Classic Stoneworks, LLC

Guest made reservation through a third party, [redacted] We contacted [redacted] and they shared that the rez was made through one of their affiliates [redacted] .*** Date of their stay was to be arrival 6/but they did not showThe guest has spoken with [redacted] or their affiliate asking for her refund but was denied We show that the 2nd person listed on the reservation, [redacted] ***, called us only once on Sat7/and left a message Our guest service person return the call today, 7/13, and told the guest that the reservation was made with [redacted] and they would need to contact them regarding a refund request Our contract with [redacted] indicates we must refer the guest to [redacted] and not their affiliate [redacted] .***

Our response does not change. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted the company that I purchased the stay through, they are telling me that they will work with the business to get this resolvedThe resort only contacted the Revdex.com with their responseI have noted all the times I requested contact through the resort operator and my spouse *** and myself both attempted calls with no response or messages to any of the numbers provided to themI would have gone on the vacation, but my uncle was in a bad car accident and had to leave to new mexico the day of June 19thThat is why I did not cancel the reservation according to policy, I believe that I should not be penalized for having a terrible incident occurI just want to be refunded the amount I paid
Regards,
*** ***

Guest made reservation through a third party, ***. We contacted *** and they shared that the rez was made through one of their affiliates ***.***. Date of their stay was to be arrival 6/but they did not showThe guest has spoken with *** or their affiliate
asking for her refund but was denied. We show that the 2nd person listed on the reservation, *** ***, called us only once on Sat7/and left a message. Our guest service person return the call today, 7/13, and told the guest that the reservation was made with *** and they would need to contact them regarding a refund request. Our contract with *** indicates we must refer the guest to *** and not their affiliate ***.***