Go Tire replaced the front struts as they were needed in December of ? As part of the year warranty that was given (parts and labor) it was covered when they needed to be changed, both needed to be changed in March of and then each one was seperately was re-warrantied (once in May of 2015, and June of 2015)? There was definitely something else going on because those struts are ***, which are a quality brand compared to most aftermarket brands, ? a brand a lot of companies use with no problem? I personally have them on my vehicle all and they are quality? At that point we did look at other possibilities of what could be causing to make the struts go bad so quickly, and a lower ball joint was changed in August of ? Other items were brought up but nothing was done? The customer then calls on November 24th, stating the struts were giving her problems once again and that she took the vehicle to another mechanic (friend of hers he said) and this mechanic stated that the Drive Shaft which turn the Axles of the truck produce so much force that the pressure is unable to be withstood by the struts and they brake? I discussed this with a service manager [redacted] in [redacted] ***? ###-###-####who has worked with [redacted] for over Years and he agrees that the Drive Shaft has absolutely nothing to do with the performance of the struts on a truck? The customer was given an option to change the struts one last time since the warranty is up on December 14th, 2015, but she refused stating that she didn't want the mechanic at Go Tire to touch her car, that the license the mechanic at Go Tire isn't valid (not that she ever inquired about it previously, nor do we advertise so) because he received it in Puerto Rico? Puerto Rico is American territory and has been for years? He graduated in 2011, from [redacted] in Bayamon, PR ###-###-####, and has worked at dealerships in [redacted] ? The customer wants a resolution, and she believes what the other mechanic is telling her, so I told the mechanic no problem I'll change the struts and then you can do whatever else you think is the problem and resolve the issue? At this point, I feel Go Tire has exhausted all options on trying to resolve the matter? After the amount of work done on her vehicle I feel we tried our best to resolve her issues
Go Tire replaced the front struts as they were needed in December of ? As part of the year warranty that was given (parts and labor) it was covered when they needed to be changed, both needed to be changed in March of and then each one was seperately was re-warrantied (once in May of 2015, and June of 2015)? There was definitely something else going on because those struts are ***, which are a quality brand compared to most aftermarket brands, ? a brand a lot of companies use with no problem? I personally have them on my vehicle all and they are quality? At that point we did look at other possibilities of what could be causing to make the struts go bad so quickly, and a lower ball joint was changed in August of ? Other items were brought up but nothing was done? The customer then calls on November 24th, stating the struts were giving her problems once again and that she took the vehicle to another mechanic (friend of hers he said) and this mechanic stated that the Drive Shaft which turn the Axles of the truck produce so much force that the pressure is unable to be withstood by the struts and they brake? I discussed this with a service manager [redacted] in [redacted] ***? ###-###-####who has worked with [redacted] for over Years and he agrees that the Drive Shaft has absolutely nothing to do with the performance of the struts on a truck? The customer was given an option to change the struts one last time since the warranty is up on December 14th, 2015, but she refused stating that she didn't want the mechanic at Go Tire to touch her car, that the license the mechanic at Go Tire isn't valid (not that she ever inquired about it previously, nor do we advertise so) because he received it in Puerto Rico? Puerto Rico is American territory and has been for years? He graduated in 2011, from [redacted] in Bayamon, PR ###-###-####, and has worked at dealerships in [redacted] ? The customer wants a resolution, and she believes what the other mechanic is telling her, so I told the mechanic no problem I'll change the struts and then you can do whatever else you think is the problem and resolve the issue? At this point, I feel Go Tire has exhausted all options on trying to resolve the matter? After the amount of work done on her vehicle I feel we tried our best to resolve her issues