Clay Paul Group- Insurance Broker

Complaint: [redacted] I am rejecting this response because:Mr [redacted] 's rendition is a gross distortion of the truthOffering to pay is not the same as actually payingWhereby Mr [redacted] did agree to pay the outstanding charges, the fact remains he did not do so before the due date as he promisedI called his office several times over a month and a half to alert him I was still receiving notices from SafecoEach time I was assured payment would be made before the due dateHe did notInstead, I was forced to pay the Safeco changes plus a late fee due to Mr [redacted] 's liesDId he expect me to stay a customer for an undetermined amount of time, months or even years, before he fulfilled his promise? Mr [redacted] broke his written word documented in his email to meI did not switch agents until after I was forced to do what he said he would do but did notHad he kept his word as agreed, I would still be his customerHe did not and he is no longer trusted.Additionally, he made unauthorized modifications to my declarations, claiming deductions to which I am not entitledThis is fraud and will be reported to the Texas Insurance Board.I will not speak with Mr [redacted] There is nothing he can say that will account for his lies and deceit and ineptitudeMr [redacted] and his company are a blight upon legitimate insurance agents in the state of TexasShould this attempt at remediation fail, my next step will be small claims court where no one will come out ahead, especially Mr [redacted] and his company Regards, [redacted]

Complaint: ***
I am rejecting this response because:Mr***'s rendition is a gross distortion of the truthOffering to pay is not the same as actually payingWhereby Mr*** did agree to pay the outstanding charges, the fact remains he did not do so before the due date as he promisedI called his office several times over a month and a half to alert him I was still receiving notices from SafecoEach time I was assured payment would be made before the due dateHe did notInstead, I was forced to pay the Safeco changes plus a late fee due to Mr***'s liesDId he expect me to stay a customer for an undetermined amount of time, months or even years, before he fulfilled his promise? Mr*** broke his written word documented in his email to meI did not switch agents until after I was forced to do what he said he would do but did notHad he kept his word as agreed, I would still be his customerHe did not and he is no longer trusted.Additionally, he made unauthorized modifications to my declarations, claiming deductions to which I am not entitledThis is fraud and will be reported to the Texas Insurance Board.I will not speak with Mr***There is nothing he can say that will account for his lies and deceit and ineptitudeMr*** and his company are a blight upon legitimate insurance agents in the state of TexasShould this attempt at remediation fail, my next step will be small claims court where no one will come out ahead, especially Mr*** and his company.
Regards,
*** ***

Mrs***, Mr*** owed the money due to Safeco Insurance Company finding a claim on his Clue Report. I offered to pay the surcharge, even though I did not owe the money, because he was a customer. He ended up leaving my insurance agency to go to another agency before I paid
the amount so I am not going to pay the amount due to not owing it. I am more than happy to discuss this with Mr*** or with his counsel. Thank you *** ** *** Principal

Complaint: [redacted]
I am rejecting this response because:Mr. [redacted]'s rendition is a gross distortion of the truth. Offering to pay is not the same as actually paying. Whereby Mr. [redacted] did agree to pay the outstanding charges, the fact remains he did not do so before the due date as he promised. I called his office several times over a month and a half to alert him I was still receiving notices from Safeco. Each time I was assured payment would be made before the due date. He did not. Instead, I was forced to pay the Safeco changes plus a late fee due to Mr. [redacted]'s lies. DId he expect me to stay a customer for an undetermined amount of time, months or even years, before he fulfilled his promise? Mr. [redacted] broke his written word documented in his email to me. I did not switch agents until after I was forced to do what he said he would do but did not. Had he kept his word as agreed, I would still be his customer. He did not and he is no longer trusted.Additionally, he made unauthorized modifications to my declarations, claiming deductions to which I am not entitled. This is fraud and will be reported to the Texas Insurance Board.I will not speak with Mr. [redacted]. There is nothing he can say that will account for his lies and deceit and ineptitude. Mr. [redacted] and his company are a blight upon legitimate insurance agents in the state of Texas. Should this attempt at remediation fail, my next step will be small claims court where no one will come out ahead, especially Mr. [redacted] and his company. 
Regards,
[redacted]

Mrs. [redacted],   Mr. [redacted] owed the money due to Safeco Insurance Company finding a claim on his Clue Report.  I offered to pay the surcharge, even though I did not owe the money, because he was a customer.  He ended up leaving my insurance agency to go to another agency before I paid...

the amount so I am not going to pay the amount due to not owing it.  I am more than happy to discuss this with Mr. [redacted] or with his counsel.  Thank you.                                             ...⇄   [redacted]  Principal