Clean It Right

***, I'm not sure why you go back to the bow in the pool issue #it was not there prior to concrete so I am assuming the concrete folks compacted next to the pool and pushed the walls in #If you saw that the pool had a bow in it and you feel it was our fault then why in the world would you tell your concrete crew to move forward you looked at the pool for weeks and never said a word you called and instructed your concrete crew to move forward why would you do this if you had been looking at a bow in the pool for weeks.Regarding the electric, we are allowed to do that is several counties but not allThe electric wire running to the pool equipment should and will be set in conduit and we will contact when we can get the electrician out there If you are truly concerned about safety then I would suggest you turn the circuit breaker off so there is NO power running to the pool equipment Thank you

I would re-paint as we originally offered or consider a dollar amount payment However the customer decided to put out negative comments about us before we concluded the conversation on what could /should be doneThat is a cost for us and must be considered in any payment or restitutionWe would consider $1,payment

The bow in the pool is not a structural issue and was reported to Viking on August 14thA Viking representative called and spoke to Donnie after the technician visited and stated that the technician was not correct in his assessment of what occurred and how it happenened

***, As you have done each time you have had an issue you add in items that are absolutely not true you know full well that we have multiple photos of the pool shell prior to your concrete folks putting concrete around the pool and the sides are perfect we have discussed this several times and you have agreed that they ran a compactor next to the pool even though we told you to not let this happen The issue with electric is a matter of the inspector requesting additional items which is fine and we have it scheduled to get done

Revdex.com: I have not heard anything nor has anything been fixed I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Above is a few pictures.One it shows curve in pool.Two it shows concrete being poured and you can see there was no compacting around pool and you can also see the curve in the side of pool while pouring concrete.It also shows the exposed wire they put in after the first under ground electric went bad due to it not being properly installed.There is also a picture of part of the hole/trench dug for the original under ground electric

IBI inspected the pool today ( 9-2-2016) and everything passed as expected we needed to point out that the lights are volt LED lights and re-attach the cover on the outlet that had hinges for the cover but no cover was on at the time of the previous inspection We will set a meeting to review the concrete and what steps need to be taken to move closet to satisfaction

They indicated I was told not to compact around pool before concrete which is 100% along with the concrete people did not compact.They can testify to it.The pool has a bow and your welcome to come and inspect.The electric wont even pass inspection!!!The contract even says they would dig for electric as electric is supposed to be underground and it is not.You can call building inspector to verify that it wont pass inspection.The electric was originally underground but wasnt done proper so they had to redo.When they redone they ran above ground so they wouldnt have to replace all the concrete that I had poured.I welcome the Revdex.com to come and look at this pool.I paid my money as per contract but got a terrible job.A company that cared would take responsability.I spent alot of money and received a very poor job in return.I have pictures of bow and electric that I can send also

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Unfortunately the homeowner is not able to call in an inspection on their own as we tried doing that twice, it must come from the contractor, the inspector did come out last week however there are things that are still required by Aquamarine to approve the inspectionFor Aquamarine to stat you can't see the damage visually from standing on the pool deck is less than in accurateIt's very visible and noticeableAs of today 6/it continues to chip off and we have not heard from the concrete company as to when this repair will be taken care of

As the customer stated in their communication the pool was not an Epoxy Painted poolThe customer originally asked for a quote for Epoxy that can not go over the paint they had, so clearly we could not paint with Epoxy paintThat is why the quote submitted was not executed ( signed by either party)We then went through the process of determining what paint is on the poolThere are several layers of paint, Paint chips were submitted for analysis and the recommendation was to use Acrylic paintThe homeowner pressure washed the pool and patched area's as agreed uponthe gallon cans were on the deck and left on the deck until we were done with the two coats which was over a three day periodFurthermore half of a gallon bucket was left out for them to have for whatever reason and is still on the property today!! So, to state that they had no knowledge of the type of paint used either verbally, in writing or by seeing the large labels is less than accurate We did visit the property this Spring and stated that we would need to do some painting on the poolwe discussed painting with acrylic paint and they asked about rubber based paint and we said if its possible to paint over the current coat that is fine, but I clearly stated I did not believe that was an optionThe customer then came back with not just a request but specific details on how we were to prep the pool and then paint with an intermediate coating and then come back and paint with rubber based paintWe pointed out that last time the customer prepped the pool and we painted and now they are asking for us to prep the pool, use an intermediate paint and then another coat or two as neededOur response was " that's more cost and work than we originally did" how about if you prep the pool ( as before) and we will paint communication of any civility stopped at that point I see no indication on the customers part to find a common ground solution

The electrician came out on to complete his portion of the workThe final inspection has yet to be scheduled. Thank you for following up

The *** pool in question was up and operational and the homeowner was swimming within weeks of installation although at that time there was NO concrete around the poolThere is no question that the concrete was delayed by weeks, there is no dispute on that delayThe pool and
deck looked beautiful the area under the concrete where the concrete meets the pool did crack off and it was repaired after it occurred last summer/fall we were notified that it again has fallen off ( these are small pieces that can not be seen from the top of the pool) that does not minimize the need to complete the job but it is important to keep things in perspective we again have contacted the concrete company and we have no doubt they will come out and repair until it id done right.Regarding the electric inspection it is part of the final inspection and can be called in after the fence is in without a fence the project will not pass the final so this is NOT something that could have been called in a year ago because the pool was not even started a year ago The inspection was called in and we passed everything but the inspector could not access the house to see the connection in the house panel This MUST be coordinated with the homeowner so the inspector can get inside and see this the GFI breaker We do not have keys to the home, We do not have any ability to let the inspector in the home ...What is not stated is the customer does have a beautiful pool that works perfectly, is easy to maintain, great lighting, and the concrete work ( with the exception of under the lip) looks beautiful We certainly don't want concrete issues we have had the concrete folks out there and they will get it right but to try and position this as a "hardship" situation is far from accurate. After opening this Revdex.com response I have learned I have minutes to respond ( after opening) but if I am correct when this was submitted we did have the inspection inside the house and passedand I also believe the consumer is holding back money ( which is fine) until they are satisfied so to state we "took money and left" is again, an inaccurate overstatement of what is occurring ... using inaccurate timelines and inaccurate dates to make the point is not needed the concrete was initially late being done, and it has cracked off under the lip twice the truth is often enough

The invoice you received was for a complete tile removal and replacement for $and a $3,paint jobThe tile is perfectYou insisted on getting the price for the paint lower and lower to match or beat a price you received in 2010. In order to meet the price you were offered an acrylic
paint to which you said yesThis spring we agreed to repaint the pool and still will ...but you insisted on pressure washing ( which you did the first time) paint removal, a coat of intermediate paint and then rubber based paint When we balked at you asking for a re-paint job that is significantly higher cost than the original you opted to do this vs trying to find a solution. We disagree with your account of the situation and have no idea what you are trying to accomplish ...certainly you are not trying to fix solutions you are trying to fix blame let us know when you want to solve the issue

***, As you should be aware with all contracts ( it is clearly stated) there are NO oral agreements and in case you are not aware a contract is what has actually been agreed upon to move forward, detailed, and priced out you are asking fro something that is not in the contract, and not priced out.. If you believed your pool was bowed prior to concrete being poured, then why in the world would you allow the concrete to be poured ?? I have pictures of the pool prior to concrete and the walls are straight the concrete company compacted the area around the pool ( we specifically said that is not allowed )

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

***, The concrete folks were out ( after your message was sent) and ( as they explained to me) *** requested caulking at the intersection between the pool and concrete under the lipI believe that issue is resolvedFrank is an excellent licensed electrician and has a copy of ibi's report it will not happen as fast as either of us want but he will address the issue ( which are mainly about the wires in runway) once we show the inspector the paper work that the lights are indeed volt LED then the two voltages in the same area will not be an issue Frank will also meet out there with the inspector when he arrives so any questions can be resolved at that point. Although we are having this discussion on Revdex.com you and *** have been more than patient and these issues needed to be resolved by us ! so I am not up-set you have been a good customer and a great family to work with,...So, Thank youHope to see you in the fall

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Regards,
[redacted]  The caulking around the pool has been completed, it looks terrible but at this point we are over it, [redacted] did request that they caulk however he also stated that if you have not done this before and are not good at it, please don't do it.  We will live with it at this point. The electric inspection has not been signed off on.  I am not sure why it's taking the electrician so long to complete his portion?  I believe from Ole's response below there are just a few things that need to be addressed and it will be complete, it's been a few weeks since they came out so I would assume this will be done soon. Thank you

Dear Ms. Prescott,We do not accept Aquamarine Pool Co.'s offer !!  Our counteroffer is as follows:Aquamarine Pool by offering $1000 has acknowledged responsibility for the shoddy paint job on our pool.  Whether or not they signed the contract, we did sign for epoxy pool painting for $3300... Aquamarine Pool cannot produce a signed contract for acrylic paint because we were unaware of this switch and would have never agreed to painting our pool with paint designed for commercial pools that are painted yearly.... All of the correspondence was with their son, [redacted] who had no prior business experience.  His mother confirmed that he was new to this business and could have been confused.  Obviously his business acumen is not our responsibility.  We counter that Aquamarine Pool Co. refund the entire $3300 for painting the pool and then we will remove our comments on any social media .... If they do not, we will sue them for the entire amount, use their $1000 offer as evidence of their responsibility for the lousy paint job, AND keep all of our comments on every media outlet and more to be named !!    Both principals for Aquamarine Co. confirmed, in person, that the paint job had failed !!   Sincerely, [redacted] and [redacted]

They indicated I was told not to compact around pool before concrete which is 100% false along with the concrete people did not compact.They can testify to it.The pool has a bow and your welcome to come and inspect.The electric wont even pass inspection!!!The contract even says they would dig for electric as electric is supposed to be underground and it is not.You can call building inspector to verify that it wont pass inspection.The electric was originally underground but wasnt done proper so they had to redo.When they redone they ran above ground so they wouldnt have to replace all the concrete that I had poured.I welcome the Revdex.com to come and look at this pool.I paid my money as per contract but got a terrible job.A company that cared would take responsability.I spent alot of money and received a very poor job in return.I have pictures of bow and electric that I can send also.

IBI inspected the pool today ( 9-2-2016) and everything passed ... as expected we needed to point out that the lights are 12 volt LED lights and re-attach the cover on the outlet that had hinges for the cover but no cover was on at the time of the previous inspection.  We will set a meeting to review the concrete and what steps need to be taken to move closet to satisfaction