Classic Vapor

Marc Jacobs Women's Blue Ruffle Button Up
Blue with black ribbon and red stitching

We have left serveral messages with Marc Jacobs several times regarding the above damaged blouse after cleaning. Marc Jacobs has not returned our messages

We have reached out to the International Dry Cleaning Association and the following was determined:

Yarns with long, continuous fibers in a tight twist normally
will not form pills. Yarns used in the fabric that
contain relatively short fibers and/or have a low twist can
develop pilling rather quickly from normal wear or the
gentle agitation of cleaning. Any agitation necessary for
cleaning will cause these very short fibers to break loose
and work to the surface forming pills. This occurrence is
caused by some chemical and/or physical misprocessing
of the yarns during initial spinning at the mill, thus allowing
rapid pilling during use and care.
CAN IT BE PREVENTED?
This fabric damage can only be prevented by better
quality controls in manufacture using longer fibers in a
higher twist, as well as better chemical finishes. There is
no method of preventing this damage in use or cleaning
on this type of silk fabric.
WHO IS RESPONSIBLE?
Professional dry cleaning and wet cleaning are total
immersion processes that subject the entire garment and
all components to the same treatment. It is impossible for
a cleaner to predict or prevent pilling of poorly constructed
silk. The gentle motion of any cleaning process can
result in pilling of poorly constructed silk fabric. The
manufacturer should be held responsible for this type of
fabric defect

We are requesting a replacement or refund