We have provided a corrected deed on 10/4/There was a delay in correcting the deed as we had to await the seller to re-execute the signingIn this case, the property was an REO property and larger financial institutions often take longer to respond to requestsWe appreciate the notification of the error and have taken steps to improve quality assurance and communication internally as to avoid these issues in the future
Timios reviewed the appraisal file at a senior management level, and the report adhered to all regulatory and internal quality assurance guidelinesFurther, Timios did not receive any comparison reconsiderations or direct complaints from the homeowner to resolve this issue prior to escalationWe have explained our process and review findings, and refunded the complainant in good faithWe now consider the issue resolved
Tell us w“Thank you for your feedbackThe buyer was provided a credit within the closing for this chargeWe were unable to prepay due to the taxes not yet being available and did want to delay the closingTherefore, a credit was provided in lieu of the paymentWe apologize for any communication that was not provided accurately and will be reaching out directly to ensure you are able to see and confirm the credit.” Submitted: 02/28/
We are in receipt of the Complaint ID I have looked into the matter and we have been able to resolve the issue with the foreclosure deedI understand the buyer's concerns, but they need not worry about not being placed in titleThe deed placing them into title has been shipped to a
local abstractor who is going to walk the deed in and get it recorded
I do not know how quickly the county will record the deed, but I will continue to follow up on this matterAs soon as I receive evidence that the buyer's deed has been recorded I will send you a follow up email
Should you have any additional questions, please do not hesitate to contact me at ###-###-####
Best Regards,
T** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11753256, and find that this resolution is satisfactory to meHowever, the refund has not yet processed to my accountIf I do not receive the refund, I will get back in touch with youOtherwise, I thank you for helping me to resolve this situation
Regards,
*** ***
We have provided a corrected deed on 10/4/2016. There was a delay in correcting the deed as we had to await the seller to re-execute the signing. In this case, the property was an REO property and larger financial institutions often take longer to respond to requests. We appreciate the...
notification of the error and have taken steps to improve quality assurance and communication internally as to avoid these issues in the future.
We have received the complaint, and have requested information directly from the complainant in order to identify the file so that we may resolve the issue. Once we receive this information, we will update the Revdex.com as to the resolution. Sincerely,R[redacted]CFO
Tell us w“Thank you for your feedback. The buyer was provided a credit within the closing for this charge. We were unable to prepay due to the taxes not yet being available and did want to delay the closing. Therefore, a credit was provided in lieu of the payment. We apologize for any communication...
that was not provided accurately and will be reaching out directly to ensure you are able to see and confirm the credit.” Submitted: 02/28/2018
Timios reviewed the appraisal file at a senior management level, and the report adhered to all regulatory and internal quality assurance guidelines. Further, Timios did not receive any comparison reconsiderations or direct complaints from the homeowner to resolve this issue prior to escalation. We...
have explained our process and review findings, and refunded the complainant in good faith. We now consider the issue resolved.
We have provided a corrected deed on 10/4/There was a delay in correcting the deed as we had to await the seller to re-execute the signingIn this case, the property was an REO property and larger financial institutions often take longer to respond to requestsWe appreciate the notification of the error and have taken steps to improve quality assurance and communication internally as to avoid these issues in the future
Timios reviewed the appraisal file at a senior management level, and the report adhered to all regulatory and internal quality assurance guidelinesFurther, Timios did not receive any comparison reconsiderations or direct complaints from the homeowner to resolve this issue prior to escalationWe have explained our process and review findings, and refunded the complainant in good faithWe now consider the issue resolved
Tell us w“Thank you for your feedbackThe buyer was provided a credit within the closing for this chargeWe were unable to prepay due to the taxes not yet being available and did want to delay the closingTherefore, a credit was provided in lieu of the paymentWe apologize for any communication that was not provided accurately and will be reaching out directly to ensure you are able to see and confirm the credit.” Submitted: 02/28/
We are in receipt of the Complaint ID I have looked into the matter and we have been able to resolve the issue with the foreclosure deedI understand the buyer's concerns, but they need not worry about not being placed in titleThe deed placing them into title has been shipped to a
local abstractor who is going to walk the deed in and get it recorded
I do not know how quickly the county will record the deed, but I will continue to follow up on this matterAs soon as I receive evidence that the buyer's deed has been recorded I will send you a follow up email
Should you have any additional questions, please do not hesitate to contact me at ###-###-####
Best Regards,
T** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11753256, and find that this resolution is satisfactory to meHowever, the refund has not yet processed to my accountIf I do not receive the refund, I will get back in touch with youOtherwise, I thank you for helping me to resolve this situation
Regards,
*** ***
We have provided a corrected deed on 10/4/2016. There was a delay in correcting the deed as we had to await the seller to re-execute the signing. In this case, the property was an REO property and larger financial institutions often take longer to respond to requests. We appreciate the...
notification of the error and have taken steps to improve quality assurance and communication internally as to avoid these issues in the future.
We have received the complaint, and have requested information directly from the complainant in order to identify the file so that we may resolve the issue. Once we receive this information, we will update the Revdex.com as to the resolution. Sincerely,R[redacted]CFO
Tell us w“Thank you for your feedback. The buyer was provided a credit within the closing for this charge. We were unable to prepay due to the taxes not yet being available and did want to delay the closing. Therefore, a credit was provided in lieu of the payment. We apologize for any communication...
that was not provided accurately and will be reaching out directly to ensure you are able to see and confirm the credit.” Submitted: 02/28/2018
Timios reviewed the appraisal file at a senior management level, and the report adhered to all regulatory and internal quality assurance guidelines. Further, Timios did not receive any comparison reconsiderations or direct complaints from the homeowner to resolve this issue prior to escalation. We...
have explained our process and review findings, and refunded the complainant in good faith. We now consider the issue resolved.