Clean Confidence

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

When [redacted] Real Estate Agent initially called me, I shared that a house the size of [redacted] generally would cost about $250 to clean - this would be for a general, quick cleaning - which we have experience doing for Real Estate Showings or Listings.  It's a general clean to help with...

showing a home when it is or is going to be listed on the market for sale.  To make sure my quote/price was accurate, [redacted], one of my associates, went to the home on what I believe was Thursday, March 6th, to assess the cleaning that was necessary and discuss what was needed from[redacted].  If I was going to guarantee a price of $250, there would have been no reason to send out [redacted] to the home.  Once [redacted] assessed what had to be done, she and [redacted] discussed that it would take two cleaners two days to do the cleaning - this could have been upwards of 40 hours. The house was extremely dirty when we arrived, and in addition to cleaning, [redacted] added extras on such as wiping down blinds and the tongue and groove walls.  The house was going to take far more than a quick touch up to complete the job per what was asked of us. Initially, the job didn't need to be completed until what I recall to be the following week, as there was an Open House that day.  [redacted] had gone there and her and I discussed the work that would be required to complete the job.  Before [redacted] and I could ever discuss a final price, [redacted] called (that same day that [redacted] went to her home) and was worried about a showing that had just gotten booked for that Saturday (just two days later).  We did NOT discuss a price when she called me that night asking that we have the house ready to go by Saturday.  That gave us only one day to do the work of the two people for two days that her and [redacted] had discussed. That next day, we got to work to do the job that was asked of us - this was extremely expedited work, but we wanted to help her out and make sure she had a good showing, so we worked until the morning of 3/7/2014 until 11:15pm that night.  During this entire time, not once did she ask what the final price would be - but it had been discussed that it would take two people, two days to clean it prior to starting the cleaning.I proceeded to invoice her on Wednesday, March 12 in the amount of $946.69.  Because I knew the Real Estate Agent that was listing her house, and to be generous to [redacted], I willingly took off 25% of the cost of the bill (see attached).  This was not something requested - it was something I did to be generous, although in reality, we expedited services and did what we had to do to make that house presentable, as she had requested, which normally is something that we could charge additional for.  Again, the house was extremely dirty.It was not until the next morning of having received the invoice, did I hear of any dissatisfaction from [redacted].  At that time, I learned of issues she had with our cleaning.   I even offered, at 10:07 on 3/13 that "I am more than willing to come back and look at any of the areas you are concerned with."  Never did she ask me to come back.    The cleaning was done on 3/7/2014, the invoice was emailed on 3/12/2014, and her complaint about the cleaning came on 3/13/2014. At 7:18am on 3/13, [redacted] emailed me and asked "Is there anyway I can set up a payment plan?"  I responded at 10:06 that "Yes, you can set up a payment plan.  Please let me know how much you can pay up front and then what you'd like to arrange going forward." She responded at 11:16am that "I will be making monthly payments of $100 until either my house is sold; or my bill is paid off; whichever comes first."  Then at 2:23 on 3/16, she emailed to me that "I will be paying you $100 month until my bill is paid off, or my house is sold.  I will make sure you are paid by the 30th of every month."  On 4/14, I emailed her that I had not yet received the payment that she was "going to pay by the 30th of each month until invoice is paid or house sells." She did not request an invoice be sent monthly until she emailed me on 7/1/2014.  I never agreed to having to send her an invoice in response to her request, and I verified this by looking through my email chain again.  She had not needed that prior and she was aware when her payment was due.As of 11/28, I have received $500.00.  If she had made a payment by the 30th of every month, as she and I agreed would happen, starting 3/30/2014, I should have received $800 by now, with another payment having been due on 11/30/2014.  I was kind enough to let her do payment plans with me - this is the FIRST I have ever been asked do a payment plan to pay off one of my invoices.  Again, to be generous, I agreed to allow her to send me $100 payments - she has not followed through on this. In November, because [redacted] was behind on her payments, I had sent an invoice showing that the balance was $446.69 and that based on the payment plan, $300.00 was due.  Because she had been late on what we agreed to, I also put this on my invoice, which is something that I also do for my other customers:  "**NOTE:  10% fee charged if not paid by due date.  An additional 10% fee will be charged for every 30 day period after due date on the total amount accrued. "   I am not treating her any differently from any of my other customers - in fact, I feel I am being more generous in allowing payments to be late and allowing a payment plan when I am a small business myself and rely on the payments of my customers.When she received my invoice, which is attached, she emailed me on 11/17 at 2:57pm stating " I received your ‘demand’ invoice today for a balance due of$446.69.  If you recall; back in July; I asked you to send me an invoice every month to make sure that our records matched (please see below).  You did not do that in August or September and the only invoice that I received since my request was the invoice in October.  I will forward to you $200; which is our $100 monthly agreed upon monthly payment.  I will forward you this amount for the missed July payment and the November payment.  I however will not be forwarding you the requested amount of $300; since I did not receive an invoice for the months of August and September.  I will continue to make the agreed upon monthly payment of $100 until my balance is paid off.  If this is unacceptable to you; or if you can prove that you send me the missing invoices then send me a formal letter with copies so I can forward to my lawyer."  I responded on 11/18 at 3:54 stating that "I will not charge interest if I can receive the agreed upon monthly payment of $100.  I will send you the $100 invoices monthly for the balance going forward.  I will send you a receipt after payment is received."  That is when she decided to contact the Revdex.com to " I DO NOT want to pay this shoddy business anymore money." I feel that my company went way above and beyond what was required of us.  Not only did we work all day to get her house clean for her showing with less than 24 hours notice, but I also provided a 25% discount (which is a few hundred dollars - substantial for a small business), and I allowed payment plans (which is a first for my small business.)  I feel I have done anything and everything for this customer. I feel I have provided far more than what was required of my small business.If there is anything else that is needed from me, please let me know.Thank you for your time.[redacted]www.CleanConfidenceLLC.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Review: I hired this company to clean my house when I listed it for sale. They came reommended by my real estate agent. I was quoted by phone $250.00 to clean my house. When I received the bill the amount charged was $1262.25. She sates she did not properly quote me because she had to 'expidite' services. However, the verbal quote I received was $250.00. Furthermore the cleaner had to re-stain the side of the cabinet in the main bathroom because whatever she used on it turned it grey and my kitchen table is now dull with a grey sheen. Also, an urn full of human ashes was taken off my mantle and placed on a coffee table within reach of my dogs tail. I had to instruct the cleaner THREE TIMES to pleas leave the urn on the mantle. I offered to set up a payment plan of $100.00 per month until the balance was paid. That payment plan was accepted by both parties. I also requested that I be sent an invoice monthly for my records. A monthly invoice was not sent; therefore, payments were not made. I have now received and invoice stating that the balance of $446.99 is due by 12/14/14 and if not paid in full a 10% fee will be charged every 30 days until bill is paid in full. I have paid enough money to this company who does crappy service and does not take into consideration the feelings of their clients.Desired Settlement: I DO NOT want to pay this shoddy business anymore money.

Business

Response:

When [redacted] Real Estate Agent initially called me, I shared that a house the size of [redacted] generally would cost about $250 to clean - this would be for a general, quick cleaning - which we have experience doing for Real Estate Showings or Listings. It's a general clean to help with showing a home when it is or is going to be listed on the market for sale. To make sure my quote/price was accurate, [redacted], one of my associates, went to the home on what I believe was Thursday, March 6th, to assess the cleaning that was necessary and discuss what was needed from[redacted]. If I was going to guarantee a price of $250, there would have been no reason to send out [redacted] to the home. Once [redacted] assessed what had to be done, she and [redacted] discussed that it would take two cleaners two days to do the cleaning - this could have been upwards of 40 hours.