Clayton Accounting & Tax Service

I have been out of town and this is the first I have had to respond to Ms [redacted] 's letter.First: Our fashion shades are never guaranteed to stay in the hair, Ms [redacted] was told that before the service was done by her daughters stylist She insisted she wan ted the pink in her hair for a family wedd ingAfter it did not stay in, even though I t was against company policy to a fashion shade that is notguara teed to stay in, days later the salon manager permitted a stylist to redo the service at no cost to her She decided to instead get purple in the daughters hair for the family weddingNot only did she change her mind and proceed with a different color that again was told would not stay I n the hair, Ms [redacted] is complaing that shade that did not stayTypically fashion shades only stay in the hair if you do not wash the hair, the type of color that it is is temporaryIt will come out of the hair if it is only wet in the shower, tub, pool etc.....We did explain that to Ms [redacted] andagain this type of service is not guaranteed, so she is not eligible to gain her money back I feel the second service really should have been paid for, $in free services, and she received it complimentary.Also, she had been in the salon several times herself before she complained on June 27th to the salon manager Ms [redacted] also told her stylist her daughter liked her color both times and so did the childs father

I have been out of town and this is the first I have had to respond to Ms. [redacted]'s letter.First: Our fashion shades are never guaranteed to stay in the hair, Ms [redacted] was told that before the service was done by her daughters stylist.  She insisted she wan ted the pink in her hair for a...

family wedd ing. After it did not stay in, even though I t was against company policy to re-do a fashion shade that is notguara teed to stay in, 6 days later the salon manager permitted a stylist to redo the service at no cost to her.  She decided to instead get purple in the daughters hair for the family wedding. Not only did she change her mind and proceed with a different color that again was told would not stay I n the hair, Ms. [redacted] is complaing that shade that did not stay. Typically fashion shades only stay in the hair if you do not wash the hair, the type of color that it is is temporary. It will come out of the hair if it is only wet in the shower, tub, pool etc.....We did explain that to Ms. [redacted] andagain this type of service is not guaranteed, so she is not eligible to gain her money back.  I feel the second service really should have been paid for, $65 in free services, and she received it complimentary.Also, she had been in the salon several times herself before she complained on June 27th to the salon manager.  Ms. [redacted] also told her stylist her daughter liked her color both times and so did the childs father