Classic Toyota

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The manufacturer recommendations of "lifetime transmission fluid" not requiring monitoring/flushing with the exception of towing vehicles (which I have never used my vehicle for this purpose) are questionable and really set up customers to experience mechanical failure with major repairs (and associated costs) required if intending to keep/use vehicles for a "long time" (over 100,miles)It is a shame this is the corporate edict and the dealership doesn't have enough sense to protect their customers from this trapI have severed my relationship with Classic Toyota to prevent the possibility of additional mistreatment and risk of danger/injury, and refuse the offer of free service or reimbursement for my overpayment and lack of services receivedI continue to be concerned for their ongoing customer base
Regards,
Sharon ***

In regards to the transmission fluid's "lifetime formula", the manufacturer's recommended maintenance guide for the 2009 Toyota Rav4 (which we have a copy on hand and will gladly give) states that the tranmission fluid only needs replaced if the vehicle is being used primarily as a towing vehicle. This is stated from the manufacture (Toyota) not Classic.  We will continue to monitor our pricing with other Toyota dealerships in the area.  We regret that you are unhappy with your experience at Classic but our primary focus is on customer service and satisfaction.  Unfortunately, we apolgize that you did not receive excellent service by us not replacing your air filter.  If you would like we will refund your money for your inconvenience.  Again I sincerely appolgize, David [redacted]General Manager

we sent the customer a second remote and sent them a check for the cost of the windshield. talked to customer and the were satisfied.

To whom it may concer,I've called Mr. [redacted] and left messages on many occasions and asked if he has receieved the check for $255.00 from us. Apologized that it did not get there by Friday as I had hoped. But I believe that its there and I'll continue calling until I hear from him to verify that he recieved it. Mr. [redacted] is also in possesion of the second keys that we have sent, which he has confirmed. Again I apologize for the check not arriving at the time I have hoped for, I hope that now the customer is satisfied and I would like to let him know that I appreciate his bussiness. If he has any questions or concerns he may call me at any time. Thank you, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]1)  When my drive shaft was replaced with a brand new drive shaft in 2013, the vehicle shuddering still occurred.  It was not until I returned to Classic Toyota and they told me they needed to realign the drive shaft that the shuddering stopped.  With that in mind, I don't see how changing the drive shaft on my vehicle yet not eliminating the shuddering noise serves as verification that the drive shaft is not the issue.  After all, I had to return the vehicle to the dealer for additional work the last time it was replaced.  Based on my previous experience, I have no confidence in their supposed verification that the drive shaft is not the problem.2)  Classic Toyota's representatives repeatedly told me that they had their best technician working on my vehicle.  They repeatedly told me that he had spent eight hours attempting to diagnose the issue with my car.  At the end of those eight hours, he still did not have a diagnosis.  I was told that I would be charged $100/hour for diagnostic charges beyond that point.  I have to ask - how many more hours will it take for their best technician to finally determine the cause of the problem?  How many hundreds of dollars would they expect me to pay for their technician's time as he experiments even more with my car?
Regards,
[redacted]

this customer has been coming to our dealership for 7 years and has had no complaints. the last visit we did make a mistake and did not install the new engine air filter. the customer contacted us and we looked at the car and installed a new filter. this was just an oversite of the technition this...

is not something that happens frequently and were not pleased that it happened! As far as the pricing comment we are competitively priced with other dealerships.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I spoke with Classic Toyota on Monday, April 20. They agreed to mail the door transmitter which was received. Additionally, they agreed to mail a check for $255.00 for the damaged windshield. They stated it would arrive by Friday. It is now 9:00PM EST and there was nothing received in the mail or by any others means. They made no attempt to contact me regarding the status or provide a tracking number.  Again, they do not live up to their word. This case needs to remain open untill the check is received.