Dear Revdex.com/Mr***, We offer giveaways for people that purchase cars at our advertised pricesDuring the negotiation process Mr*** submitted an offer below our priceAt that time we said we would not include the giveaway at the price that was offeredWe also wrote it on the
contract for purchase.Regards,Gordie B*** ***
Dear Revdex.com, The customer drove to the dealership to look at a different vehicle and, in doing so, did not in any way rely upon the erroneous "neon pink sales sign" until after she became interest in the other model. The pricing error in question was limited to the single vehicle and...
the pricing was corrected as soon as it was discovered. We have apologized and continue to apologize to the customer for making the error. Mistakes do happen. However, contrary to the characterization of the customer, there simply was no "bait and switch.Best Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.If I'm understanding this correctly, this blank 'we owe' would have included purchase incentives had we been entitled to them? The thing is, upon reaching this point during the financing portion of our deal it was explained to us by your employee that it was referring to necessary SERVICE to the vehicle. By signing this document we were agreeing that no SERVICE was negotiated in the deal and the vehicle was being sold AS IS. This has absolutely nothing to do with purchase incentives. YOUR employee assured us we were STILL entitled to the oil changes offered with the purchase of the vehicle and confirmed we were NOT entitled to the tablet or TV gift advertised with purchase. It seems to me that everyone on your front needs to be on the same page, as well as the fact that he would have been providing false information when he was asked directly about this before signing this document which is fraud. Regards,
[redacted]
Please see attachedIt is a We Owe form completed at the time of delivery.G*B
Dear Revdex.com/Mr***, We offer giveaways for people that purchase cars at our advertised pricesDuring the negotiation process Mr*** submitted an offer below our priceAt that time we said we would not include the giveaway at the price that was offeredWe also wrote it on the
contract for purchase.Regards,Gordie B*** ***
Dear Revdex.com, The customer drove to the dealership to look at a different vehicle and, in doing so, did not in any way rely upon the erroneous "neon pink sales sign" until after she became interest in the other model. The pricing error in question was limited to the single vehicle and...
the pricing was corrected as soon as it was discovered. We have apologized and continue to apologize to the customer for making the error. Mistakes do happen. However, contrary to the characterization of the customer, there simply was no "bait and switch.Best Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.If I'm understanding this correctly, this blank 'we owe' would have included purchase incentives had we been entitled to them? The thing is, upon reaching this point during the financing portion of our deal it was explained to us by your employee that it was referring to necessary SERVICE to the vehicle. By signing this document we were agreeing that no SERVICE was negotiated in the deal and the vehicle was being sold AS IS. This has absolutely nothing to do with purchase incentives. YOUR employee assured us we were STILL entitled to the oil changes offered with the purchase of the vehicle and confirmed we were NOT entitled to the tablet or TV gift advertised with purchase. It seems to me that everyone on your front needs to be on the same page, as well as the fact that he would have been providing false information when he was asked directly about this before signing this document which is fraud. Regards,
[redacted]