Initial Business Response / [redacted] (1000, 13, 2015/04/08) */ I reached out to Mr [redacted] to offer my services in order to see if I we could refinance his current loan at a lower rateI was unable to do so given Mr [redacted] 's credit historyAt the time Mr [redacted] purchased the vehicle he was given the best rate available for his credit fileI will let Mr [redacted] know we can try again in the future for a lower rate and that he also has the option to try with a local credit union Respectfully [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/10/30) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX ext Contact Email: ***@clawsonhonda.com Mr [redacted] contactd us on XX-regarding canceling his service contract and gap.We advised him to come in and sign a cacelation request so we could foward it to the admin Zurich.It was proccessed on 10-20-14.Zurich told us he had canceled it on 10-10-14.We let Mr [redacted] know cancelation refunds take 4-weeks.We will not realease funds until zurich sends us a check.The check will hit our November Statement with other cancelations.I advised Mr [redacted] of this.He replied back that Zurich does electronic funds and he should have it sooner.Were not set up on electronic funds we have a check mailed with the statement.I feel he contatced you prematurely.Im not sure why he waited son long to cancel the product Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was not advised that refunds will take 4-weeks in fact if I have not been proactive in following up with this issue I feel the dealership would have just not responded at allI have copies of multiple emails sent to the dealership since XX-X-XXXX and only recently when I had the finance director involved that I did get a response even though Zurich cancelled the insurance on 10/the dealership still had me sign a "cancellation form" which is redundant when Zurich already cancelled the policyThe issue I feel is not why I waited several months to cancel the issue is I have a right to be refunded in a reasonable timely manner as accorded by the contract
Initial Business Response /* (1000, 12, 2016/05/31) */
We have attempted to contact Mr*** multiple times to resolve his concernsHe has not, to this point, responded to our attempts to make contactWe believe he may have provided an incorrect or changed phone number
Initial
Consumer Rebuttal /* (3000, 15, 2016/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from a representative, *** on 5/and advised to text me as my work schedule was a late scheduleHe texted back saying he would contact the next day but never heard back from him after that day
Final Business Response /* (4000, 17, 2016/06/08) */
We are attempting to reach out to Mr*** again to resolve the situation
Final Consumer Response /* (2000, 19, 2016/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** reached out to me apologized for the delay and went above and beyond to ensure I was satisfied with the resultsThank you
To whom it may concern,
In regards to complaint ID# ***
We shared with *** that due to her troubles we would be willing to let her return the new Honda and we would give her back her SaturnShe denied that offer and said she wanted to keep her new
HondaWe told her we will give her a reimbursement for the Red Alert she agreed to add into the contract for $She agreed to that and received the reimbursement on 10/7/*** agreed that the issue was resolved on our end and that she was happy with the outcome
Initial Business Response /* (1000, 7, 2014/03/18) */
There was an investigation process that had to take place, and the car was approved and will be taken care off. The car will be fixed.
Initial Consumer Rebuttal /* (3000, 9, 2014/03/30) */
(The consumer indicated he/she DID...
NOT accept the response from the business.)
The business has not contacted me or returned my calls to inform me that my vehicle will be fixed.
Final Consumer Response /* (2000, 13, 2014/05/01) */
The dealer ship has fixed my car, can you please close my complaint.
Initial Business Response /* (1000, 5, 2014/10/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX ext 111
Contact Email: [redacted]@clawsonhonda.com
Mr [redacted] contactd us on XX-XX-XX regarding canceling his service contract and gap.We advised him to come in and sign a...
cacelation request so we could foward it to the admin Zurich.It was proccessed on 10-20-14.Zurich told us he had canceled it on 10-10-14.We let Mr [redacted] know cancelation refunds take 4-6 weeks.We will not realease funds until zurich sends us a check.The check will hit our November Statement with other cancelations.I advised Mr [redacted] of this.He replied back that Zurich does electronic funds and he should have it sooner.Were not set up on electronic funds we have a check mailed with the statement.I feel he contatced you prematurely.Im not sure why he waited son long to cancel the product.
Initial Consumer Rebuttal /* (2000, 7, 2014/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was not advised that refunds will take 4-6 weeks in fact if I have not been proactive in following up with this issue I feel the dealership would have just not responded at all. I have copies of multiple emails sent to the dealership since XX-X-XXXX and only recently when I had the finance director involved that I did get a response even though Zurich cancelled the insurance on 10/10 the dealership still had me sign a "cancellation form" which is redundant when Zurich already cancelled the policy. The issue I feel is not why I waited several months to cancel the issue is I have a right to be refunded in a reasonable timely manner as accorded by the contract
We have taken care of the customers [redacted] as well as all the dents she was requesting. With respect to her bumper, the customer admitted to us that the damage to her bumper was caused by a previous tow, we informed the customer of the cause of her primary damage and instructed her to contact her...
Initial Business Response /* (1000, 13, 2015/04/08) */
I reached out to Mr. [redacted] to offer my services in order to see if I we could refinance his current loan at a lower rate. I was unable to do so given Mr. [redacted]'s credit history. At the time Mr. [redacted] purchased the vehicle he was...
given the best rate available for his credit file. I will let Mr. [redacted] know we can try again in the future for a lower rate and that he also has the option to try with a local credit union.
Respectfully
[redacted]
Initial Business Response / [redacted] (1000, 13, 2015/04/08) */ I reached out to Mr [redacted] to offer my services in order to see if I we could refinance his current loan at a lower rateI was unable to do so given Mr [redacted] 's credit historyAt the time Mr [redacted] purchased the vehicle he was given the best rate available for his credit fileI will let Mr [redacted] know we can try again in the future for a lower rate and that he also has the option to try with a local credit union Respectfully [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/10/30) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX ext Contact Email: ***@clawsonhonda.com Mr [redacted] contactd us on XX-regarding canceling his service contract and gap.We advised him to come in and sign a cacelation request so we could foward it to the admin Zurich.It was proccessed on 10-20-14.Zurich told us he had canceled it on 10-10-14.We let Mr [redacted] know cancelation refunds take 4-weeks.We will not realease funds until zurich sends us a check.The check will hit our November Statement with other cancelations.I advised Mr [redacted] of this.He replied back that Zurich does electronic funds and he should have it sooner.Were not set up on electronic funds we have a check mailed with the statement.I feel he contatced you prematurely.Im not sure why he waited son long to cancel the product Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was not advised that refunds will take 4-weeks in fact if I have not been proactive in following up with this issue I feel the dealership would have just not responded at allI have copies of multiple emails sent to the dealership since XX-X-XXXX and only recently when I had the finance director involved that I did get a response even though Zurich cancelled the insurance on 10/the dealership still had me sign a "cancellation form" which is redundant when Zurich already cancelled the policyThe issue I feel is not why I waited several months to cancel the issue is I have a right to be refunded in a reasonable timely manner as accorded by the contract
Initial Business Response /* (1000, 12, 2016/05/31) */
We have attempted to contact Mr*** multiple times to resolve his concernsHe has not, to this point, responded to our attempts to make contactWe believe he may have provided an incorrect or changed phone number
Initial
Consumer Rebuttal /* (3000, 15, 2016/05/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from a representative, *** on 5/and advised to text me as my work schedule was a late scheduleHe texted back saying he would contact the next day but never heard back from him after that day
Final Business Response /* (4000, 17, 2016/06/08) */
We are attempting to reach out to Mr*** again to resolve the situation
Final Consumer Response /* (2000, 19, 2016/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** reached out to me apologized for the delay and went above and beyond to ensure I was satisfied with the resultsThank you
To whom it may concern,
In regards to complaint ID# ***
We shared with *** that due to her troubles we would be willing to let her return the new Honda and we would give her back her SaturnShe denied that offer and said she wanted to keep her new
HondaWe told her we will give her a reimbursement for the Red Alert she agreed to add into the contract for $She agreed to that and received the reimbursement on 10/7/*** agreed that the issue was resolved on our end and that she was happy with the outcome
Initial Business Response /* (1000, 7, 2014/03/18) */
There was an investigation process that had to take place, and the car was approved and will be taken care off. The car will be fixed.
Initial Consumer Rebuttal /* (3000, 9, 2014/03/30) */
(The consumer indicated he/she DID...
NOT accept the response from the business.)
The business has not contacted me or returned my calls to inform me that my vehicle will be fixed.
Final Consumer Response /* (2000, 13, 2014/05/01) */
The dealer ship has fixed my car, can you please close my complaint.
Initial Business Response /* (1000, 5, 2014/10/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX ext 111
Contact Email: [redacted]@clawsonhonda.com
Mr [redacted] contactd us on XX-XX-XX regarding canceling his service contract and gap.We advised him to come in and sign a...
cacelation request so we could foward it to the admin Zurich.It was proccessed on 10-20-14.Zurich told us he had canceled it on 10-10-14.We let Mr [redacted] know cancelation refunds take 4-6 weeks.We will not realease funds until zurich sends us a check.The check will hit our November Statement with other cancelations.I advised Mr [redacted] of this.He replied back that Zurich does electronic funds and he should have it sooner.Were not set up on electronic funds we have a check mailed with the statement.I feel he contatced you prematurely.Im not sure why he waited son long to cancel the product.
Initial Consumer Rebuttal /* (2000, 7, 2014/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was not advised that refunds will take 4-6 weeks in fact if I have not been proactive in following up with this issue I feel the dealership would have just not responded at all. I have copies of multiple emails sent to the dealership since XX-X-XXXX and only recently when I had the finance director involved that I did get a response even though Zurich cancelled the insurance on 10/10 the dealership still had me sign a "cancellation form" which is redundant when Zurich already cancelled the policy. The issue I feel is not why I waited several months to cancel the issue is I have a right to be refunded in a reasonable timely manner as accorded by the contract
We have taken care of the customers [redacted] as well as all the dents she was requesting. With respect to her bumper, the customer admitted to us that the damage to her bumper was caused by a previous tow, we informed the customer of the cause of her primary damage and instructed her to contact her...
insurance company.
Initial Business Response /* (1000, 13, 2015/04/08) */
I reached out to Mr. [redacted] to offer my services in order to see if I we could refinance his current loan at a lower rate. I was unable to do so given Mr. [redacted]'s credit history. At the time Mr. [redacted] purchased the vehicle he was...
given the best rate available for his credit file. I will let Mr. [redacted] know we can try again in the future for a lower rate and that he also has the option to try with a local credit union.
Respectfully
[redacted]