Clean Cut Lawn Care

The customer keeps mentioning that the vehicle was at [redacted] repair shopWe asked for proof of what has been done and never got anythingWe would like to see invoices of what was donePlease provide us with more information on repairsThank you

Reply to complaint ID #: [redacted] According to your complaint sheet the vehicle was purchased on 4/2/2016. Actual purchase date is 2/08/2016. The customer contacted us about oil seepage. Our warranty is 1000 miles or 30 days, whatever comes first. After complaint, we replaced... engine oil cooler seal gasket (part #: [redacted] ). We never heard anything back until March 9. The customer said he had a problem with the car. We offered customer to leave a car on Thursday, March 10 for diagnostic. Customer never brought the car, never emailed, or texted until next email which came on April 24th. Please see attached emails. Customer never showed us any paperwork from other mechanics. Our warranty states “All warranty repairs must be done through the dealer from whom the vehicle was purchased. In order to obtain repairs or replacements pursuant to this warranty, contact the dealer” (see attached warranty policy). Regards, [redacted]

Complaint: ***
I am rejecting this response because:As indicated by the business owner in his response, he admitted to charging a higher rate than I was quotedWhich he did quote while on site at my house, so there shouldn't have been any confusionAnd contrary to his claim he did in fact give me firm quote, and nothing was mentioned about the rate possibly changingIf I knew he was going to charge even more to come back and take care of the branches, (which I still believe he originally agreed to) I would have removed them myself(his guys were at my home for less than minutes to clean them up), Plus I had to clean up along the fence on the east side of my property anyway, since that was missed.I own a business as well, and there is no way I could justify changing the price on a customer because I missed something, especially not without notifying them, giving them options and getting their approval for the additional chargesI still feel the customer service and follow through is extremely lacking, and a terrible experienceI stand by my original complaint and am more than willing to pay the amount that I was originally quoted - $and I still feel that I shouldn't pay for additional charges that were never authorized by me
Sincerely,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They lied through whole processWe will accept but will make sure everyone knows not to deal with themAs for whats coverd the wiper was to be fixed as part of deal to buy carAnd we did show upWe were told twice mechanic wasnt in and didnt know when he would beWe cant spend our life waiting for himAnd by saying they set the appointment their admitting to not fixing the first time properly. we will accept to pay our lawyers costs so farAfter that we will consider settled with them and we will pursue our suit against the salesman and not va motors. Please make it quickWe have meeting on July 20th to set the court date ect. Thanks

I attached our warranty documents and customer's invoices belowOn our warranty, I highlighted what is covered and also highlighted that all repairs have to be done through dealershipOur warranty agreement covers 50% parts and 50% labor The customer did not show up to our appointmentOn the invoices we got from them, I highlighted what is not covered according to our warranty agreement and I circled what falls under our warranty agreementThe only thing that our warranty agreement covers according to the invoice provided is OIL COOLER SEAL for $I do not see separate labor charge for thatHowever, we are willing to pay $total.Thank you,Va Auto Sales

Hello,We did meet at a home show. He requested a estimate by text message on a Sunday evening around 9pm at night. I replied and said we would come and look and give him a figure. I went to property to estimate service, the owner couldn’t be present. I was trying to clarify property borders over the...

phone. This is when anything was mentioned about trees. We spoke about if the big trees to the west of his house were his property line. They were not, so he explained property line. When I was at the house the grass was a reasonable height and had minimal branches throughout lawn.  The requested estimate was to power rake lawn, not any clean up services. The estimate was $80 under those conditions. Nothing was mention about dogs at this point. A short while after this he requested we come to perform service, and requested to notify him day prior for him to put dogs away. I obliged with request. This time of year is really busy for this industry so I notified [redacted] the previous night via text message, Thursday April 6 @ 7:54 pm(after hours) that we would be there the following day (april 7)to perform service. The night of the 6th rained pretty heavy and then the day of the 7th had scattered rain showers in the morning. Power raking does not perform well in too wet conditions. We were really busy jumping around the rain I completely forgot to notify [redacted] we would not make it that day. The night of the 7th @ 9:16pm (again after hours) [redacted] notifies me via text, that he was upset we didn’t let him we weren’t going to make it because his dogs were locked up all day. I apologized numerous times for the mix up, and explained why. He continued to claim that there wasn’t any rain at his house. From which he was out of town and his wife was forwarding that information. I assured him all the places I had been throughout the area had been raining. I asked for solution, I said as soon as it was dry enough we would be there to take care of his lawn. He accepted apology  and asked me to make sure I notified him to put the dogs away again. When it dried out on the morning of April 10 @ 8:01 am I notified [redacted] via text we would make it that afternoon to power rake his lawn. He said they were gone from the house already but the 2 big dogs were already kenneled, and they had a little 10lb dog that would be running around. I find it usual that the dogs were already kenneled without him knowing we were coming yet. But the first time was a big deal they were kenneled all day.We got to the property the afternoon of April 10 to complete job and grass had not been maintained since the original estimation date. Wind had blown a lot and branches were scattered throughout most of the yard, on top of that the back yard had a lot of dog poop we had to work around. Due to these factors out of our control this job took a lot more time than original estimate reflected. Literally took us twice the amount of time to complete job. Throughout the job we would move the medium to larger branches we couldn’t put through our machine into convenient piles under a couple trees in the back yard to make it easier for home owners to clean up. Part of our strive to have great customer service. Consequently because of these factors we couldn’t control we had to charge an increased rate for job. Which was not a double charge, we split the extra cost and only charged $135. Lawn looked significantly better when we finished. [redacted] contacted me the night of April 10 @ 7:46 pm(after hours) complaining about the couple piles of branches. I explained we picked up a lot with our machines, but what was left was not part of the estimation and we were making extra effort to pile them up for them to make it easier to clean up. He agreed there was a misunderstanding about the branch clean up being included in original estimation. He really wanted us to come clean up the branches so I said we would come clean up branches. We made an extra trip over to his house to pick up branches. This involved fuel and labor to do. On top of that we get charged to dispose of the debris so that expense also had to be included to second trip we made for them. The time involved and expenses totaled $75. We only charged customer $45 for the addition services. This is more than reasonable. Regarding his claim that he had to cleanup more branches and tumble weeds is viable due to that fact that the wind blows a lot in this area.Aside from us forgetting to notify owner we wouldn’t have made it the original day, I feel  the customer service we gave to owner  was not poor in any way and at no point at all did we do anything that would resemble being unethical. Extra charges were more than reasonable due to above factors we could not control. I am really sorry the home owners feel that things were “misrepresented”. In all my dealings with him I was straight forward on everything we had control over. The original $80 was an estimation, not a rock solid hard figure. I feel charges are completely justified and should be paid by the home owner.

Clean Cut Lawn Care does not employ safe drivers. On June 09,2016 at 11:30 am one of their employees was driving a 3/4 ton maroon truck, pulling a trailer and was eastbound on Big Bend just west of Marshall Road. I was driving westbound on Big Bend. The employee that was driving the truck came completely over into my lane and I thought he was going to hit me head on. I hit my brakes hard, swerved to the shoulder and narrowly missed a collision with the truck and then the trailer. I then turned my car around and got his license tag number from the trailer when he pulled into a neighborhood. That number is 85E-9HW Missouri Tags. I did talk to the driver as I was getting the tag number and told him I was the person he almost hit head on. He said nothing, not even an apology. I have called the business number and got a recording. This would lead me to question how safe this employee is with the lawn equipment on ones property?

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Subject: complaint #[redacted] We do not accept his so called terms for settlement. We had car repaired at a [redacted] repair shop because when we told to bring to him on that date we stopped there twice and was told their mechanic wasn’t there. We have witnesses to this. The repair had to be made so we had to have done to prevent damage. The repairs he did were not done right, were done by a person who wasn’t a mechanic and we did notify them before the warrenty ran out but as I stated the mechanic wasn’t there to do repairs. Our attoneys have depositions from the 2 mechanics who did repairs for use in court so they wouldn’t be subpeaned. We have 2 witnesses who will state there mechanic which he isn’t wasn’t present to do repairs and if they wish to pursue we will ask for 1400.00 that will require them to hire a attoney. They didn’t fix the water problem they said would be repaired before car would be purchased they just caulked it and made it worse. . They stated the oil cooler problem was a warrenty problem by not only trying to repair but stating that they were going to repair again which they didn’t and since then we found that their salesman erased the codes according to the [redacted] computer  when they looked at car to cover the sensor problem which is part of the engine because its located in cooler to alert you to the problem they didn’t fix. Only a [redacted] computer can find these problems because of the computer in the car so when they used theirs they were getting no answers but stated they were.  By erasing these codes they were attempting to cover their tracks which is fraud according to our attoney. We- our attoney is in the process of  trying to get this settled and possible fraud-criminal charges against the salesman for his actions if possible. We will be filing a complaint against him too and if they will give us the mechanics name we will file a complaint against him. The total cost was over 1400.00. We were willing to  accept 400.00 which I think is very generous. If this is not suitable we will pursue. I think they know we will not drop this as we have already paid a attoney over 400.00 and that’s all  we asked for. If that’s not agreeable then we will continue ask for 1400.00 plus attoney fees plus time missed from work plus appeal if we lose which I don’t believe will happen with 2 mechanics, [redacted] service center, 2 witnesses, as well as the 2 of us and the rings, codes printed out, and pictures to support our case. We also have someone who purchased a car their before us who stated they had the same problems with getting warrenty items repaired.   400.00 and its settled. That’s less then we spent on our attoney so far so were making nothing on this.  Also thell them our local TV station 3 is interested as part of their scams and ripoffs segment. That’s where we give our case and then they try to settle it but either way the public will know because we show our evidence on TV for everyone to see. 400.00 and its settled.      Thank You for your time.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Here are a copy of the receipts you requested from a repair shop that only does [redacted] repairs.  We are still requesting $400 even though the total is over $600.  We'd like the payment within ten days or we will just let the lawyer handle it.  We are tired of him stretching it out.  Also, if we don't receive the payment then we are also going to file a claim against his sales man and his repair man separately asking for the full $1400 and odd plus attorney fees. Please call with any questions, [redacted]Thank you,[redacted]

Reply to complaint ID #: [redacted]     According to your complaint sheet the vehicle was purchased on 4/2/2016. Actual purchase date is 2/08/2016. The customer contacted us about oil seepage. Our warranty is 1000 miles or 30 days, whatever comes first. After complaint, we replaced...

engine oil cooler seal gasket (part #:[redacted]). We never heard anything back until March 9. The customer said he had a problem with the car. We offered customer to leave a car on Thursday, March 10 for diagnostic. Customer never brought the car, never emailed, or texted until next email which came on April 24th. Please see attached emails. Customer never showed us any paperwork from other mechanics. Our warranty states “All warranty repairs must be done through the dealer from whom the vehicle was purchased. In order to obtain repairs or replacements pursuant to this warranty, contact the dealer” (see attached warranty policy). Regards,[redacted]

The customer keeps mentioning that the vehicle was at [redacted] repair shop. We asked for proof of what has been done and never got anything. We would like to see invoices of what was done. Please provide us with more information on repairs. Thank you.