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Clean Green Reviews (1)

Review: I am very disappointed in the service provided by Clean Green. We agreed on payment for 2 hours of work for 3 cleaners (total of 6 hours pay), and to clean windows, blinds, under kitchen sink, bathroom, and walls. The main floor of the house is only 740 sq. ft and has new floors and counter tops, so didn't need a lot. I told them to skip the standard dusting, vacuuming, mopping, and only do the above requested tasks. [redacted], the owner, told me one staff member would work the entire time on the kitchen, one on the bathroom, and another on the walls. My mother was paying for the service as a gift. During the cleaning, they called her and said they needed more time and money to complete the job as the house was "filthy". I needed to get home, so when I heard they'd asked for more money and time, I said I needed to get my children home ( it was my son's nap time and my husband needed to shower before work), and to please go ahead and leave at the arranged time. In the two hours they were here, they had not even begun the bathroom. The windows are still filthy, and I can get spots off the walls with a baby wipe that they claim to have scrubbed for hours. The owners were very unprofessional and would not agree to come look at the work of their staff to correct the situation. They charged $290 for a clean microwave, some window blinds (2 sets left undone), and under the kitchen sink. They also charged for 7 man hours instead of 6 as agreed. I took pictures of the windows, walls, and bathroom, and contacted [redacted]. When I sent her the pictures and asked for her to come inspect the work, she refused.. My mother left a message with the company stating she was not satisfied with the service. The next morning, [redacted]'s husband called my mother and was very rude and unprofessional, calling her delusional. He also threatened that if she disputed the credit card charges, that he would put a lien on my house so that we could not put it on the market to sell. Again, I contacted [redacted] and asked her if we could come to a resolution. She claimed that her workers completed the job, refused to look at the house herself, and asked me not to contact her again. She also says they arrived at 1:30 and worked until 4. We agreed 1:45 until 3:45, and workers left when I arrived home at 3:45. When I asked her what the time was spent on, since what we agreed on was not completed, she made statements like "they scrubbed moldy stairs" ( I did not ask for stair cleaning, and pictures of the stairs show no cleaning was done). I have many pictures and [redacted]'s responses to my messages if needed. I tried to resolve the problem with her before reporting.Desired Settlement: I would like my mother to be refunded at least a portion of the service, as she was charged more than originally agreed upon, and the work was not completed. When I contacted [redacted], I would have been happy if she would have come to look at the work of her staff and someone would have finished the bathroom, but now, I've had to do it all myself because we are putting the house on the market in a few days. I would also like assurance that her husband's threats to try and prevent the sale of my home will not be followed through.

Business

Response:

We quoted this job over the phone with [redacted]'s Mom (who lives in California) and based on the information we had at that time, I thought we could get done in a 6 to 8 hour time frame. We always try to be good stewart's of our customers money, so I hoped we could get it done in 5 or 6 hours. However, when my team arrived on the job they immediately knew it would take more time because of the condition of the home.

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Description: Recycling Services, Environmental Consultants, Waste Reduction, Recycle Service - Industrial, Oil Waste Companies

Address: 3700 Independence Way, Missoula, Montana, United States, 59804

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www.espressoitalia-usa.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Clean Green, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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