[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:i would like my shipping money refunded as well Thank you
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and while I accept the resolution, the credit card that was used was updated by the credit card service therefore the business must get my new credit card information
or mail me a checkPlease advise.
Regards,
*** *** ***
To whom it may concern-After my complaints do *** dispute to the company I was finally contacted by their *** manager and received a full refund amount.They are still advertising about shipping which needs to be addressed.Thank you.*** ***Sent from my ***
From: Date: Wed, Dec 30, at 8:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] do not see a way to message you on the websiteSnapfish AKA
District Photo did print the calendarMy mother received it todayIt is not as high a quality as in past years when Snapfish was owned by *** ***For example, the photos are not as sharp and the hole to hang the calendar was punched at the edge of the pages so it is an open circle not a hole to hang the calendar fromIt does appear that Snapfish did process a refund for the calendarThis took multiple conversations with their customer service department and three calendar ordersThe calendar should have been received in time for ChristmasFrom checking social media, this debacle was repeated on many orders placed with Snapfish this year. Thank you for your help!*** ***
From: Date: Sun, Jan 24, at 7:AMSubject: Complaint # ***To: Revdex.com Thank you for letting me know what steps have been made with my complaintI am emailing you to let you know that the order was finally received on December 24thI would still like to make my complaint known however since this was a very frustrating process. Thank you so much.*** ***
I have contacted this customer, resolved her issue and offered her an additional goodwill discount for the frustration and inconvenience she has experiencedShe has responded stating that no further action is required on our partThis issue is now closed.Thanks, Jon L***Snapfish Customer
Service
Hello,Per the customer's request, a refund of the shipping cost was issued in the amount of on 12/21/ Please let me know if you require additional information.Regards,Michelle C***
Based on our incident *** his request to cancel his account has been forwarded to the technical team for deletionAs this is personal information and sensitive there must be security checks to delete an account, which explain the delay
Right now his account has no information in it so it seems it was deleted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this respose is satisfactory to me I have retuned the goods - when they refund my payment I will consider the matter closed
Regards,
*** ***
Hello, Please reopen the complaint, and include the customer info so I can reach out to themI thought I had responded to all of these complaints, but these are forwarded to me from a different person (I am not the email address on the account) so I cannot see if there are complaints I have
missed.Thank you, Taylor
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no
reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: They resolved nothing! They are impossible to reach, never respond to e-maiils, and every single phone number for them is disconnected! I disputed the charge with my ***, and it is resolved because of that, not because of Snapfish I thank the Revdex.com for trying to resolve this for me I will never do business with SNAPFISH again You can close this complaint, but not because Snapfish responded appropriately! Thank you
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this
response because: I have asked to be able to return the albums for a refund, not that I be creditedI don't want to be credited so I can order the same poor quality photo albums I received the first timeOne of which was supposed to be a Christmas present and couldn't be given because Snapfish never responded to my first complaint (after not hearing from them for weeks I had to contact them again to get any response).
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** The response fails to acknowledge the depth of the service quality problem that the firm is seemingly prepared to tolerate, but overall it is satisfactory to me.
Regards,
*** ***
This customer has been taken care of through our CRM softwareThank you
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:i would like my shipping money refunded as well Thank you
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and while I accept the resolution, the credit card that was used was updated by the credit card service therefore the business must get my new credit card information
or mail me a checkPlease advise.
Regards,
*** *** ***
To whom it may concern-After my complaints do *** dispute to the company I was finally contacted by their *** manager and received a full refund amount.They are still advertising about shipping which needs to be addressed.Thank you.*** ***Sent from my ***
From: Date: Wed, Dec 30, at 8:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected] do not see a way to message you on the websiteSnapfish AKA
District Photo did print the calendarMy mother received it todayIt is not as high a quality as in past years when Snapfish was owned by *** ***For example, the photos are not as sharp and the hole to hang the calendar was punched at the edge of the pages so it is an open circle not a hole to hang the calendar fromIt does appear that Snapfish did process a refund for the calendarThis took multiple conversations with their customer service department and three calendar ordersThe calendar should have been received in time for ChristmasFrom checking social media, this debacle was repeated on many orders placed with Snapfish this year. Thank you for your help!*** ***
From: Date: Sun, Jan 24, at 7:AMSubject: Complaint # ***To: Revdex.com Thank you for letting me know what steps have been made with my complaintI am emailing you to let you know that the order was finally received on December 24thI would still like to make my complaint known however since this was a very frustrating process. Thank you so much.*** ***
This customer has been refunded and contacted through our CRM softwareThank you
I have contacted this customer, resolved her issue and offered her an additional goodwill discount for the frustration and inconvenience she has experiencedShe has responded stating that no further action is required on our partThis issue is now closed.Thanks, Jon L***Snapfish Customer
Service
This has been resolved via our CRM software
Hello,Per the customer's request, a refund of the shipping cost was issued in the amount of on 12/21/ Please let me know if you require additional information.Regards,Michelle C***
Based on our incident *** his request to cancel his account has been forwarded to the technical team for deletionAs this is personal information and sensitive there must be security checks to delete an account, which explain the delay
Right now his account has no information in it so it seems it was deleted
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this respose is satisfactory to me I have retuned the goods - when they refund my payment I will consider the matter closed
Regards,
*** ***
Customer's complain has been resolved in our system incident ***
This has been resolved with the customer through our CRM software.Thank you, Snapfish Customer Service
Hello, Please reopen the complaint, and include the customer info so I can reach out to themI thought I had responded to all of these complaints, but these are forwarded to me from a different person (I am not the email address on the account) so I cannot see if there are complaints I have
missed.Thank you, Taylor
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no
reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: They resolved nothing! They are impossible to reach, never respond to e-maiils, and every single phone number for them is disconnected! I disputed the charge with my ***, and it is resolved because of that, not because of Snapfish I thank the Revdex.com for trying to resolve this for me I will never do business with SNAPFISH again You can close this complaint, but not because Snapfish responded appropriately! Thank you
Regards,
*** ***
Resolution and refund was provided via ticket#
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this
response because: I have asked to be able to return the albums for a refund, not that I be creditedI don't want to be credited so I can order the same poor quality photo albums I received the first timeOne of which was supposed to be a Christmas present and couldn't be given because Snapfish never responded to my first complaint (after not hearing from them for weeks I had to contact them again to get any response).
Regards,
*** ***
This customer's issue was taken care of through our CRM software, my apologize for the delay in closing the ticket
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** The response fails to acknowledge the depth of the service quality problem that the firm is seemingly prepared to tolerate, but overall it is satisfactory to me.
Regards,
*** ***