ClassPass, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI look forward to using the one free month of ClassPass once I reactivate following my hold.
Sincerely,
*** ***

Hi J***,Thank you for your responseI apologize for any confusionOur terms state the following about price changes:d) Price Changes. We reserve the right to adjust pricing at any timeUnless we expressly communicate otherwise, any price changes to your membership will take effect on your next billing cycle upon notice communicated through a posting on the ClassPass website or mobile applicable or such other means as we may deem appropriate from time to time, such as email.When you sign up for our service, you are agreeing to the termsWe appreciate your feedbackPlease let me know if you have any other questions.Best,Emily

Dear ***,Thank you for reaching out to ClassPassWe apologize for any inconvenience or confusion regarding our servicesIn regards to your concern about our privacy policy, we only disclose the most necessary information with our partnersHere is a portion of our privacy policy:We may disclose
your Personally Identifiable Information to other companies or people under any of the following circumstances:to any applicable venue, studio, instructor, or other service provider for each class or activity that you sign up for on the Site, so it can contact you regarding the activity you reserved and send you other communication that may be of interest say as special offers (you may opt-out of marketing communications directly with the applicable venue).Whenever a reservation is made through ClassPass either via the app or website your personally identifiable information is directly put on our partner’s rosters no matter if it is MindBody, Zingfit, or any other booking serviceIt does not matter if you attend the class or are only signed up for seconds, your name is immediately added to the studio’s rosterWithout providing this information to our partners we would not be able to reserve our customer’s spots in classes.In order for you to receive the best experience at the studio we share the personally identifiable information in case the class is cancelled last minute or the studio has any other important information to communicate to youWe do not disclose any information to studios that you have not signed up for a classWe are not required to disclose your information to anyone but in order to provide the best experience possible we hold the right to disclose the information.Please let me know if you have any further questions regarding this matter. Best,Emily

Revdex.com:At this time, my complaint, ID *** regarding ClassPass Inchas been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Hi ***, Thanks for sharing your experience with us! We apologize for any trouble you had updating your reservation! We looked into this with our tech team and we were unable to find any record of a cancellation attempt for this class from your account before the late cancel windowIt looks
like you've run into this several times in the past and we were able to waive the cancellation fee for youUnfortunately, we are not able to waive the late cancellation fee for this class Going forward, keep in mind that if you don't have a reliable internet connection when canceling a class, it may not process as intendedWe definitely wouldn’t want you to experience this againThe best way to double-check your cancellation is to check to see if the class is still listed in your upcoming reservations after cancelingWe also encourage you to use the most current version of our app (we release updates every two weeks). You can contact us at *** with any additional questions. Best,The ClassPass Team

Hi ***, I apologize for the trouble
with your accountWe have taken a deeper dive into your account and are happy to make a one time exception or refunding all your unused monthsI have reached out to you via our email service in order to expedite the refund processPlease reach out to our CX team if you have any other questions Best, Emily

Dear ***,Thank you for reaching out to ClassPassI apologize for any confusion with our membership pricingThe current rate for your city is $119/monthOur terms state the following under the billing section:d) Price Changes. We reserve the right to adjust pricing at any
timeUnless we expressly communicate otherwise, any price changes to your membership will take effect on your next billing cycle upon notice communicated through a posting on the ClassPass website or mobile applicable or such other means as we may deem appropriate from time to time, such as email.The website was updated and reflected the current pricing of $as of October ***, Unfortunately we are unable to honor any previous pricing, I apologize for the inconvenience.Please let me know if you have any questions about this matter.Best,Emily

Hi ***, Thank you for reaching outI apologize for any frustration you have experiencedClassPass receives varied amounts of inventory from each of our studio partners, and certain classes tend to book up more quickly. The noon booking window is the most popular time for our
members to book classes, and as a result of that, often times there is less inventory than there is demandThat being said, certain classes do tend to open up at times outside of this window due to the fluid nature of the platform and members canceling and booking spots ClassPass never guarantees spots in specific classes or studios, and the intention of the platform is to enable discovery and varietyWe realize this can be an inconvenience to users with preferences for specific studios, and we are always looking for ways to improve the user experience. We'd be happy to refund this month of service if ClassPass has not met the perceived expectations Here is a link to our help center that also outlines our booking window: *** Best, EmilyTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Please note that they DID NOT pay it in October as the picture indicates, but just paid it this week (after I complained to Revdex.com)
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was never notified of charges to my card despite the emailing of newsletters every monthThere is a reason you don't contact your customer when you charge them, unlike every other business that I have worked withYou can charge your customers something while offering them nothingI will not be doing business with a company like that in the future, and therefore credit to the account has no value to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, I apologize for the confusionClassPass is not attempting any charges on your cancelled accountsPlease reach out to *** with any other questions Best, Emily

Hi ***, So sorry for the confusion! I have emailed you the receipts of both refunds, please allow 5-business days for the refunds to process. Best,Emily

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Your rep who I was working with stated otherwise when signing me up so I should and will not be responsible for her misinformationYour services also were not as described which means your company has not lived up to the agreementWe will not offer any classes through classpass again
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** I apologize for the confusion with your account. ClassPass memberships renew each month unless you cancel from your Account SettingsIt seems that our system did not process a cancellation request from you before your cycle renewed which is why you were charged for the renewal Unfortunately we are not able to refund ClassPass memberships retroactivelyOur refund policy is stated in our Help Center here as well as in our *** ** *** It looks like we were able to make a one time exception and refund one of the charges, please allow 5-business days for the refund to processIf you would like to use the $as future credit to your account, I am happy to set that up for youPlease let me know Best, Emily

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***, Thank you for following upI am so sorry you did not see the creditIt looks like you have since cancelled your accountSince you were on the Base plan for five classes total per month, I have issued a refund of $or one fifth of the total monthly costPlease allow 5-business days for the refund to process. Best, Emily

Revdex.com:The business responded directly to me and the matter has been resolvedI am unsure whether the response made by the business was a result of the complaint I logged with the Revdex.com (ID *** or not, but I find that this resolution is satisfactory to
me and the matter has been resolved
Sincerely,
*** ***

Hi J***,
Thank you for your responseI apologize for any confusionOur terms state the following about price changes:
d) Price Changes. We reserve the right to adjust pricing at any timeUnless we expressly communicate otherwise, any price changes to your membership will take effect on your next billing cycle upon notice communicated through a posting on the ClassPass website or mobile applicable or such other means as we may deem appropriate from time to time, such as emailWhen you sign up for our service, you are agreeing to the termsWe appreciate your feedbackPlease let me know if you have any other questionsBest,
Emily

Hi ***,I am so sorry for any confusionWe have fully refunded the $chargeI have attached a screenshot and emailed you a personal receipt for your records. Our geolocating service will default to Kansas City if it cannot locate the IP address of the computer our customers are signing up
onIt geolocates to Kansas City because that is the city that is closest to the center of the country and costs $79/monthUnfortunately, this happened when you originally saw the price listed for ClassPassI apologize for this inconvenienceOur Tech Team is always trying to improve our system so this does not happen in the future.The price for Chicago until December of was $99/monthIt is currently $119/monthWe in no way have tried to deceive any customers about the pricePlease let me know if you have any additional questions.Best,Emily

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***