Classy Nail

Hi! As you know last week was holiday and the check is on its way to Revdex.com in your name (please note that we have days to answer)Did you know that when you signed in on the sign in sheet, in the bottom of the sheet was clearly mark as "all services and sales are final, no refund or exchanged!"? We have the "right" not to give you anything back but we don't want to waste our time on something not even worth fighting back and forth so we decided to "settle"Thank you and have a great day!

Hello my name is [redacted] and I am the manager of Classy NailsI wantto clarify some misunderstandings disputed by our recent customersWe hada client call in to get a quote on the price of a regular manicure and pedicurewith gel on both hands and feet ($value not including tax)We quotedthat it would be approximately $with taxI have been a manager here forover years so I am very knowledgeable about the price list and servicesprovidedI would not give information to any client and I quoted heran "estimate" of the total costs.Our salon clearly has the price listed near the en***ce when clients walk in.The first client came in for her pedicure and manicure with gel added on topof their serviceThe client also agreed to do the deluxe pedicure upgrade.This is a total of $in value not including taxThe client had alsorequested to get designs added onto her nails ($8-value depending oncomplexity and colors)We kindly charged her just $The total came out tobe $+ tax so roughly $She paid and left.The client's daughter and group of friends came in and each wanted toupgrade to a deluxe gel pedicure (with the exception of one friend) and gelmanicure with designs on both their hands and feetThis brings them to atotal of $+ $worth of designs & rhinestone studs on both hands andfeet(Total is $+ tax = each individual) Also, the group bookedan appointment for people, however only showed upThey did notbother to call ahead to let our salon know that some were not showing up.We understand things happen, but it is common courtesy to call ahead andlet us know the exact count of people so we can accommodate everyone.When it came time to cash out, the daughter said she was quoted $Wetried to explain to her that $was a quote for the regular gel manicure + gelpedicure WITHOUT any designs or upgraded servicesWe all know thatwhen you order something and add additional toppings (iepizza) you haveto pay extra for each additional toppingJust like our services, if you want toadd on designs, upgrades etcyou must pay extra for itThe client then gotfrustrated and angry and claimed that we were lying and that it was "bt." In the end, we decided to give them the special price to avoid anyfurther confrontationsThe total then was $+ taxSo each of them paidthe special price, which we kindly granted themThe owner had to put outmoney to cover the discounts for each technician's expenses and time oneach of the client.It was not our fault that they assumed it was "all inclusive" package and thateverything was includedAs a client, the first thing I would do is to ask andreassure the price before continuing on with any service when ENTERINGthe vicinityThis is reassuring because what happens if someone quotedthem that day but then they quit or new management is in place and pricesare different or has changedIt is always recommended to always ask andverify the cost(s) of any service before continuing on with the serviceAs inmost salons, prices may vary and are subject to changeSome salons havedifferent price quotes because of the level of experiences such as senior,junior stylists etc.They assumed that everything was included in that quote over the phone.The client then got frustrated and became argumentative in front of ourclientsThe client also belittled the front desk individual boasting that shehas a "master degree" and offended the individualA witness nearby chimedin and said that the client has zero degree in manners for the way she wasacting.In retaliation, the client & frends decided to write negative reviews aboutour business on YelpThis is ironic and contradicting because when she gotdone with the designs on her nails, the tech asked her specifically if she likedit and she agreed and said that she liked itThe friends that the client broughtin also had asked her if the designs were acceptable to her since she was the"bride" and she agreed and said yesI don't understand why she is bitter andcomplaining about the designs or "lack of talent" our technicians have fornot knowing how to perform certain designsRecent nail design trends suchas "ombre" nails require certain art tools to illustrate it, which we did notpossessWe clearly told her we were unable to do so and she got angry inthe end and said we did not know how to do "simple" designsThey alsoshowed us many designs all of which were complicated including the"galaxy" nail design that they wanted to doYou can't just show us arandom picture off of pinterest and expect everybody to know how to do it.Certain nail designs require detailed brushes and equipment and training inmastering complex nail artJust because we did not know how to draw thosenail designs, it is not right to belittle us and say we lack talent as stated intheir reviewEach of our nail technicians are qualified and licensedAll ofour licensees are displayed in the salon, so there is no reason for the client toassme that "some" of our employees are not licensed.In order to make it fair and settle this dispute in a professional manner, weonly asked that they remove the negative reviewsIf they choose not tocooperate, then we ask that they can keep their reviews but pay us the extraservices which they received which comes to a total of $+ tax eachForfour of the individuals within the group that is a total of $Also whena client signs in, they are agreeing that all sales are final and that there areabsolutely no refunds as stated on the sign in sheetWe are happy to fixsomething if they are not happy with their nails.Our salon does not take advantage of any of our clientsWe are a reputablebusiness and have grown tremendously over yearsWe strive to satisfy ourclients and offer the best in quality nail careIt is unfortunate to come acrossclients that feel that they can receive the most but pay the leastEach of ourtechnicians works hard to provide for their familiesAll of our services arelisted in our salon a [redacted] with the pricesWe are proud of our business andsuccess over the past few years and we will continue to maintain ourreputation.If there are any problems we would be happy to address them personally, butwe will not sit back and bite our tongue and have people walk over us andexpect to pay less for "x" amount of additional services and upgradesThatis not justified and unfair to us as a business and to the hard workingtechnicians that patientIy served themWe may all have our own opinions,but it is not fair to discredit a business as a whole and to point fingers at us,when theirs are not cleanIf they want cheap prices, they should go to othersalons Our salon takes pride in our work and services and our prices reflectthe quality we provideIf there are any dissatisfaction in our work, the clientshould address it in person right away and not wait around to complain.Also, if a client is unhappy with the way a nail looks, another tech is happyto fix it for them and will do their best try to satisfy the client.In no way were we harassing the client, we were simply stating how weperceived the situation and what is fair to everyoneDuring that moment,words were exchanged between both parties and we take responsibility forwhat was said but it was not one sidedLike stated before, everyone hasopinions and ways of expressing thingsWe did not intend to "harass" anyclientsWe just want the client to become aware of our perception of thesituationThe moral of the story is one's assumption(s) can lead to mistakes,and unfortunately this experience came from the client's mistake ofassuming.Regards, [redacted] ***Classy Nails Management