUpon investigation, there were never any style changes that occurred from the original consultation on April *** to the placement of deposit on April ***!! The only changes that Jeff S [redacted] made was on the dimensioning and redesigning the original sectional plans to a more cost effective option on the sofa with matching ottomanThe StThomas style with a tapered arm that is 5’’ at the top tapering to 7’’ at the bottom with a three back cushions and a bench seat was always the agreed upon styleWhen we asked [redacted] to provide some sort of documentation that the style was not what MrS [redacted] originally proposed, she could not provide any sketches or statements stating the style was differentOn a side note, [redacted] had a falling out with one of MrS***’s friends and we have suspicion that her incessant desire to bad mouth our company and not take delivery of a custom piece of furniture, even after the $discount was applied is to get back at a personal disagreementI believe she has breached the code of ethics for any business transaction by allowing her personal disagreements to take president over proper morals and honestyWe designed her piece exactly to the agreed specifications, gave her an excessive discount, yet [redacted] is still not satiated [redacted] ’s sofa and ottoman are complete and ready for delivery upon payment of her balance of $Please see the attached documentation of our Terms & Conditions and invoice that denotes all of the applied discounts to her order .All the best,Blake HA***President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They lied to youThey NEVER offered to take back the sofa prior to last weekThey only offered to fix the cushions and each time they took the cushions they returned them in worse conditionI have pictures to verify this and in fact I can send you the email from Black acknowledging that the sofa is in bad conditionThe problem did not start months after I received the sofaI complained (and I have both voice mails and emails confirming this) upon receipt of the pieceIt arrived with the fabric going in the wrong direction on one of the large back cushions and Blake's partner, saw it and actually took that back cushion with them to redo itI complained upon the arrival of the sofa that the seat cushions were all lumpy and they said it will straighten out over timeOnly after my lawyer had several exchanges with them and, in fact, cam to my apt ,saw the sofa and commented that it reminded him of when he went to Sims to buy a suit which was poorly made but affordable), did they say that they would take back the whole sofa and fix it( this after more than a over a year past from the arrival of the sofa and after numerous times in which I allowed them to cure the problem)I have spent time, energy, suffered back pain from the poorly crafted cushions and had to pay attorney's fees simply to get to the point where they are now going to take it back to do this the right wayIt is disgracefulI am willing to put this on hold pending their last chance to cure, assuming they return the sofa on the date specific to which all parties have agreed and which is time of the essence If you need verification of any of the above, I can provide you with whatever documentation you wish and have it delivered to your offices.Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

This matter has been forwarded to our legal department for collectionThis client is an absolute scam artist that is fabricating the truthThey also have refused payment the Home Polish designer for a large amountAll "seven points" were addressed and we have offered to remedy all of their issues multiple times via emailHowever, they would rather not pay their bill and rant to the Revdex.com than conclude this transaction professionallyThis entire matter stems from the fact that the client will not pay for goods and services rendered and their "seven points" circle around decorative drapes that we did free of chargeThe Roman s [redacted] were installed perfectly and they have paid less than 50% of their balance

I am in receipt of your letter dated in regards to ID [redacted] , which is the case opened by a [redacted] of [redacted] *** [redacted] purchased a custom sectional from our company on April, [redacted] She informed us that she has back problems and therefore needs a high back sectional to give support to her back and neckWe designed a sectional that fit her needs for functionality and also included eight contrasting throw pillows to enhance the style of her pieceUnfortunately, a few months after delivery the fabric used on the cushions began to stretch, thus making the cushions appear lumpyWe offered to take her sectional back to the factory in order to resize the cushions and trim the fabric where necessary to combat the stretchingHowever, [redacted] would not allow us to take the sectional out of her home and instead insisted that we just take the cushions and do the tailoring without having the entire sectionalWe advised her this is next to impossible but we would do out best to adjust the cushioning accordinglyAfter two attempts to make the changes, fist not enough, then too much [redacted] contacted the Revdex.com and had her attorney contact usHer attorney understood that we could not make proper adjustments without having the entire sectional at the factoryHe effectuated this point to her and on August ***, I received correspondence that she has finally agreed to allow us to take the sectional out and fix all of her issuesWe have agreed to pick up the sectional on Oct [redacted] and return the piece on Oct [redacted] completely redone and all of her issues addressedI am more than confident that now she is allowing us to take the entire sectional to the factory her issues will be remedied and [redacted] will love the finished productAll the best,Blake A***President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Classic Sofa is fabricating the truth and scamming to get paid while having delivered a faulty product and behaved in such a threatening, aggressive manner that they needed to be escorted out of our building by security people.Classic Sofa is mistaken when stating that it took two weeks to receive his first payment We mistakenly forgot to transfer money to the proper account for a $check and upon notification of our error we immediately made a paypal payment on April **It did not take two weeksClassic Sofa never recommended or advised that a valance would be appropriateWe are not designersHe ask is we wanted a valancePeriodHe made no recommendationsFurther there is a designer involved and she did not make any recommendation eitherIt should go without saying that if an expert is hired they must explain their recommendations and the pros and cons of the various options availableNone of this was doneHis statement are just not trueHad Classic Sofa or home Polish behaved professionally they would have described design optionsWe have since brought in other experts who have enumerated clear problems with these curtainsClassic Sofa refuses to address these items that are wrongInitially he blamed the designer and stated that he was simply the manufacturer.Unfortunately, given the extremely aggressive and abusive behavior displayed by Classic Sofa, he or anyone employed by this company can never be allowed in our apartment.Finally, Classic Sofa kept the balance of our fabric without even informing us that there was leftover fabricWe only found out in the context of a discussion about a potential valanceThis is our property paid for and should have been returned when the job was completeThe fact that he kept this fabric without permission or even disclosure is yet another bit of evidence that he is behaving improperlyIn conclusion, he tried to intimidate us and deliver a substandard productThis outsta [redacted] balance needs to be used to repair the damaged and substandard productHe also needs to return our fabric which I have an invoice for (cost of fabric approx$3,000).In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I am in receipt of your letter dated 8/**/16 in regards to ID [redacted], which is the case opened by a [redacted] of [redacted]. [redacted] purchased a custom sectional from our company on April, [redacted] 2015. She informed us that she has back problems and therefore...

needs a high back sectional to give support to her back and neck. We designed a sectional that fit her needs for functionality and also included eight contrasting throw pillows to enhance the style of her piece. Unfortunately, a few months after delivery the fabric used on the cushions began to stretch, thus making the cushions appear lumpy. We offered to take her sectional back to the factory in order to resize the cushions and trim the fabric where necessary to combat the stretching. However, [redacted] would not allow us to take the sectional out of her home and instead insisted that we just take the cushions and do the tailoring without having the entire sectional. We advised her this is next to impossible but we would do out best to adjust the cushioning accordingly. After two attempts to make the changes, fist not enough, then too much [redacted] contacted the Revdex.com and had her attorney contact us. Her attorney understood that we could not make proper adjustments without having the entire sectional at the factory. He effectuated this point to her and on August [redacted], 2016 I received correspondence that she has finally agreed to allow us to take the sectional out and fix all of her issues. We have agreed to pick up the sectional on Oct. [redacted] and return the piece on Oct. [redacted] completely redone and all of her issues addressed. I am more than confident that now she is allowing us to take the entire sectional to the factory her issues will be remedied and [redacted] will love the finished product. All the best,Blake A[redacted]President

This client's statement is a complete fabrication of the truth. The client contracted us through their Home Polish decorator. The client's first deposit check for $1300 bounced and we had to wait two weeks until they processed a transfer via PayPal to cover the bounced check. We were contracted to...

make Roman S[redacted] without a valence. At the time of purchase, we recommended that a valence was necessary to hide the hardware of the roman s[redacted]. However, the client insisted they did not want a valance because they said it was too traditional. Their previous roman s[redacted] had a valance so after our tech team installed the new set of roman s[redacted] the client stated that they could see the hardware, which was exactly what we warned the client at the onset of the order! We have stated numerous times via email that we will happily install a valance if they pay the balance. However, this client is NOT paying for goods and services rendered.In regards to the decorative drapes that the client stated need to "kiss the floor". These were done complimentary and we only requested that the client pay the balance due on the order of $1800 and we would hem the drapes accordingly. This individual has intentionally scammed my company out of the balance due for installed Roman S[redacted]. They consistently promised that the balance would be paid but have never remitted payment. This account will be forwarded to collections and our legal team will file the necessary paperwork on this scam if the balance is not paid by June [redacted].

I am in receipt of your letter dated 8/**/16 in regards to ID [redacted], which is the case opened by a [redacted] has intentionally thwarted our attempts to deliver her completed project and has instigated problems...

throughout the order to intentionally get a reduced price. For two weeks starting on April *, 2016 – April [redacted], my colleague Jeff S[redacted] worked with her to confirm her sizing, style and fabric choice for her custom project. They settled on a St. Thomas Sofa with a matching ottoman that connects to the sofa, therefore having the look of a sectional. Jeff S[redacted] clearly communicated to [redacted] that our manufacturing time is 4-5 weeks after the fabric arrived. There was a back order on her choice of Zenith fabric and the fabric arrived in mid-June so the delivery date was slated for late July. However, also in June my factory foreman of over 30 years passed away that caused the need to restructure the factory, thus causing about a three week delay. We called [redacted] to inform her of the delay and she did not return our calls. In mid - July, we received the first communication from her assistant Jac and when he was informed of the death of our team member responded, “So there was a death in the factory, sorry not my problem.” I spoke to Jac on several occasions and he proved to be the most argumentative and insensitive person I have ever spoken with. His end goal was to attain a discount for his boss, [redacted]. I started with a $1000 discount for the inconvenience. Then moved to a $1500 discount and finally all the way up to $2500 discount in order to make amends. After the offer of a $2500 discount was received, [redacted] agreed to take delivery of her piece on the first week of August. From the beginning of the order, [redacted] was informed that we are check, cash or wire transfer only. A week prior to delivery, her assistant Jac, began argumentatively questioning why we don’t take credit card and informing us that was the only method of payment that was acceptable for [redacted]. We again reiterated that we do not accept credit cards as a form of payment. At this juncture, [redacted] took a different approach and began saying that the design was not the same as Jeff S[redacted] originally proposed. Upon investigation, there were never any style changes that occurred from the original consultation on April [redacted] to the placement of deposit on April [redacted]!! The only changes that Jeff S[redacted] made was on the dimensioning and redesigning the original sectional plans to a more cost effective option on the sofa with matching ottoman. The St. Thomas style with a tapered arm that is 5’’ at the top tapering to 7’’ at the bottom with a three back cushions and a bench seat was always the agreed upon style. When we asked [redacted] to provide some sort of documentation that the style was not what Mr. S[redacted] originally proposed, she could not provide any sketches or statements stating the style was different. On a side note, [redacted] had a falling out with one of Mr. S[redacted]’s friends and we have suspicion that her incessant desire to bad mouth our company and not take delivery of a custom piece of furniture, even after the $2500 discount was applied is to get back at a personal disagreement. I believe she has breached the code of ethics for any business transaction by allowing her personal disagreements to take president over proper morals and honesty. We designed her piece exactly to the agreed specifications, gave her an excessive discount, yet [redacted] is still not satiated. [redacted]’s sofa and ottoman are complete and ready for delivery upon payment of her balance of $3040.75. Please see the attached documentation of our Terms & Conditions and invoice that denotes all of the applied discounts to her order .All the best,Blake H. A[redacted]President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They lied to you. They NEVER offered to take back the sofa prior to last week. They only offered to fix the cushions and each time they took the cushions they returned them in worse condition. I have 50 pictures to verify this and in fact I can send you the email from Black acknowledging that the sofa is in bad condition. The problem did not start months after I received the sofa. I complained (and I have both voice mails and emails confirming this) upon receipt of the piece. It arrived with the fabric going in the wrong direction on one of the large back cushions and Blake's partner, saw it and actually took that back cushion with them to redo it. I complained upon the arrival of the sofa that the seat cushions were all lumpy and they said it will straighten out over time. Only after my lawyer had several exchanges with them and, in fact,  cam to my apt ,saw the sofa and commented that it reminded him of when he went to Sims to buy a suit which was poorly made but affordable), did they say that they would take back the whole sofa and fix it. ( this after more than a over a year past from the arrival of the sofa and after numerous times in which I allowed them to cure the problem). I have spent time, energy, suffered back pain from the poorly crafted cushions and had to pay attorney's fees simply to get to the point where they are now going to take it back to do this the right way. It is disgraceful. I am willing to put this on hold pending their last chance to cure, assuming they return the sofa on the date specific to which all parties have agreed and which is time of the essence.  If you need verification of any of the above, I can provide you with whatever documentation you wish and have it delivered to your offices.Thank you,[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business is saying the same thing and it's going back and forth.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This matter has been forwarded to our legal department for collection. This client is an absolute scam artist that is fabricating the truth. They also have refused payment the Home Polish designer for a large amount. All "seven points" were addressed and we have offered to remedy all of their issues multiple times via email. However, they would rather not pay their bill and rant to the Revdex.com than conclude this transaction professionally. This entire matter stems from the fact that the client will not pay for goods and services rendered and their "seven points" circle around decorative drapes that we did free of charge. The Roman s[redacted] were installed perfectly and they have paid less than 50% of their balance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Classic Sofa is fabricating the truth and scamming to get paid while having delivered a faulty product and behaved in such a threatening, aggressive manner that they needed to be escorted out of our building by 5 security people.Classic Sofa is mistaken when stating that it took two weeks to receive his first payment.  We mistakenly forgot to transfer money to the proper account for a $1300 check and upon notification of our error we immediately made a paypal payment on April **. It did not take two weeks. Classic Sofa never recommended or advised that a valance would be appropriate. We are not designers. He ask is we wanted a valance. Period. He made no recommendations. Further there is a designer involved and she did not make any recommendation either. It should go without saying that if an expert is hired they must explain their recommendations and the pros and cons of the various options available. None of this was done. His statement are just not true. Had Classic Sofa or home Polish behaved professionally they would have described design options. We have since brought in other experts who have enumerated 7 clear problems with these curtains. Classic Sofa refuses to address these items that are wrong. Initially he blamed the designer and stated that he was simply the manufacturer.Unfortunately, given the extremely aggressive and abusive behavior displayed by Classic Sofa, he or anyone employed by this company can never be allowed in our apartment.Finally, Classic Sofa kept the balance of our fabric without even informing us that there was leftover fabric. We only found out in the context of a discussion about a potential valance. This is our property paid for and should have been returned when the job was complete. The fact that he kept this fabric without permission or even disclosure is yet another bit of evidence that he is behaving improperly. In conclusion, he tried to intimidate us and deliver a substandard product. This outsta[redacted] balance needs to be used to repair the damaged and substandard product. He also needs to return our fabric which I have an invoice for (cost of fabric approx. $3,000).In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: In early August 2015, my husband and I visited Classic Sofa at its new Manhattan store on Charles Street, and, after speaking with Jeff Stone there, decided to purchase a sofa and chair for our new apartment in Manhattan. We did not sign a contract of any kind, but when we got back to Arizona (where we live part of the year), we arranged on August * with [redacted] Online Bill Pay to mail a check for $7,500, with arrival scheduled for August **, to Classic Sofa as a good-faith deposit, pending decisions on fabric. The day after we ordered the bank check, August **, we decided that, in addition to seeing more fabrics before finalizing the order, we needed to make some changes to the frame style, and thus decided to wait to make a final decision until we could get back to the store and look at fabrics and the floor samples there. Accordingly, that same day, August **, my husband sent an email to Blake Anding of Classic Sofa, told him the check was coming, and stated "Upon receipt, please hold our check and do not deposit it until we have signed off on the fabric choice and reviewed and discussed the changes ..." (we did not stop payment on the check, as we fully intended to go through with the project when we were ready). Blake wrote back to my husband the next day, August **, saying, "No problem" -- he would not deposit the check. However, when our bank statement arrived several weeks later, we discovered that the check had indeed been cashed. On September **, I emailed Blake to say, "It seems our check has been cashed despite our request to hold off and your (affirmative) response ... We would like to have the money refunded." At first, Blake professed to be surprised, emailing back on October *, "I will speak to the accountant first thing on Monday and get to the bottom of it." But he never did call us or email us back with any answers, and in subsequent weeks we have received no explanation, no answers, and nothing from Blake Anding but obfuscation and statements about "discussing it when (you) return to New York." Now he does not return my phone calls, and still will not return our money. Again, we have been trying for weeks to get him to do so. We are extremely frustrated and beyond perplexed by this dishonorable conduct and this holding of our money hostage, and we just want it back. We have the email string corroborating all of this.Desired Settlement: Return of our deposit in full -- $7,500