Clayton Storm Hall

Good Evening,My name is [redacted] I am the CEO and Creative Director of CLAYTON STORM [redacted] LLCWe specialize in handbags and custom clothing items for clients here in the city of RichmondWhen I met with [redacted] in September, we had discussed creating a custom backpack for herShe was so excited and I was too! Just the thought of having a new and hopefully a repeat customer is something that my company strives to build everyday, being that we are a relatively new businessWe were extremely busy, yet took her order very seriouslyI have a small staff who help complete orders in a timely and delicate mannerEach product is made by handIt was not until it was brought to my attention by a member of my staff that there were issues being had with this particular orderThings got extremely hectic due to some big projects in the works and my employees are trustworthy and know how to efficiently work and handle situations such as thisI in fact did reach out to Ms [redacted] about her order to try and correct the issueWe are a relatively new business with costly supplies, so I happily offered her alternative options such as her bag to be corrected by me personally or an even exchange of another product we currently have in stockI did perfusely apologize for the mix up to her and promised that I would make the situation betterWe rarely ever receive a complaint, yet alone get one from the Revdex.com based on a client issueI am very shocked as a designer and owner of my business that it would escalate to such a situationShe dis email me back saying that I could fix the parts wrong with her bag and return it to her when completedShe agreed and asked where she could come drop it offI emailed her this afternoon saying that if she liked, she could gladly drop off her backpack for repair at my holiday pop up store at [redacted] Square Mall this upcoming weekendI have not heard a response, but trying to keep a positive outlook on the situationThis is frightening for any business owner because it is the customer that we care most about, and I truly wish this did not get out of hand like this, but I am totally willing to fix her bag and give her what she did pay her hard earned money forThank you so much and feel free to reach me at: [redacted] *f you have any further questionsThank you so much and have a good eveningSincerely, [redacted] ***

Good Evening,My name is *** *** I am the CEO and Creative Director of CLAYTON STORM *** LLCWe specialize in handbags and custom clothing items for clients here in the city of RichmondWhen I met with *** *** in September, we had discussed creating a custom backpack for herShe
was so excited and I was too! Just the thought of having a new and hopefully a repeat customer is something that my company strives to build everyday, being that we are a relatively new businessWe were extremely busy, yet took her order very seriouslyI have a small staff who help complete orders in a timely and delicate mannerEach product is made by handIt was not until it was brought to my attention by a member of my staff that there were issues being had with this particular orderThings got extremely hectic due to some big projects in the works and my employees are trustworthy and know how to efficiently work and handle situations such as thisI in fact did reach out to Ms *** about her order to try and correct the issueWe are a relatively new business with costly supplies, so I happily offered her alternative options such as her bag to be corrected by me personally or an even exchange of another product we currently have in stock. I did perfusely apologize for the mix up to her and promised that I would make the situation betterWe rarely ever receive a complaint, yet alone get one from the Revdex.com based on a client issueI am very shocked as a designer and owner of my business that it would escalate to such a situationShe dis email me back saying that I could fix the parts wrong with her bag and return it to her when completedShe agreed and asked where she could come drop it offI emailed her this afternoon saying that if she liked, she could gladly drop off her backpack for repair at my holiday pop up store at *** Square Mall this upcoming weekendI have not heard a response, but trying to keep a positive outlook on the situationThis is frightening for any business owner because it is the customer that we care most about, and I truly wish this did not get out of hand like this, but I am totally willing to fix her bag and give her what she did pay her hard earned money for.Thank you so much and feel free to reach me at: *** *f you have any further questions. Thank you so much and have a good evening.Sincerely,*** ***
*** *** *** *** ***

Good Evening,My name is [redacted] I am the CEO and Creative Director of CLAYTON STORM [redacted] LLC. We specialize in...

handbags and custom clothing items for clients here in the city of Richmond. When I met with [redacted] in September, we had discussed creating a custom backpack for her. She was so excited and I was too! Just the thought of having a new and hopefully a repeat customer is something that my company strives to build everyday, being that we are a relatively new business. We were extremely busy, yet took her order very seriously. I have a small staff who help complete orders in a timely and delicate manner. Each product is made by hand. It was not until it was brought to my attention by a member of my staff that there were issues being had with this particular order. Things got extremely hectic due to some big projects in the works and my employees are trustworthy and know how to efficiently work and handle situations such as this. I in fact did reach out to Ms [redacted] about her order to try and correct the issue. We are a relatively new business with costly supplies, so I happily offered her alternative options such as her bag to be corrected by me personally or an even exchange of another product we currently have in stock. I did perfusely apologize for the mix up to her and promised that I would make the situation better. We rarely ever receive a complaint, yet alone get one from the Revdex.com based on a client issue. I am very shocked as a designer and owner of my business that it would escalate to such a situation. She dis email me back saying that I could fix the parts wrong with her bag and return it to her when completed. She agreed and asked where she could come drop it off. I emailed her this afternoon saying that if she liked, she could gladly drop off her backpack for repair at my holiday pop up store at [redacted] Square Mall this upcoming weekend. I have not heard a response, but trying to keep a positive outlook on the situation. This is frightening for any business owner because it is the customer that we care most about, and I truly wish this did not get out of hand like this, but I am totally willing to fix her bag and give her what she did pay her hard earned money for.
Thank you so much and feel free to reach me at: [redacted] *f you have any further questions. Thank you so much and have a good evening.
Sincerely,
[redacted]
[redacted]

Review: On September 24,2015 I met Mr.Clayton H[redacted] and asked him if he could design and make me a backpack with adjustable shoulder straps and an interior pocket. Mr.[redacted] stated that would be no problem, and even sketched a picture of what the backpack would look like inside and out. Mr.[redacted] let me keep the sketches. I asked Mr.[redacted] how long it would take until I received the backpack. Mr. [redacted] stated I would have the backpack in one week. I paid Mr. [redacted] $178.50 for the backpack. Mr. [redacted] even offered to donate bags to the agency I work for. On October 1, 2015 I emailed Mr. [redacted] and asked if the offer for donated bags still stands. The same day Mr. [redacted] replied that the offer still stands and that my backpack would be in production on Saturday. On October 19 2015 I emailed Mr. [redacted] and asked the status of my backpack. The same day Mr. [redacted] replied that he had been busy working on new products and setting up his store at [redacted] Mall, and stated my backpack was in production. On November 4 2015 I emailed Mr. [redacted] and asked if he could give me a timeframe of when the backpack will be completed. Mr. [redacted] replied the backpack would be shipped that weekend. November 14 2015 I emailed Mr. [redacted] and stated I had not receven the backpack and I was told I would have it one week after I purchased it. Mr. [redacted] replied that he shipped the backpack last weekend. November 23 2015 I emailed Mr.[redacted] I had not received the backpack and wanted a full refund. Mr. [redacted] replied he shipped the backpack earlier in the day. November 25 2015 I received the backpack and it had no interior pocket and no adjustable straps. I email this to Mr. [redacted] and state I will return the backpack and I want a full refund of my money because I did not receive the product I ordered. I have not heard from Mr. [redacted]Desired Settlement: I want a full refund of my money because I did not receive the product I ordered and have his signed sketches to prove it. I was told I would have the backpack in one week,and that did not happen. Mr. [redacted] demonstrated poor customer service. I feel like Mr.[redacted] was dishonest just so he could make a sale and I feel like he took advantage of me.

Business

Response:

Good Evening,My name is [redacted] I am the CEO and Creative Director of CLAYTON STORM [redacted] LLC. We specialize in handbags and custom clothing items for clients here in the city of Richmond. When I met with [redacted] in September, we had discussed creating a custom backpack for her. She was so excited and I was too! Just the thought of having a new and hopefully a repeat customer is something that my company strives to build everyday, being that we are a relatively new business. We were extremely busy, yet took her order very seriously. I have a small staff who help complete orders in a timely and delicate manner. Each product is made by hand. It was not until it was brought to my attention by a member of my staff that there were issues being had with this particular order. Things got extremely hectic due to some big projects in the works and my employees are trustworthy and know how to efficiently work and handle situations such as this. I in fact did reach out to Ms [redacted] about her order to try and correct the issue. We are a relatively new business with costly supplies, so I happily offered her alternative options such as her bag to be corrected by me personally or an even exchange of another product we currently have in stock. I did perfusely apologize for the mix up to her and promised that I would make the situation better. We rarely ever receive a complaint, yet alone get one from the Revdex.com based on a client issue. I am very shocked as a designer and owner of my business that it would escalate to such a situation. She dis email me back saying that I could fix the parts wrong with her bag and return it to her when completed. She agreed and asked where she could come drop it off. I emailed her this afternoon saying that if she liked, she could gladly drop off her backpack for repair at my holiday pop up store at [redacted] Square Mall this upcoming weekend. I have not heard a response, but trying to keep a positive outlook on the situation. This is frightening for any business owner because it is the customer that we care most about, and I truly wish this did not get out of hand like this, but I am totally willing to fix her bag and give her what she did pay her hard earned money for.