Classic Truss & Wood Components

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]Good afternoon, I spoke to Mr [redacted] in regards to this matter after I submitted my original complaint to the Revdex.comHe of course didn't take any responsibility for the issue and eluded to the fact that his associate sent me an emailShortly after speaking with him I had to leave town to work for a few weeks and wasn't able to search for the alleged emai with the measurements and me responding and acknowledging the door specsOnce I returned, I couldn't find any correspondence from the company, so I reached out to Mr [redacted] and had to leave a voicemail asking him to forward me the original email from his associate showing that I acknowledged and received the specsI of course haven't received a call back from anyone and they are back to their poor customer serviceI'd be happy to supply phone records to show I made the callI understand that Mr [redacted] and his company conducts business by email, I just really don't recall seeing or responding to any email agreeing to the alleged specs stated by Mr [redacted] s associateHowever, I am very busy with work and receive hundreds of emails dailySo if in fact I did agree to move forward with the door and responded to Mr [redacted] s associate's email to complete the service, I will accept the loss and move forward So I would like the same resolution to fix my door and paint, or the company to supply the email showing I agreed to the door specs.I noticed there is a typed up email, but I didn't see anything from me acknowledging the service Regards, [redacted]

Just to confirm, I did not receive an email from [redacted] confirming the specs, nor was I expecting to receive an email confirming the specs [redacted] verbally gave me the door size and specs My email back to him was the confirmation That's the way it works If one is to buy something online or at [redacted] *** or any other place they give you the confirmationIt is the responsibility of the buyer to make sure the order is correct They are in no way expecting confirmation from the buyer The confirmation comes from the seller to the buyer I buy every day Once I give the seller the information/specs they send me a confirmation It is at that point my responsibility to verify As of today, I still don't know what is wrong with the door

Good morning, In the latest response from [redacted] , [redacted] stated that he did speak to [redacted] , Owner/CEO He stated that [redacted] did not take any responsibility [redacted] was unable to take any responsibility simply because as of today, we still don’t know what is wrong with the door [redacted] received One cannot assume responsibility if the issue hasn’t been identifiedI and others here have made numerous attempts to find a resolution to this issue Once again, if the measurements on the door that [redacted] received do not match the measurements he supplied to us it would be an error made by our vendorWe would assume the responsibility for our vendor and order [redacted] another door slab that matches his measurementsIf the measurements are what [redacted] supplied then it would be a mistake by ***The next step in the process would be to identify the issue with the door Any other response would be futile and would be seen as an attempt to not resolve the issueWe incorporate many conduits of communication in our daily effort to provide and succeed at extraordinary customer service Attached you will find the emails I sent [redacted] confirming our original discussion as well as a screen-shots of my “Sent” folder also acknowledging that in fact I did send the email as previously statedThis is a very simple matter to resolve Let’s identify what the issue is with the door If our vendor made the mistake we’ll fix it If [redacted] supplied incorrect information the matter shall be closedBest regards, [redacted] ***