Clean Cut Tree Service

This is a 5-star (A++++) businessThey were represented by Mike G [redacted] and his crew of tireless workersThey respond quickly when called, provide an accurate estimate, arrive promptly when scheduled, and safely remove all dead trees, brush, etcin a clean and professional mannerThey did an outstanding job of removing many very large dead trees from our propertyIt now looks like a well-maintained park, not a fire trapI highly recommend them

Our records indicate on July 5th, Katlyn did call and notified us about her returned and requested status of her refundAt this time, we didn't show any records of a refund, therefore, on July 6th we attempted to issue a refund (see attached where it states "refunded amount of $offline") however, due to a glitch in the system the refund did not go throughWe have spoken with Katlyn and apologize for the inconvenience this might have caused her and we have confirmed that her refund of $has been made on July 14th (see copy of [redacted] Depending on the financial institution, the refund will be posted between 3-business daysDue to the delay of getting a refund, we have extended to her a $electronic gift card to invite her back to shop in our stores againShe has accepted and an electronic gift card was sent to her via email on July 14th with a confirmation: Recon ID: [redacted] Should you required any additional information please contact us at any time

Revdex.com:
This letter is to inform you that Charming Charlie has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/3/and assigned ID *** They have refunded me the amount of money requested within 5-business days of my
complaint

This matter has been resolved for the customer alreadyShe already received a check for the amount of her phone per receipt which was The customer confirmed receipt of the check sent via ***

We wil respond directly with this customerTell us why here

We will respond directly to the customer

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint
I am responsible for $for a new phone since I was still under contract with *** I made multiple offers to them One so I could break the contracts that I have and move to a different carrier, or this one for them to cover the full cost of the phone They wouldn't even listen to me It should NOT have been my responsibility to do all the back end work to make all the phone calls that I made PLUS, we never got a refund for the purchase of the case itself This is very unsatisfactory results I am out over $for a new phone that I had to purchase, plus my personal time to make these phone calls Let alone, I was traveling just days away and had to use a broken phone for ***, their communication with me during this process was horrible Like I said this was a gift from my mom And I have never been to a charming charlie and I never will I will pass the word around to many folks around here, to never do business with such a company, They do not treat their customers with the dignity and respect as they should.*** *** * *** SPACE GRAY 128GB499.9947.5039.5831.67949.99*** *** * *** SPACE GRAY 16GB299.9937.5031.2525.00749.99*** *** * *** SPACE GRAY 64GB
Regards,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and find that this resolution would be satisfactory to me Once the company was advised that I had contact Revdex.com they resolved the issue immediately

Sent: Monday, May 22, 3:PMSubject: Revdex.com of Houston and South Texas- Complaint regarding Business #*** This message is in response on case number ***After reviewing the case, our district manager Lana ***, contacted customer via phone apologizing for the inconvenience assuring
we will look into the missing information on the coupon she attempted to usePer our agreement with Mrs***, we are going to honor her couponIn addition, we provided with an electronic gift card for the amount of $for the inconvenience she went through during her shopping experienceLana stated Mrs*** was happy and pleased Lana called her and is looking forward to shopping with us again in the futureShould you required any additional information, please let us knowBest regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID *** and find that this resolution would be satisfactory to me

This is a 5-star (A++++) businessThey were represented by Mike G*** and his crew of tireless workersThey respond quickly when called, provide an accurate estimate, arrive promptly when scheduled, and safely remove all dead trees, brush, etcin a clean and professional mannerThey did an outstanding job of removing many very large dead trees from our propertyIt now looks like a well-maintained park, not a fire trapI highly recommend them

We will have our customer service reach out to customer directly

We have reached out directly to consumer to resolve this complaint

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I am very pleased with the district manager and her professionalism in this matterHer willingness to help resolve the issue and her kindness~*** ***~
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Our records indicate on July 5th, Katlyn did call and notified us about her returned and requested status of her refund. At this time, we didn't show any records of a refund, therefore, on July 6th we attempted to issue a refund (see attached where it states "refunded amount of $42.00 offline")...

however, due to a glitch in the system the refund did not go through. We have spoken with Katlyn and apologize for the inconvenience this might have caused her and we have confirmed that her refund of $42.00 has been made on July 14th (see copy of [redacted] Depending on the financial institution, the refund will be posted between 3-5 business days. Due to the delay of getting a refund, we have extended to her a $20 electronic gift card to invite her back to shop in our stores again. She has accepted and an electronic gift card was sent to her via email on July 14th with a confirmation: Recon ID: [redacted]Should you required any additional information please contact us at any time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.The business never contacted me to resolve the issue.
Regards,
*** ***

We will reach out directly to customer to resolve. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

We have sent this directly to customer service and we will reach out directly to this customer.  Thank you for the notification.

Dear Revdex.com, we will respond to the customer directly through our customer service center.