Clean and Simple Cleaning Inc

We pre-approved Mr***’s credit card for $on Dec1, pending completion of the job on Friday, Dec A pre-approval is not a charge and this is our standard procedure for one-time cleaningsOn Monday, Dec5, the charge was inadvertently authorized, instead of being cancelledThank you for making us aware of the errorWe reversed the charge immediatelyAttached is a scan of the receiptOur sincere apologies to Mr***
Providence C***, Director of Client Services

Complaint: ***I am rejecting this response because: They are not properly stating the facts as they unfolded They have shown unethical business practices Bottom line, they admittedly damaged my floors (and notified them as such immediately) and are failing to take responsibility for the issue.Sincerely,*** ***

I'm sorry that we were unable to handle the scope of the job. The crew needed chemicals and equipment we don’t use and there were concerns they would not have been cleaning in compliance with OSHA requirements. I would highly recommend a company such as Service Master.  Service Master...

Restoration Cleaning will be equipped to handle getting your home in top notch condition.
The crew followed our company policy.  Once they  arrived they were able to determine the job was outside the scope of “dirty” , they reported the condition immediately to their supervisors.  After reviewing and discussing the condition of the home with the crew, an experienced manager determined that to proceed with the job would have risked the health and well-being of our employees. They were instructed pack up and let you know why they were leaving. Every level of management in our organization, including myself, were made aware of this decision.  Though I did not talk to you personally, I know that you spoke to three other managers who explained why we could not perform the service and that you would not be charged.
In more than 25 years of service to our community we have not often had to refuse to clean. But our employees are as important to us as our customers.  They could not clean your home.  I am sorry you are unable to accept our decision.  You were not charged for service so there should not be a dispute.

Our company did in fact clean this condo and spoke to [redacted] after the cleaning where he complained about his priority list being followed and he did mention a scratch on the floor which he felt was not a big deal nor needed addressing.  We discounted his cleaning service 50% since the...

priority list was not strictly followed.  Months later he contacted us stating he wanted us to pay for the scratch on the floor.  It is our policy to contact the property owner when property damage is reported.  According to the property owner, the security deposit was held for extensive damage to the unit including banged up walls, burn holes on both carpet and linoleum floors and scratches over the entire wood flooring.  The damage that she described is far more extensive then what could have happened during a house cleaning.  Since we were not allowed access to the condo to look at the damage, our cleaning technicians did not report or remember any damage when originally asked and one of the technicians that serviced this home is no longer with our company to further question, the customer’s story has altered throughout and with the statement from the property owner regarding the extensive damage of this condo, we have determined no financial settlement is in order.  This customer has personally harassed the owner of the company along with made numerous threats to the office staff.  We have prided ourselves in offering high-quality, customer-focused service for over 20 years and we always thoroughly research each claim and respond with fairness and in an efficient manner.  We are sorry this customer does not like our determination, but as an independent business we need to follow our policies, react based on our findings and protect ourselves against fraudulent claims.   
 
Thank you,
Jen H[redacted]
Clean and Simple Cleaning
[redacted]
[redacted]@cleanandsimplecleaning.com

Complaint: [redacted]I am rejecting this response because:
My credit card has been charged the $175.00 and has been added onto my balance. I currently am disputing the $175.00 charge with my bank and so I will not accept Clean and Simple Cleaning's response. Once the money has been refunded to my credit card I will consider this matter closed. I will let Revdex.com know when or if this has been resolved. If the money is not refunded then I will continue with my claim through Revdex.com and my bank.Sincerely,[redacted]