Clayton Propane LLC

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? Yes as stated your company "should have been aware of this issue at the time of delivery" instead? I, the consumer, was not made aware of the problem until I found it days later Regards, ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The vehicle was brought in on 9-3-and was picked up on 9-5-at 3:30pmThe car was driven from the dealer for miles then back to the dealer without the original issue noticedThe car was then driven back to my house approximately milesWhen I went to work at later that evening about miles later the vehicle started making the original noise and the transmission began to act in the same manner as beforeThe car will not move and a message appears "transmission failure" on the cars displayI looked under the hood and could not immediately see anything out of placeHowever I did notice some loose bolts sitting on top of the transmissionNow I am left without a vehicle again and will have to pay a huge bill to get the vehicle back to the dealer and pay for a rental car so they can repair the issue again that they were aware of when they sold the vehicleThis issue has caused significant time loss for me and I feel there is a serious lack of compassion from the dealer Regards, [redacted]

I just talked to the customer and I will send a towing truck to pick up the vehicle from her house.It is unfortunate that vehicle keeps breaking downWe will fix it right and we will put the customer on a rental car while we fix it.We will not charge the customer one dollar for the repairs Tania E [redacted] General Manager

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint? The vehicle was brought in on 9-3-and was picked up on 9-5-at 3:30pmThe car was driven from the dealer for miles then back to the dealer without the original issue noticedThe car was then driven back to my house approximately milesWhen I went to work at later that evening about miles later the vehicle started making the original noise and the transmission began to act in the same manner as beforeThe car will not move and a message appears "transmission failure" on the cars displayI looked under the hood and could not immediately see anything out of placeHowever I did notice some loose bolts sitting on top of the transmissionNow I am left without a vehicle again and will have to pay a huge bill to get the vehicle back to the dealer and pay for a rental car so they can repair the issue again that they were aware of when they sold the vehicleThis issue has caused significant time loss for me and I feel there is a serious lack of compassion from the dealer.? Regards, [redacted] ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Yes as stated your company "should have been aware of this issue at the time of delivery" instead I, the consumer, was not made aware of the problem until I found it days later
Regards,

I talked to the customer this morning and they had already agreed with the Service Director to bring the vehicle on September 4th for the repairs.I offered to bring the vehicle before that and the customer said that it will be better to bring it on September 4th.This is a recall issue
that we will fix 100%. Tania E***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Yes as stated your company "should have been aware of this issue at the time of delivery" instead I, the consumer, was not made aware of the problem until I found it days later
Regards,

I just talked to the customer and I will send a towing truck to pick up the vehicle from her house.It is unfortunate that vehicle keeps breaking downWe will fix it right and we will put the customer on a rental car while we fix it.We will not charge the customer one dollar for the repairs. Tania E***General Manager

We took care of the recall and all the issues the vehicle hd last week and we also called the customer to make sure she was happy with the results
Customer confirmed that the vehicle was working fine and she didn't have anymore issues
The porblem has been resolved
Thank you
Tania E***
General Manager

The customer was here this afternoon and we decided that hte best thing to do was to cancel the deal.*** *** wasn't happy with the truck so we called *** and asked them to back the deal out.He took his trade in back and he is happy now. He will close the complaint
today. Thank youTania E***General Manager

We did our job at the time of delivery by going over everything in the vehicle.Customer was very happy with everything that we fixed in the vehicle prior to him taking delivery of it. He walked around with the Manager and he agreed that the vehicle was in great condition.I understand that he might not be happy with it now but that doesn't mean that we acted in bad faith.We should have been aware of this issue at the time of delivery not a month later.Nothing was promised, nothing was owed.Please close this complaint. Tania ***General Manager

I talked to the customer this morning and they had already agreed with the Service Director to bring the vehicle on September 4th for the repairs.I offered to bring the vehicle before that and the customer said that it will be better to bring it on September 4th.This is a recall issue
that we will fix 100%. Tania E***General Manager

Contact has been made and we got cancelation documents signed by customer and submitted, we made the customer aware it can take 6-weeks to receive his refund. Thanks

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint?
The vehicle was brought in on 9-3-and was picked up on 9-5-at 3:30pmThe car was driven from the dealer for miles then back to the dealer without the original issue noticedThe car was then driven back to my house approximately milesWhen I went to work at later that evening about miles later the vehicle started making the original noise and the transmission began to act in the same manner as beforeThe car will not move and a message appears "transmission failure" on the cars displayI looked under the hood and could not immediately see anything out of placeHowever I did notice some loose bolts sitting on top of the transmissionNow I am left without a vehicle again and will have to pay a huge bill to get the vehicle back to the dealer and pay for a rental car so they can repair the issue again that they were aware of when they sold the vehicleThis issue has caused significant time loss for me and I feel there is a serious lack of compassion from the dealer.?
Regards,
*** ***?
?

I just talked to the customer and explained to him our CPO and recon processHe was disappointed about the way the Used Car Manager handled? him and I apologized for that.We did do a good walk around when we sold? Mr.? *** ? the vehicle and he noticed some other things that were
wrong with it at the time of purchase and we took care of them.We weren't aware of ? any extra damage on the truck at the time of deliveryAutoNation does have a day money back guarantee for all the customers that buy a used car to avoid issues like this one.The day money back? gives ? the customer the opportunity to make us aware of any issues in the vehicle within in three days so we can either take care of them or bring the vehicle back.Unfortunately it is too late for us to do anything in the vehicleIt is a used car and the customer understood that some of those issues can occurred on a pre owned vehicle.I promised the customer that I ? will address the way my Manager talked to him tomorrow to make sure this kind of behavior doesn't repeat.He was good with my explanation and we should be good to go.FYII attached a? ? legal document signed ? by the customer that shows that we didn't owe him anything when he purchased the vehicle.? Tania ***General Manager? ?

The customer was here this afternoon and we decided that hte best thing to do was to cancel the deal.*** *** wasn't happy with the truck so we called *** and asked them to back? the deal out.He took his trade in back and he is happy now.? He will ? close the complaint
today.? Thank youTania E***General Manager

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me? I want to thank the dealership for working with me on this matter
?

We did our job at the time of delivery by going over everything in the vehicle.Customer was very happy with? everything that we fixed in the vehicle prior to him taking delivery of it.? He walked around? with the Manager and he agreed that the vehicle was in great condition.I understand that he might not be happy with it now but that doesn't mean that we acted in bad faith.We should have been aware of this issue at the time of delivery not a month later.Nothing was promised, nothing was owed.Please close this complaint.? Tania ***General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
The vehicle was brought in on 9-3-2015 and was picked up on 9-5-2015 at 3:30pm. The car was driven from the dealer for 7 miles then back to the dealer without the original issue noticed. The car was then driven back to my house approximately 70 miles. When I went to work at later that evening about 30 miles later the vehicle started making the original noise and the transmission began to act in the same manner as before. The car will not move and a message appears "transmission failure" on the cars display. I looked under the hood and could not immediately see anything out of place. However I did notice some loose bolts sitting on top of the transmission. Now I am left without a vehicle again and will have to pay a huge bill to get the vehicle back to the dealer and pay for a rental car so they can repair the issue again that they were aware of when they sold the vehicle. This issue has caused significant time loss for me and I feel there is a serious lack of compassion from the dealer. 
Regards,
[redacted]

I just talked to the customer and explained to him our CPO and recon process. He was disappointed about the way the Used Car Manager handled him and I apologized for that.We did do a good walk around when we sold Mr. [redacted]  the vehicle and he noticed some other things that were...

wrong with it at the time of purchase and we took care of them.We weren't aware of  any extra damage on the truck at the time of delivery. AutoNation does have a 3 day money back guarantee for all the customers that buy a used car to avoid issues like this one.The 3 day money back gives  the customer the opportunity to make us aware of any issues in the vehicle within in three days so we can either take care of them or bring the vehicle back.Unfortunately it is too late for us to do anything in the vehicle. It is a used car and the customer understood that some of those issues can occurred on a pre owned vehicle.I promised the customer that I  will address the way my Manager talked to him tomorrow to make sure this kind of behavior doesn't repeat.He was good with my explanation and we should be good to go.FYII attached a  legal document signed  by the customer that shows that we didn't owe him anything when he purchased the vehicle. Tania [redacted]General Manager