Hi [redacted] , I apologize for any confusion surrounding your contract with ClassPass [redacted] partnership with ClassPass will be terminated at the end of the day notice stated in your contractAdditionally, our Partner Terms and Conditions states the following: TERM AND TERMINATIONThis Agreement will have an initial term of one year and will automatically renew for additional one-year terms until such time as this Agreement is terminatedPartner may terminate this Agreement for any reason upon days advance noticePlease contact your Account Manager if you have any other questions about our partnership Best, ***
Dear [redacted] Thank you for reaching out and I'm sorry to hear that you accidentally reserved these classes! We will waive one of the feesSince all reservations are placed on the studio’s roster instantly, we are unable to provide the class credit back because we’re still paying the studio for your spotPlease allow 5-business days for the refund to process.As a friendly reminder, we have a double confirmation reservation system to help cut down on booking mistakesPlease be sure to double-check all reservation details (date, time, studio, etc.) before hitting that second ‘Reserve’ buttonI definitely wouldn’t want you to experience this inconvenience again as we are unable to waive fees for booking mistakes moving forwardBest,Emily
Revdex.com:At this time, my complaint, ID [redacted] regarding ClassPass Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Hi [redacted] ,Thank you for reaching outI can confirm that your ClassPass account is fully cancelledYour recent membership charge of $has been fully refunded, please allow 5-business days for the refund to processIf you have any other questions, please reach out to [redacted]
Hi [redacted] , class="p1">Thank you for reaching outI am so sorry for the confusionIt looks like one of my colleagues assisted you through emailing [redacted] You were credited two extra classes and an additional three classes to compensate for the inconveniencePlease allow 5-business days for the refund to process of $Please feel free to email [redacted] with any other questions.Best, Emily
Sorry for any trouble here! ClassPass memberships renew each month unless you confirm with our team that your account is cancelledSince you had signed up with a month trial, your account auto-renewed into the full membershipIt seems that our team did not get a confirmation response hours before your cycle renewed which is why you were charged for the renewal We responded to your original email on and have issued refunds for your unused membership fees and cancelled your membership immediatelyRefunds arrive in 5-business days depending on your bank/carrier and you won't be charged again moving forwardPlease reach out at [redacted] if you have any other questions or there is anything else that we can help with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hi [redacted] ,Thank you for reaching outI am so sorry for any confusion with your accountIt looks like you originally signed up for your $two week trial on You were not charged again until after your trial was completedPlease let me know if you billing records do not match oursI have emailed you a receipt for both transactionsIt looks like your account is currently set to cancel at the end of your current cyclePlease let me know if you need assistance with anything else.Best,EmilyTell us why here
Hi [redacted] , Thank you for reaching outI am so sorry for any confusion with your accountIt looks like you originally signed up for your $two week trial on You were not charged again until after your trial was completedPlease let me know if you billing records do not match oursI have emailed you a receipt for both transactions It looks like your account is currently set to cancel at the end of your current cyclePlease let me know if you need assistance with anything elseBest, Emily Tell us why here
Hi [redacted] ,Thank you for reaching outI apologize for any confusion or troubleYour account has been fully cancelled and refunded all charges, as a one time curtesy, since you have not taken a classPlease allow 5-business days for the refund to processPlease feel free to email [redacted] with any other questionsBest,Emily
Hi [redacted] , Thanks for your replyWe've responded to your email and have waived the feeMoving forward, be sure to make all cancellations directly through the ClassPass app or websiteStudios are not able to update your reservation status prior to classAll the best,The ClassPass Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ClassPass does not appropriately vet the studios they are doing business with, and members' information may be shared with an organization that does not follow CAN SPAM law and cannot unsubscribe from unwanted emailsIn addition, when email addresses are shared, members are repeatedly signed up for communications from organization they have unsubscribed from in the pastI do not want to keep being re-added to email lists from studios In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ClassPass does not appropriately vet the studios they are doing business with, and members' information may be shared with an organization that does not follow CAN SPAM law and cannot unsubscribe from unwanted emails In addition, when email addresses are shared, members are repeatedly signed up for communications from organization they have unsubscribed from in the pastI do not want to keep being re-added to email lists from studios In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] ,Thank you for reaching out to ClassPassI apologize for any confusion with our membership pricingThe current rate for your city is $119/monthOur terms state the following under the billing section:d) Price ChangesWe reserve the right to adjust pricing at any timeUnless we expressly communicate otherwise, any price changes to your membership will take effect on your next billing cycle upon notice communicated through a posting on the ClassPass website or mobile applicable or such other means as we may deem appropriate from time to time, such as email.The website was updated and reflected the current pricing of $as of October ***, Unfortunately we are unable to honor any previous pricing, I apologize for the inconvenience.Please let me know if you have any questions about this matter.Best,Emily
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was never notified of any of these charges either via email, or paper mail In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hi [redacted] ,Thank you for reaching outI am so sorry for the troubleIt looks like on 10/*/we processed a refund for this chargeI apologize for any inconvenience or confusion surrounding this chargeYou can always reach out to [redacted] with any questionsBest,Emily
Dear [redacted] , I apologize for any confusionSometimes you’ll notice a pop up that says “Want to bring a friend for free?” If you miss the pop up, no worriesSo long as there are spots left, a “Bring a Friend” button can be found next to your class reservation in your upcoming classes listIn order to book the spot, your friend needs to create a membershipOnce your friend creates a membership with the unique link, they can book the spot in classThis will also give your friend a free class 2- week trial that will automatically transition to our regular class Base plan that he or she can cancel at anytimeClassPass memberships automatically renew each cycle unless you request a cancellation through one of our agents on chat or email, but I apologize for any inconvenienceI am happy to make a one time exception and refund the paymentsYour account has already been cancelled, please allow 5-business days for the refunds to process All my best,Emily
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I'm not sure what they're talking about multiple accounts etcI request that my money be refunded as they seem to be scamming peopleEven know they've been trying to charge my credit card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
Dear [redacted] , I am so sorry for the trouble with your accountIt looks like on Sunday, 3/**, one of our agents was able to assist you with thisYou are now on hold and the refund should process in 5-business daysIf you have any additional questions, please reach out to our Customer Experience team Best, Emily
Hi [redacted] , I apologize for any confusion surrounding your contract with ClassPass [redacted] partnership with ClassPass will be terminated at the end of the day notice stated in your contractAdditionally, our Partner Terms and Conditions states the following: TERM AND TERMINATIONThis Agreement will have an initial term of one year and will automatically renew for additional one-year terms until such time as this Agreement is terminatedPartner may terminate this Agreement for any reason upon days advance noticePlease contact your Account Manager if you have any other questions about our partnership Best, ***
Dear [redacted] Thank you for reaching out and I'm sorry to hear that you accidentally reserved these classes! We will waive one of the feesSince all reservations are placed on the studio’s roster instantly, we are unable to provide the class credit back because we’re still paying the studio for your spotPlease allow 5-business days for the refund to process.As a friendly reminder, we have a double confirmation reservation system to help cut down on booking mistakesPlease be sure to double-check all reservation details (date, time, studio, etc.) before hitting that second ‘Reserve’ buttonI definitely wouldn’t want you to experience this inconvenience again as we are unable to waive fees for booking mistakes moving forwardBest,Emily
Revdex.com:At this time, my complaint, ID [redacted] regarding ClassPass Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Hi [redacted] ,Thank you for reaching outI can confirm that your ClassPass account is fully cancelledYour recent membership charge of $has been fully refunded, please allow 5-business days for the refund to processIf you have any other questions, please reach out to [redacted]
Hi [redacted] , class="p1">Thank you for reaching outI am so sorry for the confusionIt looks like one of my colleagues assisted you through emailing [redacted] You were credited two extra classes and an additional three classes to compensate for the inconveniencePlease allow 5-business days for the refund to process of $Please feel free to email [redacted] with any other questions.Best, Emily
Sorry for any trouble here! ClassPass memberships renew each month unless you confirm with our team that your account is cancelledSince you had signed up with a month trial, your account auto-renewed into the full membershipIt seems that our team did not get a confirmation response hours before your cycle renewed which is why you were charged for the renewal We responded to your original email on and have issued refunds for your unused membership fees and cancelled your membership immediatelyRefunds arrive in 5-business days depending on your bank/carrier and you won't be charged again moving forwardPlease reach out at [redacted] if you have any other questions or there is anything else that we can help with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hi [redacted] ,Thank you for reaching outI am so sorry for any confusion with your accountIt looks like you originally signed up for your $two week trial on You were not charged again until after your trial was completedPlease let me know if you billing records do not match oursI have emailed you a receipt for both transactionsIt looks like your account is currently set to cancel at the end of your current cyclePlease let me know if you need assistance with anything else.Best,EmilyTell us why here
Hi [redacted] , Thank you for reaching outI am so sorry for any confusion with your accountIt looks like you originally signed up for your $two week trial on You were not charged again until after your trial was completedPlease let me know if you billing records do not match oursI have emailed you a receipt for both transactions It looks like your account is currently set to cancel at the end of your current cyclePlease let me know if you need assistance with anything elseBest, Emily Tell us why here
Hi [redacted] ,Thank you for reaching outI apologize for any confusion or troubleYour account has been fully cancelled and refunded all charges, as a one time curtesy, since you have not taken a classPlease allow 5-business days for the refund to processPlease feel free to email [redacted] with any other questionsBest,Emily
Hi [redacted] , Thanks for your replyWe've responded to your email and have waived the feeMoving forward, be sure to make all cancellations directly through the ClassPass app or websiteStudios are not able to update your reservation status prior to classAll the best,The ClassPass Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ClassPass does not appropriately vet the studios they are doing business with, and members' information may be shared with an organization that does not follow CAN SPAM law and cannot unsubscribe from unwanted emailsIn addition, when email addresses are shared, members are repeatedly signed up for communications from organization they have unsubscribed from in the pastI do not want to keep being re-added to email lists from studios In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ClassPass does not appropriately vet the studios they are doing business with, and members' information may be shared with an organization that does not follow CAN SPAM law and cannot unsubscribe from unwanted emails In addition, when email addresses are shared, members are repeatedly signed up for communications from organization they have unsubscribed from in the pastI do not want to keep being re-added to email lists from studios In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] ,Thank you for reaching out to ClassPassI apologize for any confusion with our membership pricingThe current rate for your city is $119/monthOur terms state the following under the billing section:d) Price ChangesWe reserve the right to adjust pricing at any timeUnless we expressly communicate otherwise, any price changes to your membership will take effect on your next billing cycle upon notice communicated through a posting on the ClassPass website or mobile applicable or such other means as we may deem appropriate from time to time, such as email.The website was updated and reflected the current pricing of $as of October ***, Unfortunately we are unable to honor any previous pricing, I apologize for the inconvenience.Please let me know if you have any questions about this matter.Best,Emily
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I was never notified of any of these charges either via email, or paper mail In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Hi [redacted] ,Thank you for reaching outI am so sorry for the troubleIt looks like on 10/*/we processed a refund for this chargeI apologize for any inconvenience or confusion surrounding this chargeYou can always reach out to [redacted] with any questionsBest,Emily
Dear [redacted] , I apologize for any confusionSometimes you’ll notice a pop up that says “Want to bring a friend for free?” If you miss the pop up, no worriesSo long as there are spots left, a “Bring a Friend” button can be found next to your class reservation in your upcoming classes listIn order to book the spot, your friend needs to create a membershipOnce your friend creates a membership with the unique link, they can book the spot in classThis will also give your friend a free class 2- week trial that will automatically transition to our regular class Base plan that he or she can cancel at anytimeClassPass memberships automatically renew each cycle unless you request a cancellation through one of our agents on chat or email, but I apologize for any inconvenienceI am happy to make a one time exception and refund the paymentsYour account has already been cancelled, please allow 5-business days for the refunds to process All my best,Emily
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I'm not sure what they're talking about multiple accounts etcI request that my money be refunded as they seem to be scamming peopleEven know they've been trying to charge my credit card In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
Dear [redacted] , I am so sorry for the trouble with your accountIt looks like on Sunday, 3/**, one of our agents was able to assist you with thisYou are now on hold and the refund should process in 5-business daysIf you have any additional questions, please reach out to our Customer Experience team Best, Emily