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Clay-King.com, Inc.

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Clay-King.com, Inc. Reviews (2)

Good Morning,In response to the complaint filed by Mr. W[redacted] against Clay-King.com (Revdex.com ID: [redacted]), we would like to submit evidence to counter his claim. Mr. O[redacted] has placed a total of four orders with our company; three of which he has claimed to not have received all of his...

items. After receiving his second order, he submitted a missing item claim with us and we sent the replacement without an investigation. He placed third and fourth orders ([redacted] and [redacted]) on June 28th and July13th and after they were delivered, he contacted us on July 26th claiming to be missing items from both orders: four pounds of cobalt carbonate from [redacted] and 1 pound of cobalt carbonate, 6 pounds of manganese dioxide and a siphon blower from order no. [redacted]. While we do require the customer to inform us within three business days after delivery to report missing or damaged items, we always conduct an investigation our their behalf to ensure that there are no extenuating circumstances that would unfairly deprive them of their purchased items. In Mr. O[redacted]’s case, I spoke with the person who packed these particular items and she distinctly remembers including all of the items in both orders. I also compared the total weight of the items in each order to the weight on the FedEx shipping manifest and found no discrepancy (he claims a total of 11 pounds of missing material). We always give our customer’s the benefit of the doubt, but his behavior over the phone (rude, belligerent and demanding) as well as his past history of claiming missing items leads us to believe he is exhibiting fraudulent behavior.When we spoke to him this Monday (8/7/17), he was verbally abusive toward our sales staff. He called roughly 20 or 30 times in the course of an hour and it became so disruptive; we were obliged to block his calls. We take great pride in our reputation (read our online reviews) and do everything we can for our customers. Unfortunately, there are those who would do all they can to take advantage and we simply cannot conduct business with individuals who we believe are trying to defraud us.I have provided copies of his disputed orders, order history and the FedEx shipping manifest (the weights of which are entered by the scale provided by FedEx, not entered by hand). Thanks for your consideration in this matter,A[redacted]. B[redacted]www.clay-king.com[redacted]@clay-king.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
W[redacted] Yes I have made all these claims for all these missing materials. Though the only items I am wanting or for reimbursement are the missing items from the order #[redacted]. I don't have the invoice from past orders and can't justify there continueses miss packing. Yes I was rude and upset, I have a time line and everyday that passes is another day with out the materials I have paid for and this in turn impacts my time line to finish working  and only creates more frustration and problems from me. My claim is only from order #[redacted] 1 lbs of colbolt carbonate, 6 lbs of maganesse dioxide and the siphon blower. There are 7 lbs missing here and there is no way it weight out if there are 7lbs missing from the package. This is rediculous, I've spend over $2000 there in the last few months was was hoping to use this business for the rest of my life in this medium but because they have now taking 120 ish dollars it is causing quite the problem for me. My invoice was neither checked or signed by any of there employees.

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Address: 125 Ben Abi Rd, Roseville, California, United States, 95661

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