Classy Nail Inc

Dear Revdex.com, We did not intend to make this situation any worst than it is We simply responded to the client and she did not agree with our responses. In no way were we trying to stir up any emotional stressThe client did not have to reply while she was on her honeymoon, we had no control of when she could/should reply back That was completely up to her and in no way were we trying to ruin her honeymoonWe were just being prompt and just replied as it was our responsibility to speak out on our behalf. There is nothing else we can do because all sales are final and that was agreed in writing once the client signed inIf the client desires to take legal action, we would be happy to have her contact our attorney

After the owner of classy nails’ previous response I can see that the issue will not be resolved in an easy wayI am rejecting the response that I have received because the owner of Classy Nails has not attempted to make the problem any better, not even by offering me an apologyThroughout this process, they have simply continued to play games and confirm my belief that they are, in my opinion, an expensive but subpar business with very minimal talent and a high amount of disrespectIt is not worth my time, at the moment, to pursue legal actions, however if a high level of harassment continues and I continue to be badgered and belittled by the business and it’s affiliates then I will stand up for myselfIf the owner of Classy Nails does nothing else, then leave me alone, then at least my personal complaint against them will at least have done some goodIt is also my hope that they learn from their actions and become better individuals for potential customers. I want to thank the Revdex.com for being a medium to attempt to solve this problem, it is a shame a solution could not be acquired throughout this disputeHopefully “Classy” Nails Salon will learn from this experience, though I doubt that is a possibility since they don’t even seem to be willing to learn about current nail designs that will make their business better

Good Morning, The Revdex.com system has been down for maintenance and I have been unable to mark this complaint closed. I wanted to make sure you knew that I received the money order for settlement of complaint ID *** on Friday. I will continue to try to access the system as requested to mark the complaint as you instructed. Thank you for all of the assistance that you provided in resolving this issue of billing for non-receipt of services. Thank you,

Dear Revdex.com,Hello my name is [redacted] and I am the manager of Classy Nails. I wantto clarify some misunderstandings disputed by our recent customers. We hada client call in to get a quote on the price of a regular manicure and pedicurewith gel on both hands and feet ($81 value not including tax). We...

quotedthat it would be approximately $80 with tax. I have been a manager here forover 8 years so I am very knowledgeable about the price list and servicesprovided. I would not give false information to any client and I quoted heran "estimate" of the total costs.Our salon clearly has the price listed near the en[redacted]ce when clients walk in.The first client came in for her pedicure and manicure with gel added on topof their service. The client also agreed to do the deluxe pedicure upgrade.This is a total of $89 in value not including tax. The client had alsorequested to get designs added onto her nails ($8-12 value depending oncomplexity and colors). We kindly charged her just $5. The total came out tobe $94 + tax so roughly $101.05. She paid and left.The client's daughter and group of friends came in and each wanted toupgrade to a deluxe gel pedicure (with the exception of one friend) and gelmanicure with designs on both their hands and feet. This brings them to atotal of $89 + $17 worth of designs & rhinestone studs on both hands andfeet. (Total is $106 + tax = 113.95 each individual) Also, the group bookedan appointment for 7 people, however only 5 showed up. They did notbother to call ahead to let our salon know that some were not showing up.We understand things happen, but it is common courtesy to call ahead andlet us know the exact count of people so we can accommodate everyone.When it came time to cash out, the daughter said she was quoted $80. Wetried to explain to her that $80 was a quote for the regular gel manicure + gelpedicure WITHOUT any designs or upgraded services. We all know thatwhen you order something and add additional toppings (ie. pizza) you haveto pay extra for each additional topping. Just like our services, if you want toadd on designs, upgrades etc. you must pay extra for it. The client then gotfrustrated and angry and claimed that we were lying and that it was "bt." In the end, we decided to give them the special price to avoid anyfurther confrontations. The total then was $80 + tax. So each of them paidthe special price, which we kindly granted them. The owner had to put outmoney to cover the discounts for each technician's expenses and time oneach of the client.It was not our fault that they assumed it was "all inclusive" package and thateverything was included. As a client, the first thing I would do is to ask andreassure the price before continuing on with any service when ENTERINGthe vicinity. This is reassuring because what happens if someone quotedthem that day but then they quit or new management is in place and pricesare different or has changed. It is always recommended to always ask andverify the cost(s) of any service before continuing on with the service. As inmost salons, prices may vary and are subject to change. Some salons havedifferent price quotes because of the level of experiences such as senior,junior stylists etc.They assumed that everything was included in that quote over the phone.The client then got frustrated and became argumentative in front of ourclients. The client also belittled the front desk individual boasting that shehas a "master degree" and offended the individual. A witness nearby chimedin and said that the client has zero degree in manners for the way she wasacting.In retaliation, the client & frends decided to write negative reviews aboutour business on Yelp. This is ironic and contradicting because when she gotdone with the designs on her nails, the tech asked her specifically if she likedit and she agreed and said that she liked it. The friends that the client broughtin also had asked her if the designs were acceptable to her since she was the"bride" and she agreed and said yes. I don't understand why she is bitter andcomplaining about the designs or "lack of talent" our technicians have fornot knowing how to perform certain designs. Recent nail design trends suchas "ombre" nails require certain art tools to illustrate it, which we did notpossess. We clearly told her we were unable to do so and she got angry inthe end and said we did not know how to do "simple" designs. They alsoshowed us many designs all of which were complicated including the"galaxy" nail design that they wanted to do. You can't just show us arandom picture off of pinterest and expect everybody to know how to do it.Certain nail designs require detailed brushes and equipment and training inmastering complex nail art. Just because we did not know how to draw thosenail designs, it is not right to belittle us and say we lack talent as stated intheir review. Each of our nail technicians are qualified and licensed. All ofour licensees are displayed in the salon, so there is no reason for the client toassme that "some" of our employees are not licensed.In order to make it fair and settle this dispute in a professional manner, weonly asked that they remove the negative reviews. If they choose not tocooperate, then we ask that they can keep their reviews but pay us the extraservices which they received which comes to a total of $26 + tax each. Forfour of the individuals within the group that is a total of $111.80. Also whena client signs in, they are agreeing that all sales are final and that there areabsolutely no refunds as stated on the sign in sheet. We are happy to fixsomething if they are not happy with their nails.Our salon does not take advantage of any of our clients. We are a reputablebusiness and have grown tremendously over 8 years. We strive to satisfy ourclients and offer the best in quality nail care. It is unfortunate to come acrossclients that feel that they can receive the most but pay the least. Each of ourtechnicians works hard to provide for their families. All of our services arelisted in our salon along with the prices. We are proud of our business andsuccess over the past few years and we will continue to maintain ourreputation.If there are any problems we would be happy to address them personally, butwe will not sit back and bite our tongue and have people walk over us andexpect to pay less for "x" amount of additional services and upgrades. Thatis not justified and unfair to us as a business and to the hard workingtechnicians that patientIy served them. We may all have our own opinions,but it is not fair to discredit a business as a whole and to point fingers at us,when theirs are not clean. If they want cheap prices, they should go to othersalons.  Our salon takes pride in our work and services and our prices reflectthe quality we provide. If there are any dissatisfaction in our work, the clientshould address it in person right away and not wait around to complain.Also, if a client is unhappy with the way a nail looks, another tech is happyto fix it for them and will do their best try to satisfy the client.In no way were we harassing the client, we were simply stating how weperceived the situation and what is fair to everyone. During that moment,words were exchanged between both parties and we take responsibility forwhat was said but it was not one sided. Like stated before, everyone hasopinions and ways of expressing things. We did not intend to "harass" anyclients. We just want the client to become aware of our perception of thesituation. The moral of the story is one's assumption(s) can lead to mistakes,and unfortunately this experience came from the client's mistake ofassuming.Regards,[redacted]Classy Nails Management

Hi! As you know last week was holiday and the check is on its way to Revdex.com in your name (please note that we have 10 days to answer). Did you know that when you signed in on the sign in sheet, in the bottom of the sheet was clearly mark as "all services and sales are final, no refund or exchanged!"? We have the "right" not to give you anything back but we don't want to waste our time on something not even worth fighting back and forth so we decided to "settle". Thank you and have a great day!

Hello my name is [redacted] and I am the manager of Classy Nails. I wantto clarify some misunderstandings disputed by our recent customers. We hada client call in to get a quote on the price of a regular manicure and pedicurewith gel on both hands and feet ($81 value not including tax). We quotedthat...

it would be approximately $80 with tax. I have been a manager here forover 8 years so I am very knowledgeable about the price list and servicesprovided. I would not give false information to any client and I quoted heran "estimate" of the total costs.Our salon clearly has the price listed near the en[redacted]ce when clients walk in.The first client came in for her pedicure and manicure with gel added on topof their service. The client also agreed to do the deluxe pedicure upgrade.This is a total of $89 in value not including tax. The client had alsorequested to get designs added onto her nails ($8-12 value depending oncomplexity and colors). We kindly charged her just $5. The total came out tobe $94 + tax so roughly $101.05. She paid and left.The client's daughter and group of friends came in and each wanted toupgrade to a deluxe gel pedicure (with the exception of one friend) and gelmanicure with designs on both their hands and feet. This brings them to atotal of $89 + $17 worth of designs & rhinestone studs on both hands andfeet. (Total is $106 + tax = 113.95 each individual) Also, the group bookedan appointment for 7 people, however only 5 showed up. They did notbother to call ahead to let our salon know that some were not showing up.We understand things happen, but it is common courtesy to call ahead andlet us know the exact count of people so we can accommodate everyone.When it came time to cash out, the daughter said she was quoted $80. Wetried to explain to her that $80 was a quote for the regular gel manicure + gelpedicure WITHOUT any designs or upgraded services. We all know thatwhen you order something and add additional toppings (ie. pizza) you haveto pay extra for each additional topping. Just like our services, if you want toadd on designs, upgrades etc. you must pay extra for it. The client then gotfrustrated and angry and claimed that we were lying and that it was "bt." In the end, we decided to give them the special price to avoid anyfurther confrontations. The total then was $80 + tax. So each of them paidthe special price, which we kindly granted them. The owner had to put outmoney to cover the discounts for each technician's expenses and time oneach of the client.It was not our fault that they assumed it was "all inclusive" package and thateverything was included. As a client, the first thing I would do is to ask andreassure the price before continuing on with any service when ENTERINGthe vicinity. This is reassuring because what happens if someone quotedthem that day but then they quit or new management is in place and pricesare different or has changed. It is always recommended to always ask andverify the cost(s) of any service before continuing on with the service. As inmost salons, prices may vary and are subject to change. Some salons havedifferent price quotes because of the level of experiences such as senior,junior stylists etc.They assumed that everything was included in that quote over the phone.The client then got frustrated and became argumentative in front of ourclients. The client also belittled the front desk individual boasting that shehas a "master degree" and offended the individual. A witness nearby chimedin and said that the client has zero degree in manners for the way she wasacting.In retaliation, the client & frends decided to write negative reviews aboutour business on Yelp. This is ironic and contradicting because when she gotdone with the designs on her nails, the tech asked her specifically if she likedit and she agreed and said that she liked it. The friends that the client broughtin also had asked her if the designs were acceptable to her since she was the"bride" and she agreed and said yes. I don't understand why she is bitter andcomplaining about the designs or "lack of talent" our technicians have fornot knowing how to perform certain designs. Recent nail design trends suchas "ombre" nails require certain art tools to illustrate it, which we did notpossess. We clearly told her we were unable to do so and she got angry inthe end and said we did not know how to do "simple" designs. They alsoshowed us many designs all of which were complicated including the"galaxy" nail design that they wanted to do. You can't just show us arandom picture off of pinterest and expect everybody to know how to do it.Certain nail designs require detailed brushes and equipment and training inmastering complex nail art. Just because we did not know how to draw thosenail designs, it is not right to belittle us and say we lack talent as stated intheir review. Each of our nail technicians are qualified and licensed. All ofour licensees are displayed in the salon, so there is no reason for the client toassme that "some" of our employees are not licensed.In order to make it fair and settle this dispute in a professional manner, weonly asked that they remove the negative reviews. If they choose not tocooperate, then we ask that they can keep their reviews but pay us the extraservices which they received which comes to a total of $26 + tax each. Forfour of the individuals within the group that is a total of $111.80. Also whena client signs in, they are agreeing that all sales are final and that there areabsolutely no refunds as stated on the sign in sheet. We are happy to fixsomething if they are not happy with their nails.Our salon does not take advantage of any of our clients. We are a reputablebusiness and have grown tremendously over 8 years. We strive to satisfy ourclients and offer the best in quality nail care. It is unfortunate to come acrossclients that feel that they can receive the most but pay the least. Each of ourtechnicians works hard to provide for their families. All of our services arelisted in our salon a[redacted] with the prices. We are proud of our business andsuccess over the past few years and we will continue to maintain ourreputation.If there are any problems we would be happy to address them personally, butwe will not sit back and bite our tongue and have people walk over us andexpect to pay less for "x" amount of additional services and upgrades. Thatis not justified and unfair to us as a business and to the hard workingtechnicians that patientIy served them. We may all have our own opinions,but it is not fair to discredit a business as a whole and to point fingers at us,when theirs are not clean. If they want cheap prices, they should go to othersalons.  Our salon takes pride in our work and services and our prices reflectthe quality we provide. If there are any dissatisfaction in our work, the clientshould address it in person right away and not wait around to complain.Also, if a client is unhappy with the way a nail looks, another tech is happyto fix it for them and will do their best try to satisfy the client.In no way were we harassing the client, we were simply stating how weperceived the situation and what is fair to everyone. During that moment,words were exchanged between both parties and we take responsibility forwhat was said but it was not one sided. Like stated before, everyone hasopinions and ways of expressing things. We did not intend to "harass" anyclients. We just want the client to become aware of our perception of thesituation. The moral of the story is one's assumption(s) can lead to mistakes,and unfortunately this experience came from the client's mistake ofassuming.Regards,[redacted]Classy Nails Management

I do not accept the business owners response since my claim has not been addressed. What I am receiving as a business response on the Revdex.com has nothing to do with my claim. This complaint is about the poor quality of service as much as it is about the money. However, I take exception to Mr [redacted]'s 05/30/2015 response on Yelp. He publicly posted, in response to my posting on Yelp, that 'This should be all settled right after we willing to lowered the price and not charging you for the “extra” services including the designs that takes time to master.' In his response to the Revdex.com Mr. [redacted] states that I received a pedicure upgrade and this service was not received. I have attached a photo to show there was no pedicure upgrade. I have also attached a copy of my receipt and a copy of Mr. [redacted]'s comment on Yelp. All I am asking for is the $21.00 plus tax that Mr. [redacted] is claiming he has provided to me.
Thank you, [redacted]