When the car was brought back in due to the overheating issue, I told them an approximate distance traveled after seeing the temp jump to redI told them the temp gauge went to hot just after Power Ranch Parkway and then I pulled over at the soonest possible locationLater I traveled the distance in my other car in order to measure the actual which was determined to be milesRegardless, we paid almost $for the company to fix an overheating problem which obviously was not resolvedWe declined the use of company credit for a used motor because of the additional cost on top of the creditWe already paid for the car to be fixed and feel it is the responsibility of the company to honor their work
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On 02/06/I first took my Buick Regal Sedan LS to
Stamps Auto on *** ESouthern Ave, Mesa,
AZ 85209. Since then I have gone back a total of
times, even taking it to one of their other locations at *** E Business Parkway, Queen
Creek, AZ 85142,
and have spent $all together. It
is months later, my car still does not run and they refuse to work on it
anymore. I am afraid to drive it after
how many times they have returned it to me not working properly, and sometimes
with new issues that it did not have before. I am afraid to take it to any other mechanic for a second opinion and
void any warranty on the work already done. I understand its on older car with 230,miles on it, but the manager
*** ***, that did the initial diagnosis assured me they could fix it
100%. I know that this is not always
possible, but I feel that they as a business that provides a service, they
failed their obligation to return my vehicle in a safe condition. They have a duty to test the vehicle after
completing work they did to make sure the work was done correctly and the
vehicle is safe. At one point I received
the vehicle back from them and went straight to the gas station because it was
empty. A pool of gas formed on the
ground under the car as I filled it. Another time I received the vehicle back with the motor mounts not
fastened, as if they did work on the engine and then neglected to re-attach
it. My entire car shook as I drove it
home. It seems that they did not know
how to fix my car, and just kept suggesting repairs that might fix the
issue. I paid them, they did all that
work and it never has fixed the issue. My car is now worse than when I brought it to them and I am out
$4148.44. The last times I went there,
they did not give me invoices for the services done, and now they refuse to do
anymore work on the vehicle. I have
attached all the invoices that they did give me. Please help me to get my vehicle running
again, and to bring light to my situation so that others are not put through
what I have gone through
Regards,
*** ***
Stamps Auto performed multiple repairs on this vehicle including resealing the engine (gaskets) and transmission (Gasket). Several days later the customer brought the vehicle back in complaining of a leak still present upon which Stamps found that the gasket on the “transmission” was still
leaking, a warranty service was performed to repair this a second time and the customer picked up the vehicle and leftA third and final time the customer did return and an additional warranty and repair was performedThe leak was still present on the “transmission” and was not able to be repaired. Upon the third and final visit Stamps apologized for the inconvenience and offered a refund on the “transmission” repair portion of $which includes parts, labor and taxThe customer refused this offer and filed a dispute. Although we are responsible and agree to a portion $of the refund we do not agree with a full refund as the other items fixed were fixed correctly and with no issues or complaints$= the amount of refund offered as repairs were not as described$= the amount we disagree to since this was the engine portion of the repair that was completed without issues Thank you in advance Stamps Auto LLC
At this time Stamps Auto would like to respond and saying we have spent countless hours with this customer and tried to do everything we could do to make her happyThe customer says that the gas mileage is off and we have drove the car our self and determined that it gets the
mileage the car manufacturer had designed to getWe confirmed that this car gets mpg in town and almost on the highwayWe have driven this car many times and almost put miles on this car using our own gas to confirm this car doesn't have a gas mileage problemAlso during the test drive we have tried to get it to overheat and never had a problem with overheating and was fixed regardless of what she saysAs the owner of Stamps Auto I have talked to this customer and she does not understand that her car has over miles on itWe have given her over in repairs that she hasn't paid for at all and the more we try to make her happy the more stuff she wants for freeAt this point I am refusing to give any refund on parts and labor she has authorized and paid forEvery time she comes in she says she isn't paying for anything and we will fix every problem she has for freeAt this point her car has a warranty on all the repairs she has paid for and take it too any *** *** *** she feels like going to to get anything fixed she feels isn't right We towed this car many times do too he calling and yelling and curing at every manager she has talked to
I would like to
respond to this complaint once more. We saw the vehicle yes back on 2/6/2015
for a lean code in the computer system. We diagnosed this as being the Intake
manifold gasket having a leak. The customer also requested that we fix her
instrument cluster because her gauges did not work properly. We fixed the above
items. The customer drove the vehicle for 2 days, filled up with gasoline and
the light came back on. We found that it was a different code and determined
that the fuel filter and PCV valve needed replacement. Stamps Installed both of
these items at no charge to the customer because she was extremely irate at this
time, We explained that we found a different code but that was not acceptable
in her. Instead of arguing we simply installed these items. The next visit was not
until 7/13/2015 with a leak on the vehicle. We pressure tested the vehicle and
found the radiator had corroded from the inside out destroying the cooling
system. We recommended the radiator replacement as well as the hoses,
thermostat, and new coolant, and he customer agreed to this. The customer did
state that she ran the car very low on coolant as well as overheated the
engine. We replaced those cooling system items and the vehicle did not have any
additional leaks, or overheating issue. Stamps also performed a block test
prior and after installing these items because the vehicle did over heat. On 8/12/2015 the
customer came back in for a fuel consumption complaint, as well as a
transmission service requested by the customer. We informed the customer that
because of the mileage we would only do a transmission filter and gasket
because a flush may harm the transmission, she agreed to this. We also informed
her of her fuel injectors not spraying fuel in an even pattern thus giving her
an issue with her fuel consumption. Stamps also stated that the cooling system
and the fuel consumption had no relation to each other. She stated she understood.
We replaced these items and within 24 hours she had the car back at our
location. This time irate doesn't come close to how she unfairly treated our
staff members. We could not calm her down, nor keep her from using excessive
amounts of profanity in front of our other customers, and vendors. We asked her
to leave the vehicle and we would once again dive into her complaints. Stamps
performed a block test and found that the head gasket was damaged. We called
the customer and explained the issue the car had and explained lack of
maintenance is the only thing to cause any sort of failure on a liquid system
on a car, she became extremely irate. On 8/13/2015 after a
discussion between the general manager, owner and the lead technician and we
decided to replace the head gasket as a favor to this customer because we felt
the need to do so. At this point we still wanted to please the customer and we decided
this would be best for her car. We did the work fixed the overheating problem
and gave the customer her car back at no charge. She was still not pleased with
this. She stated the car ran erratic, and unstable, with excessive amounts of
fuel going through her fuel system. She brought the vehicle back once again and
demanded we fill her tank, demanded we redo any of the work we had performed to
give her gas mileage back. We took the car for 2 days, put $40.00 into the tank
and drove the vehicle to monitor the fuel economy. We estimated between the
next gas fill up the vehicle was getting 20 MPH in the city and close to 30 MPH
on the highway. This was within the parameters and specifications for this
vehicle. We stated this to the customer but once again she became irate. We
then told her to try another location if she felt the need to go elsewhere. She visited the Queen
Creek location and she demanded from the start that her car gets fixed, and
that she was not paying for anything. She stated the car was overheating, poor
fuel economy, and that the car was unstable. We had a total of 3 different ASE
certified mechanics diagnose, drive and inspect this vehicle, and found nothing
in relation to the customer complaints. Another $40.00 later in gas to monitor
the fuel economy, we found the same results with fuel economy as the previous
stores findings. We gave the vehicle back to the customer. She called back a
few days later and demanded we tow her vehicle back to the shop because she had
a liquid leaking on her garage floor. We sent a tow truck that all 6 of our
locations use, and she was extremely rude to our tow company, talking excessive
amounts of profanity and not speaking highly of any of the staff members at any
of the locations. Our tow company stated when he dropped off her vehicle that
he would not tow her vehicle again because of her disrespectfulness. We found the water
pump was leaking, we called the customer and she demanded we not charge her for
any of the costs associated with the water pump. We informed the customer that
we had not replaced the water pump at any of the locations and that she was
responsible for the costs. She reluctantly agreed and we replaced, we then
drove the vehicle for 3 hours, as well as pressure tested the vehicle and found
no issues so she picked up the vehicle. 2 days later she
called extremely upset and once again demanded we tow her vehicle again because
she had a small clear puddle underneath her car. We stated that she was
responsible for the tow if we found something different or an item we had not
replaced. She agreed and we had her car picked up. We found a heater hose
connector had broken and it needed a new heater hose. Stamps informed the
customer about this, she became irate once again demanding we fix it for free,
and that she was not paying for the tow. Instead of arguing with her because
each phone call with her is abusive, each time she comes to the facility she
makes an extremely loud scene to make sure she is being heard. We simply
replaced the $25.00 dollar hose to make her calm down and let her take the
vehicle.She then brought the
vehicle in the last time and stated the transmission and the fuel consumption had
problems (nothing to do with the cooling system). Stamps diagnosed the
transmission needed to go to a transmission shop for a second opinion because
it had an internal bearing malfunction, (Stamps does not service internal
bearing or clutches inside the transmission) Stamps once again monitored the
fuel economy and found the exact same results. We then told the customer that
we could not keep looking at the same issue over and over again because we kept
finding the same results. We also told her she needed to get a second opinion
on the transmissionbecause Stamps Auto does not specialize in transmissions. Bottom line is that
Stamps Auto did fix her overheating issue, Stamps auto did fix her Fuel economy
issue with many parts that the customer refused to pay for. The car when driven
by our mechanics and was getting the proper fuel economy. Stamps towed this
vehicle many times for the customer when it was not needed; we found separate
issues than items the customer had previously replaced. She was extremely
unpleasant with all of Stamps auto staff members using strong amounts of
profanity at any conversation. Verbal abuse is not something that any employee
should tolerate and 3 managers, and 3 mechanics suffered this tremendously from
this customer. We also stated to the customer that if she was in fact having
issues to call our warranty number and start a claim. We also stated to the
customer to bring the vehicle to the dealership. At one point we did have
contact with the dealership and gave them all of the items we replaced, and she
became unpleasant with the dealership and they refused to work on her car as
well. Verbal abuse is not tolerated by many shops and Stamps will not take any
more from this customer. Thank You. ll us why here...
The customer came in with an overheating issue which was brought to our attention upon dropping off the car. We estimated out the work to the customer with an open ended estimate on the head being possibly damaged. They agreed to our initial estimate to begin work. Once the head was removed and...
taken to a machine shop for cylinder head inspection, the machine shop came back with the head was cracked and damaged to the point of no repair. A simple valve adjust was all that was needed for the noise to go away. While we had the vehicle we did another inspection of the vehicle including Block test to ensure we did not have any other issues with the car.The customer drove vehicle for 2-3 weeks and called Stamps and stating the vehicle had overheated again and it was being towed back to the facility. We stated no problem, Please get it to us and we will reinspect it. When the customer dropped the vehicle off at our location the General Manager happened to be at this location this day and asked the customer how long they had driving the vehicle while in the Red H and the customer stated at time of drop off that he drove almost 1.5 miles in the red and noticed it was in the red. He then continued until he got to a grocery store, and pulled into the parking lot, Waited for it to cool down and Went to restart the vehicle and it would not start. He then called a tow truck and had it towed to our facility. Both the machine shop and junk yard installed heat tabs were both were melted to the point of dripping out and onto the oil pan. We offered to the customer a used motor with credit of some parts towards the replacement. He stated at that time that he only drove .6 miles while overheating the car. And on this complaint he states .3 miles. When the customer picked up the vehicle and declined the motor replacement he stated that he has been over heating this car for 11 months routinely overheating it like it was no big deal to continue to over heat the car.
When the car was brought back in due to the overheating issue, I told them an approximate distance traveled after seeing the temp jump to red. I told them the temp gauge went to hot just after Power Ranch Parkway and then I pulled over at the soonest possible location. Later I traveled the distance in my other car in order to measure the actual which was determined to be .3 miles. Regardless, we paid almost $2000 for the company to fix an overheating problem which obviously was not resolved. We declined the use of company credit for a used motor because of the additional cost on top of the credit. We already paid for the car to be fixed and feel it is the responsibility of the company to honor their work.
A vehicle that overheats in a "normal" overheating matter does not melt heat tabs. Vehicles are made to withstand a certain level of abuse (meaning they can be fully functional (after changing some parts) after overheating) to a certain degree. This vehicle and the the temperature it was driven too can never be truly known. All we can look at are the facts and the vehicle condition. I believe the difference from 1.5 miles to the customers current .3 miles is very interesting, considering when dropping off the vehicle at Stamps he stated "he was driving the vehicle in the red H for 1.5 miles, he let it cool down and attempted to start the vehicle, when it would not start he called a tow truck." He drove this vehicle until it would not run nor start after "cooling down". Please see attached picture of heat tab that was melted on this vehicle. As stated to the customer; "If this vehicle did not have melted heat tabs and the vehicle was not knowingly driven while over heating, this would be covered under a full warranty."We see vehicles that overheat everyday and very few have ever been to the level and temperature this vehicle was put through. Once again. This full repair would be completely covered under our full warranty and the customer would have already had their vehicle back and fixed again if the heat tabs were not melted through.
When the car was brought back in due to the overheating issue, I told them an approximate distance traveled after seeing the temp jump to redI told them the temp gauge went to hot just after Power Ranch Parkway and then I pulled over at the soonest possible locationLater I traveled the distance in my other car in order to measure the actual which was determined to be milesRegardless, we paid almost $for the company to fix an overheating problem which obviously was not resolvedWe declined the use of company credit for a used motor because of the additional cost on top of the creditWe already paid for the car to be fixed and feel it is the responsibility of the company to honor their work
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On 02/06/I first took my Buick Regal Sedan LS to
Stamps Auto on *** ESouthern Ave, Mesa,
AZ 85209. Since then I have gone back a total of
times, even taking it to one of their other locations at *** E Business Parkway, Queen
Creek, AZ 85142,
and have spent $all together. It
is months later, my car still does not run and they refuse to work on it
anymore. I am afraid to drive it after
how many times they have returned it to me not working properly, and sometimes
with new issues that it did not have before. I am afraid to take it to any other mechanic for a second opinion and
void any warranty on the work already done. I understand its on older car with 230,miles on it, but the manager
*** ***, that did the initial diagnosis assured me they could fix it
100%. I know that this is not always
possible, but I feel that they as a business that provides a service, they
failed their obligation to return my vehicle in a safe condition. They have a duty to test the vehicle after
completing work they did to make sure the work was done correctly and the
vehicle is safe. At one point I received
the vehicle back from them and went straight to the gas station because it was
empty. A pool of gas formed on the
ground under the car as I filled it. Another time I received the vehicle back with the motor mounts not
fastened, as if they did work on the engine and then neglected to re-attach
it. My entire car shook as I drove it
home. It seems that they did not know
how to fix my car, and just kept suggesting repairs that might fix the
issue. I paid them, they did all that
work and it never has fixed the issue. My car is now worse than when I brought it to them and I am out
$4148.44. The last times I went there,
they did not give me invoices for the services done, and now they refuse to do
anymore work on the vehicle. I have
attached all the invoices that they did give me. Please help me to get my vehicle running
again, and to bring light to my situation so that others are not put through
what I have gone through
Regards,
*** ***
Stamps Auto performed multiple repairs on this vehicle including resealing the engine (gaskets) and transmission (Gasket). Several days later the customer brought the vehicle back in complaining of a leak still present upon which Stamps found that the gasket on the “transmission” was still
leaking, a warranty service was performed to repair this a second time and the customer picked up the vehicle and leftA third and final time the customer did return and an additional warranty and repair was performedThe leak was still present on the “transmission” and was not able to be repaired. Upon the third and final visit Stamps apologized for the inconvenience and offered a refund on the “transmission” repair portion of $which includes parts, labor and taxThe customer refused this offer and filed a dispute. Although we are responsible and agree to a portion $of the refund we do not agree with a full refund as the other items fixed were fixed correctly and with no issues or complaints$= the amount of refund offered as repairs were not as described$= the amount we disagree to since this was the engine portion of the repair that was completed without issues Thank you in advance Stamps Auto LLC
At this time Stamps Auto would like to respond and saying we have spent countless hours with this customer and tried to do everything we could do to make her happyThe customer says that the gas mileage is off and we have drove the car our self and determined that it gets the
mileage the car manufacturer had designed to getWe confirmed that this car gets mpg in town and almost on the highwayWe have driven this car many times and almost put miles on this car using our own gas to confirm this car doesn't have a gas mileage problemAlso during the test drive we have tried to get it to overheat and never had a problem with overheating and was fixed regardless of what she saysAs the owner of Stamps Auto I have talked to this customer and she does not understand that her car has over miles on itWe have given her over in repairs that she hasn't paid for at all and the more we try to make her happy the more stuff she wants for freeAt this point I am refusing to give any refund on parts and labor she has authorized and paid forEvery time she comes in she says she isn't paying for anything and we will fix every problem she has for freeAt this point her car has a warranty on all the repairs she has paid for and take it too any *** *** *** she feels like going to to get anything fixed she feels isn't right We towed this car many times do too he calling and yelling and curing at every manager she has talked to
I would like to
respond to this complaint once more. We saw the vehicle yes back on 2/6/2015
for a lean code in the computer system. We diagnosed this as being the Intake
manifold gasket having a leak. The customer also requested that we fix her
instrument cluster because her gauges did not work properly. We fixed the above
items. The customer drove the vehicle for 2 days, filled up with gasoline and
the light came back on. We found that it was a different code and determined
that the fuel filter and PCV valve needed replacement. Stamps Installed both of
these items at no charge to the customer because she was extremely irate at this
time, We explained that we found a different code but that was not acceptable
in her. Instead of arguing we simply installed these items. The next visit was not
until 7/13/2015 with a leak on the vehicle. We pressure tested the vehicle and
found the radiator had corroded from the inside out destroying the cooling
system. We recommended the radiator replacement as well as the hoses,
thermostat, and new coolant, and he customer agreed to this. The customer did
state that she ran the car very low on coolant as well as overheated the
engine. We replaced those cooling system items and the vehicle did not have any
additional leaks, or overheating issue. Stamps also performed a block test
prior and after installing these items because the vehicle did over heat. On 8/12/2015 the
customer came back in for a fuel consumption complaint, as well as a
transmission service requested by the customer. We informed the customer that
because of the mileage we would only do a transmission filter and gasket
because a flush may harm the transmission, she agreed to this. We also informed
her of her fuel injectors not spraying fuel in an even pattern thus giving her
an issue with her fuel consumption. Stamps also stated that the cooling system
and the fuel consumption had no relation to each other. She stated she understood.
We replaced these items and within 24 hours she had the car back at our
location. This time irate doesn't come close to how she unfairly treated our
staff members. We could not calm her down, nor keep her from using excessive
amounts of profanity in front of our other customers, and vendors. We asked her
to leave the vehicle and we would once again dive into her complaints. Stamps
performed a block test and found that the head gasket was damaged. We called
the customer and explained the issue the car had and explained lack of
maintenance is the only thing to cause any sort of failure on a liquid system
on a car, she became extremely irate. On 8/13/2015 after a
discussion between the general manager, owner and the lead technician and we
decided to replace the head gasket as a favor to this customer because we felt
the need to do so. At this point we still wanted to please the customer and we decided
this would be best for her car. We did the work fixed the overheating problem
and gave the customer her car back at no charge. She was still not pleased with
this. She stated the car ran erratic, and unstable, with excessive amounts of
fuel going through her fuel system. She brought the vehicle back once again and
demanded we fill her tank, demanded we redo any of the work we had performed to
give her gas mileage back. We took the car for 2 days, put $40.00 into the tank
and drove the vehicle to monitor the fuel economy. We estimated between the
next gas fill up the vehicle was getting 20 MPH in the city and close to 30 MPH
on the highway. This was within the parameters and specifications for this
vehicle. We stated this to the customer but once again she became irate. We
then told her to try another location if she felt the need to go elsewhere. She visited the Queen
Creek location and she demanded from the start that her car gets fixed, and
that she was not paying for anything. She stated the car was overheating, poor
fuel economy, and that the car was unstable. We had a total of 3 different ASE
certified mechanics diagnose, drive and inspect this vehicle, and found nothing
in relation to the customer complaints. Another $40.00 later in gas to monitor
the fuel economy, we found the same results with fuel economy as the previous
stores findings. We gave the vehicle back to the customer. She called back a
few days later and demanded we tow her vehicle back to the shop because she had
a liquid leaking on her garage floor. We sent a tow truck that all 6 of our
locations use, and she was extremely rude to our tow company, talking excessive
amounts of profanity and not speaking highly of any of the staff members at any
of the locations. Our tow company stated when he dropped off her vehicle that
he would not tow her vehicle again because of her disrespectfulness. We found the water
pump was leaking, we called the customer and she demanded we not charge her for
any of the costs associated with the water pump. We informed the customer that
we had not replaced the water pump at any of the locations and that she was
responsible for the costs. She reluctantly agreed and we replaced, we then
drove the vehicle for 3 hours, as well as pressure tested the vehicle and found
no issues so she picked up the vehicle. 2 days later she
called extremely upset and once again demanded we tow her vehicle again because
she had a small clear puddle underneath her car. We stated that she was
responsible for the tow if we found something different or an item we had not
replaced. She agreed and we had her car picked up. We found a heater hose
connector had broken and it needed a new heater hose. Stamps informed the
customer about this, she became irate once again demanding we fix it for free,
and that she was not paying for the tow. Instead of arguing with her because
each phone call with her is abusive, each time she comes to the facility she
makes an extremely loud scene to make sure she is being heard. We simply
replaced the $25.00 dollar hose to make her calm down and let her take the
vehicle.She then brought the
vehicle in the last time and stated the transmission and the fuel consumption had
problems (nothing to do with the cooling system). Stamps diagnosed the
transmission needed to go to a transmission shop for a second opinion because
it had an internal bearing malfunction, (Stamps does not service internal
bearing or clutches inside the transmission) Stamps once again monitored the
fuel economy and found the exact same results. We then told the customer that
we could not keep looking at the same issue over and over again because we kept
finding the same results. We also told her she needed to get a second opinion
on the transmissionbecause Stamps Auto does not specialize in transmissions. Bottom line is that
Stamps Auto did fix her overheating issue, Stamps auto did fix her Fuel economy
issue with many parts that the customer refused to pay for. The car when driven
by our mechanics and was getting the proper fuel economy. Stamps towed this
vehicle many times for the customer when it was not needed; we found separate
issues than items the customer had previously replaced. She was extremely
unpleasant with all of Stamps auto staff members using strong amounts of
profanity at any conversation. Verbal abuse is not something that any employee
should tolerate and 3 managers, and 3 mechanics suffered this tremendously from
this customer. We also stated to the customer that if she was in fact having
issues to call our warranty number and start a claim. We also stated to the
customer to bring the vehicle to the dealership. At one point we did have
contact with the dealership and gave them all of the items we replaced, and she
became unpleasant with the dealership and they refused to work on her car as
well. Verbal abuse is not tolerated by many shops and Stamps will not take any
more from this customer. Thank You. ll us why here...
The customer came in with an overheating issue which was brought to our attention upon dropping off the car. We estimated out the work to the customer with an open ended estimate on the head being possibly damaged. They agreed to our initial estimate to begin work. Once the head was removed and...
taken to a machine shop for cylinder head inspection, the machine shop came back with the head was cracked and damaged to the point of no repair. A simple valve adjust was all that was needed for the noise to go away. While we had the vehicle we did another inspection of the vehicle including Block test to ensure we did not have any other issues with the car.The customer drove vehicle for 2-3 weeks and called Stamps and stating the vehicle had overheated again and it was being towed back to the facility. We stated no problem, Please get it to us and we will reinspect it. When the customer dropped the vehicle off at our location the General Manager happened to be at this location this day and asked the customer how long they had driving the vehicle while in the Red H and the customer stated at time of drop off that he drove almost 1.5 miles in the red and noticed it was in the red. He then continued until he got to a grocery store, and pulled into the parking lot, Waited for it to cool down and Went to restart the vehicle and it would not start. He then called a tow truck and had it towed to our facility. Both the machine shop and junk yard installed heat tabs were both were melted to the point of dripping out and onto the oil pan. We offered to the customer a used motor with credit of some parts towards the replacement. He stated at that time that he only drove .6 miles while overheating the car. And on this complaint he states .3 miles. When the customer picked up the vehicle and declined the motor replacement he stated that he has been over heating this car for 11 months routinely overheating it like it was no big deal to continue to over heat the car.
When the car was brought back in due to the overheating issue, I told them an approximate distance traveled after seeing the temp jump to red. I told them the temp gauge went to hot just after Power Ranch Parkway and then I pulled over at the soonest possible location. Later I traveled the distance in my other car in order to measure the actual which was determined to be .3 miles. Regardless, we paid almost $2000 for the company to fix an overheating problem which obviously was not resolved. We declined the use of company credit for a used motor because of the additional cost on top of the credit. We already paid for the car to be fixed and feel it is the responsibility of the company to honor their work.
A vehicle that overheats in a "normal" overheating matter does not melt heat tabs. Vehicles are made to withstand a certain level of abuse (meaning they can be fully functional (after changing some parts) after overheating) to a certain degree. This vehicle and the the temperature it was driven too can never be truly known. All we can look at are the facts and the vehicle condition. I believe the difference from 1.5 miles to the customers current .3 miles is very interesting, considering when dropping off the vehicle at Stamps he stated "he was driving the vehicle in the red H for 1.5 miles, he let it cool down and attempted to start the vehicle, when it would not start he called a tow truck." He drove this vehicle until it would not run nor start after "cooling down". Please see attached picture of heat tab that was melted on this vehicle. As stated to the customer; "If this vehicle did not have melted heat tabs and the vehicle was not knowingly driven while over heating, this would be covered under a full warranty."We see vehicles that overheat everyday and very few have ever been to the level and temperature this vehicle was put through. Once again. This full repair would be completely covered under our full warranty and the customer would have already had their vehicle back and fixed again if the heat tabs were not melted through.