Classique Homes

Review: While at the [redacted] mall I came across the store and decided to take a look at there bedroom furniture. I met with [redacted]. who was one of the two people in the store at the time. I explained to him what I was looking for. We went through the store and I found something that I liked very much. I explained to him what pieces I was looking for and he gave me a price for everything, which I thought was good, but I didn't want to make a rush decision, and plus I wanted to talk it over with my husband. I went home and decided I really wanted the furniture, so I went back to the store the next day. I asked to speak to [redacted] and was told by a guy name [redacted] that he was not there. Also met [redacted] who was in the store and was dealing with the one other customer that was there. He went on to explain that he install the furniture and was also giving me prices on the furniture. I believe that he was trying to have me put through the sale with him. I explained to him, [redacted]. had offered me a better deal on the furniture the night before and that I would wait until he was there to put it through. He told me that [redacted]. would be there the next day. Came back the next day met with [redacted] , was told that [redacted]. had an urgent mater and had to fly out of the country and would not be back for the week and that she would try to match the deal he offered to me. I purchased the furniture with here 5/**/15; which included, a wood queen size bed, One box spring, one chest drawer, two night stands , and one screen divider, plus delivery and installation. We agreed on Thursday delivery. I received a call from her on Tuesday saying that the furniture was in the warehouse and ready for delivery and they wanted to deliver on Wednesday. I then explain I could not do no earlier than Thursday which we initially agreed on because I still had to dispose of my old furniture. They Delivered Furniture on Thursday 5/**/15 as agreed. The Delivery and installation guy was [redacted] from the store. He came in unloaded the furniture. I asked about the boxes that they came in and was told that I would have to dispose of them myself. he unloaded the chest and the two night stand. Which looked nice at first sight. then he started to set up the bed. while he was setting up I was in and out to the room , trying to clean up the boxes and the wrapping, I then received a phone call, so I stepped out of the room for a minute to take the call. I was probably on the phone for a few minutes. Right when I was done he came rushing out the room, which I thought was a little quick for furniture set up. He explained to me , that they were busy, and he had other deliveries, but everything was set up good. I went into the room to look at the furniture, and immediately notice a visible gap on one side of the headboard. I called him right away on the number he called me from and explain to him about the gap. He told me that he was already far( I don't know how since he had just left within 3 minutes) and that he couldn't come back to fix it that day, but it was not a big deal, it was an easy fix. He told me that they were busy for the next two weeks, and given that fact that the following week was a holiday, the next time they would be in [redacted] would be on the first Friday in June and he will definitely return to fix the bed then. After I spoke with him I then went into look at the other pieces of furniture and notice other imperfection with furniture, which I didn't make and issue of it because most of the stuff was on the inside where it wasn't visible , and the stuff that was on the outside, you would only see if you were looking closely. Friday came and no one showed up or called. the following week I called I called [redacted] again, he told me that he forgot and wasn't sure when , and that he might be able to make it no earlier then the Friday of that week. I explain to him I had plans to leave on that Friday , and would not be back until the [redacted]. He Then said that I should go away and take care or what I had to take care of and that when I get back he would definitely take care of it. I explain to him it was not okay with me and that I waited this long and wanted to get it taken care of and done with. He then proceed to say he would try his best to do it on Friday and that I should call [redacted] to put it on the schedule so that he doesn't forget, since he could not call himself at the moment. I called [redacted] at the store right after and was told by [redacted] to call [redacted]. I then explain to him that [redacted] told me to call him. He then said that he would put it in and that they would come out the Friday . [redacted] showed up on Friday 5/**/15 and patched up the bed and used some kind of marker to color in the patch. When he was done, I was disappoint. It looked terrible. It looked worse then it did before with the gap. He then said that was the best he could have done, and the bed would not move, and that anytime you install a bed it usually have a gap. He could do anything about the gap at the bottom because that's how it usually is when you install but the gap at the top , that was the first time he had that issue with the bed. I was highly disappointed since there was no such issue with the model that was in the store. I also waited all this time, just for them to do patch work. I immediately when down to the store and I met with [redacted] and another guy. I explained to her the issue and showed her pictures that I took of the bed and the patched work that was done. She turned and told me she will speak with [redacted] that night and get back to me within 2 or 3 days. I was very upset because I waited all that long, and felt like they were giving me run around again. I let them know that it was coming up on one a month since I had purchased this furniture and was dealing with this issues, and that I wanted them at the very least to replace the headboard, she told me that if they decide to do it , it will take time for the parts to come in and she can't give at time of when this would be done if they will do it , but I should go ahead and go on my trip and we will talk when I get back. again they were brushing me off. I then told her If they didn't know when they could replace the headboard then I would like for them to replace replace the bed. Again I was giving the brush off and no apologize. I told here I would put off my trip until that Wednesday 5/**/15 , and if do not replace the headboard, or replace the bed by that day they could come and pick up the furniture. She then said that she will call me. I then took pictures of the floor model bed in the store which had no gaps at all. The next day which was on Saturday I waited a while for a call and received no , so I called the store and spoke with [redacted], She then said to me how [redacted] was let go on Monday ( I don't know how since he came to my house on Friday to fix the bed and also was told by her that she would speak to him that same Friday when I went to the store after he did the patch work) She also told me that they would not be able to satisfy my request by Wednesday and that she could not give me a time frame of when they would be able to. I was very upset because they took my money, and me mediocre quality furniture and horrible service, and now was giving me the brush and run around. I again stated to her that If they did not show up to replace the bed or the headboard that I will be calling my credit card company, which I used to purchase the furniture. She Then said that she will have her boss call me. It is 6/**/15 and no one showed up to place the bed or pick up the furniture nor was I contacted by anyone . I called my credit card company and disputed/ hold the chargesDesired Settlement: Resolution/ Pick up Furniture.

Business

Response:

My name is [redacted] and I am the [redacted] of Classique Homes in [redacted] mall.customer [redacted]'s delivery was done 5/**/2015.Customer came to store couple of days later saying there was a defect/crack in bed and she wanted me to address issue.I sent my delivery guy [redacted] to address issue. She said it was not acceptable. I asked for some time to order parts so I would then replace bed. Meanwhile I told her to continue using bed and I would resolve matter no issues at all.I even asked her to go where ever she had to go and I would work around her availability. I asked her to call me on her return. I am still waiting for her call.I have the bed I am waiting for her call to replace the bed. She gets a new bed.I spoke to her today and told her the same which is new bed in my possession and to tell me when to replace it.She will speak to her husband and get back to me. We have since picked up the furniture from her home and have issued a credit to her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and even though the complaint have been resolve since then and I received a full refund, there statement and the details leading up to the matter being resolved are not entirely true. They did came and pick up the furniture but it was after I received a phone call from Roger and him threating to sue me, which at that time I let him know that I was well aware of them intentionally misrepresenting what they sold to me. They claim that the furniture was all hard wood and it wasn't . The headboard and footboard was , but everything else was compressed wood, which I took pictures of. After that he agreed to pick up the furniture. They came and picked up the furniture and I received a call the next day from Bina to come down to the store for them to issue me a credit. I went down and she issued me a refund and I thought that was the end of it . The following week I receive a message from Bina asking me to call her back. I called her back and was told by her that I need to come down to the store so they could run my credit card again because my account was credited twice, which was completely untrue. I disputed the transaction with my credit card company and the money was placed in an holding account until the matter was resolve but never officially credit back to my account. I explained this all to her and she still insisted upon me coming down and running me credit card. I let her know that I would call the credit card company and give her a call back. I called my credit card company and was told by them that the money was at the bank in the holding account which thier bank was well aware of and all they had to do was to collect it since they issued me a refund, and that this was a matter for the bank to handle. I called back Bina and explained to her what was told to me by my credit card company and she was still insistent on me coming down and swiping my credit card. I finally told her I was not coming down to swipe my credit card and that was the end of that. That was the last I heard from them. Given my experiences with these people, their lies and horrible customer services I will never do business nor would I recommend there services to anyone I know. By the way, I was surprise to see [redacted] the same guy [redacted] claimed left the company was one of the guys their to pick up the furniture, I guess they must have rehired him again. On another note I want to Thank the Revdex.com for your prompt response, care, and efforts in helping me get this matter resolved. It is refreshing to know that we as the consumers have you guys on our side ready to fight the good fight in protecting our rights and interest. You Guys are AWSOME!!!

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