Clayton Kendall received a letter from the Revdex.com regarding a complaint filed by a customer - [redacted] - on January 5, He requested that his package be overnighted or he be given a refund for his order of $47.04.Mr [redacted] 's order was placed Friday, December 12, on [redacted] The standard production time for most orders is business daysWith the increased amount of orders being placed during the holiday season, we could not guarantee that orders placed after December 8, 2014, would be delivered by December 25, A website banner stating this was placed on the [redacted] .com home page to ensure that our customers would be aware of this potential delivery issue.During the production process, there was an issue that delayed the order slightlyWe notified Mr [redacted] on December 30th and he asked if we could upgrade his shipping since the delay was a result of an issue on our endThe Clayton Kendall Customer Service Representative, John C***, upgraded his shipping to FedEx Day Air on December 31, With the New Year holiday, the FedEx Day Air shipping consisted of Saturday and MondayMr [redacted] received his package on Monday, January 5, at 10:33am
Clayton Kendall received a letter from the Revdex.com regarding a complaint filed by a customer - [redacted] - on January 5, He requested that his package be overnighted or he be given a refund for his order of $47.04.Mr [redacted] 's order was placed Friday, December 12, on [redacted] The standard production time for most orders is business daysWith the increased amount of orders being placed during the holiday season, we could not guarantee that orders placed after December 8, 2014, would be delivered by December 25, A website banner stating this was placed on the [redacted] .com home page to ensure that our customers would be aware of this potential delivery issue.During the production process, there was an issue that delayed the order slightlyWe notified Mr [redacted] on December 30th and he asked if we could upgrade his shipping since the delay was a result of an issue on our endThe Clayton Kendall Customer Service Representative, John C***, upgraded his shipping to FedEx Day Air on December 31, With the New Year holiday, the FedEx Day Air shipping consisted of Saturday and MondayMr [redacted] received his package on Monday, January 5, at 10:33am