Classic Southeast Texas

Revdex.com:I had a lengthy discussion with Mr [redacted] ***, Body Shop Manager concerning my issue/concern, after hearing the details of what happened from Mr*** I am truly glad that I had this conversation with the Body Shop Manager and I can appreciate the input he gave meMy apology to anyone that I may have offendedMy hat is off to Mr [redacted] and Classic Chevrolet I surely do not want a negative impact on Classic of Southeast TexasI've done business with them in the past and would not hesitate to do business, if necessary in the future! I would again like to thank Mr***, the Body Shop Manager for his valuable and detailed input in this matter! Again, Thanks! [redacted] ***

We make every effort to repair every vehicle in the best possible time We cannot be responsible for delays in supplemental claims for unseen damages and delays for insurance approvals We repair the vehicle at the agreed rate set by his insurance companyThe deductible is assigned by his insurance company and he is responsible for it We did not wreck or damage his car therefore we cannot be responsible for anything but repairing as requested.With that said the Body Shop Manager [redacted] has gone above an beyond to assist Mr [redacted] with his auto issuesHe either paid for or was able to get credited all rental chargesHe paid the deductible for Mr***Mr [redacted] also absorbed $in other charges to assist Mr***.At this time it is our understanding that Mr [redacted] is completely satisfied with the resolution by Mr [redacted] and the Classic Body Shop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11839654, and find that this resolution is satisfactory to me Sincerely, *** [redacted] s

Complaint: I am rejecting this response because:, I am unclear on the date Classic received the damaged door...Classic received a second door on March 12,and could not start the repair until March 13,I am not understanding the first response from Classic stating that my car would be ready on April 3,now I'm being told it will not be ready on that date!!! I am still not understanding the allowed time to repair my car...did it start on March 24,or did it start on when the replacement door arrive? Classic Chevrolet is giving me unacceptable excuses!! ALL I WANT IS MY CAR AS SOON AS POSSIBLE!!! I'll just take the lost for a rental, car!!! Sincerely, [redacted] ***

Mr***' complaint has been investigatedThere were two issuesOne was that the vehicle had been involved in an accident and repairedThere was concern that the accident caused the malfunctionThe second issue was that the rider for the upfit was not checked on the insurance policyOur Finance and Insurance Director contacted the Warranty company AUL and has both issues resolvedThe current claim has been authorizedMr [redacted] can go forward with the coverage as describedWe apologize for any confusion or inconvenience

Complaint:
I am rejecting this response because: Classic Chevrolet's response is not accurate...first of all my vehicle was deliver on Feb9th according to *** *** *** *** * ***, Inc.. Seems to me that they have an internal problem if it took days to get a replacement door from HoustonMy car should have been repaired on March 13,2015...today is March 31, it is not the fault of my insurance company that the repair went pass the days allowedI think that Classic Chevrolet should waived my deductible, if not all at least part of the deductibleA person at Classic was supposed to update me on the repair of my car on Friday March 27,2015,but, I was never contacted.This is very poor customer service! I would hope that we could reach an amicable resolution
Sincerely,
*** ***

Mr*** *** vehicle came into Classic on 2/11/2015, days
after the indicated date of loss 2/8/2015. The adjuster for Allstate did
not come out to look at the car until 2/24/@ 3:pm in the
afternoon. The adjuster wrote the estimate utilizing used parts, and one
of the
used parts did not arrive from LKQ Inc., out of Houston, until
3/2/2015. This door, that arrived on 3/2/2015, was damaged so badly that
it could not be used and a second door had to be acquired and it arrived on
3/12/2015. The Allstate adjuster wrote the repair as being a day
repair as indicated on the estimate. Due to the time of day that the door
came in the repair was started on 3/13/2015, so we are only on the 11th
day of repair. The vehicle will be repaired by 4/3/2015, which is a total
of days, day less than written by Allstate adjuster.Mr*** would need to apply for an extension of his rental benefit as the Insurance Providor delayed the process of the repair

Our goal is always for complete customer satisfaction and We apologize for any inconvenience.First, I will address the issue of the Power of AttorneyI do not know the policy regarding Power of Attorney registrations for any other county offices in Texas, however it is the policy of the
Office in Jefferson County Texas to require the original to accompany the title applicationOnce the registration has been completed they return the original to be returned to the customerMr*** *** the Finance and Insurance Director has returned the original POA via receipt verified mail to Mr***.Second, there was an error in transmission of the correct document to USAAOnce the error was verified we immediately sent the correct document to USAAThe deal was completed and funded by USAA within hours.Our records show that all has been completed

In response to Ms*** compliant I have attached documents and will address each complaint separatelyThe issue of the pricingIt is our policy at Classic for every customer to understand fully the details of their purchase and for that reason the customer must sign and acknowledge two
separate buyer's orders, one at the point of sale and a separate one at the final signing in the business officeIn the case of Ms*** you will see three buyer's order attached because due to lender guidelines we had to reduce the price from which Ms*** originally agreed toYou will see in the first buyer's order Ms*** signed and agreed to purchase a price of after trade in, taxes and adding payoff of the tradeAfter the lender gave us a conditional approval for financing we reduced the price to total after trade in, taxes and adding payoff of her tradeMs*** references in her complaint and I would assume that this is the is the that she references which is exactly her total priceThere is a third buyers order that was completed at final signing which is the plus the addition of in aftermarket purchases plus the sales tax on those items.We are very focused on complete disclosure and Ms*** signed and approved three documents relating to the sale of the vehicle with the final being less than her originally agreed on priceI am confident that there was absolutely no wrong doing by any Classic employee and all documents were presented for a complete disclosureAny invoice that was changed was for a lesser amount than her originally agreed upon purchase priceMs*** made a complaint of a vibration in the vehicleIt was determined that there was a tire issue and two tires were replaced on the vehicle ( see attachment )That resolved the vibration issue on the carAlignment issues do not cause vibrations and there was no complaint of a pull or anything so the alignment was not checkedIt appears that there has been approximately miles placed on the vehicle since purchase and from Ms*** statement they are bald on the insideWithstanding our horrible road conditions I do find myself to be sympathetic to Ms*** issues with her tires and will be happy to extend a good will gesture and reimburse Ms*** for her expenses related to tire purchase and alignment.*** ***General Sales Manager

Mr*** is correct in his statement that there was a commitment to correct and repair the minor cosmetic issues as well as the fact that there was a back log of repairs in the body shopWe make every effort to place every customer at the top of the list and try to prioritize each one.The
variables include but are not limited to drive ability, time received, etcWe processed the paint repair with the fastest process possibleWe also try to use the best possible vendor for all trim and the one that we use for trim repair was on vacation when the paint repair was complete.It is my understanding that all the repairs that were committed to Mr*** have been completed and that he is completely satisfiedWe apologize for any delays but our goal was to provide the best possible repair for the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12029205, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Forgiving the difference of the received date of the 9th or the 11th, the clock could not start on anything until Mr***' Insurance Company sent their adjustor on 2/24/Also I would indentify again that THEIR adjustor chose to use Used Parts for the repair and their insurance company are the ones who locate the used partsAgain I would like to identify that the first used door that we received condition was not usable and the insurance company had to locate another door which we did not receive until 3/12/The repair allowed for working days to repairWe started on 3/13/and are on schedule to meet the designated time which is 4/4/2015. Also per Mr***' conversation with *** *** the Body Shop Manager this does not allow for any supplemental claims or repairs that may take more time to be approved by his insurance companyAlso any deductibles are strictly between the insured and his company and are the not the responsibility of the repar facility

After reviewing the Ms***' complaint, Mr*** ***, the Fixed Operations Manager, contacted and met with Ms*** and identified her issuesMs*** has been placed in a courtesy transportation vehicle while we work on getting her issues resolved

Revdex.com:I had a lengthy discussion with Mr. [redacted], Body Shop Manager concerning my issue/concern, after hearing the details of what happened from Mr. [redacted].  I am truly glad that I had this conversation with the Body Shop Manager and I can appreciate the input he gave me. My apology to anyone that I may have offended. My hat is off to Mr. [redacted] and Classic Chevrolet.  I surely do not want a negative impact on Classic of Southeast Texas. I've done business with them in the past and would not hesitate to do business, if necessary in the future! I would again like to thank Mr. [redacted], the Body Shop Manager for his valuable and detailed input in this matter!   Again, Thanks!    [redacted]

Mr. [redacted]' complaint has been investigated. There were two issues. One was that the vehicle had been involved in an accident and repaired. There was concern that the accident caused the malfunction. The second issue was that the rider for the upfit was not checked on the insurance policy. Our...

Finance and Insurance Director contacted the Warranty company AUL and has both issues resolved. The current claim has been authorized. Mr. [redacted] can go forward with the coverage as described. We apologize for any confusion or inconvenience.

Complaint: 10550549
I am rejecting this response because:, I am unclear on the date Classic received the  damaged door...Classic received a second door on March 12,2015 and could not start the repair until March 13,2015. I am not understanding the first response from Classic stating that my car would be ready on April 3,2015 now I'm being told it will not be ready on that date!!! I am still not understanding the allowed time to repair my car...did it start on March 24,25 or did it start on when the replacement door arrive? Classic Chevrolet is giving me unacceptable excuses!! ALL I WANT IS MY CAR AS SOON AS POSSIBLE!!!
I'll just take the lost for a rental, car!!!
Sincerely,
[redacted]

1.       We make every effort to repair every vehicle in the best possible time2.       We cannot be responsible for delays in supplemental claims for unseen damages and delays for insurance approvals3.      ...

We repair the vehicle at the agreed rate set by his insurance company. The deductible is assigned by his insurance company and he is responsible for it.4.       We did not wreck or damage his car therefore we cannot be responsible for anything but repairing as requested.With that said the Body Shop Manager [redacted] has gone above an beyond  to assist Mr. [redacted] with his auto issues.1. He either paid for or was able to get credited all rental charges.2. He paid the deductible for Mr. [redacted].3. Mr. [redacted] also absorbed $267.00 in other charges to assist Mr. [redacted].At this time it is our understanding that Mr. [redacted] is completely satisfied with the resolution by Mr. [redacted] and the Classic Body Shop.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11839654, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]s

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11120127, and find that this resolution is satisfactory to me, although it should not have taken 3 calls from my husband in Afghanistan to get everything straight. I am very disappointed that it had to come to that and as far as the USAA paperwork, it would have NOT been corrected in time had I not called to correct it myself and have USAA call the dealership.  
Sincerely,
[redacted]

Complaint: 11999459
I am rejecting this response because: I do not believe Classis Chevrolet acted in our behalf. Please see attached letter. Thank You
Sincerely,
[redacted]