Please be advised that our last email detailed that credit was given to *** *** on all the material returned to the Huntington Store. Though we are charged a restocking fee and also responsible for the cost of the return freight, it was not deducted from the credit.We did not invoice you for any material that was not taken or delivered. As mentoned in that same email, there is a deposit on file in the amount of $which is presumed to be for the material you did not get. As done in the past, please visit a Blackman branch most convient to you and it will be refunded to your credit card. The deposit # is ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
(A) I have returned all those parts that were unwanted and delivered to the work site, unbidden, and received a credit for them (B) I have not returned the parts that were used (C) I could not return those parts that were on the order, but never delivered Those parts, delineated in an email to Blackman as enumerated on the original order, have never been in my possession, yet I've had to pay for them and still not been credited back for that payment.Of course, I have no idea what happened to these parts, as I've never wanted them, never picked them up, nor have they ever been shipped to me As no one requested delivery, and my contractor only picked up those items that were used, I am at a loss to explain these other parts or why I still haven't received a refund for my payment for them. Items not requested, not in our possession, never delivered, but on the original order:Dorn PC ACCY BASKET $ 83256979-00 Polished Chrome Towel Hook $125.53Items on original order which have no understandable description:/*** *** ** *** *** CONCEALED $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** keeps switching his story around First he said the order had already been shipped (within hours of a Friday order) Yet he gives no reason why it took over a month for the order to be filled Months later he says he had tried to cancel, but they wouldn't cancel it Why the change in the story? Couldn't he have said that the first time instead of switching his story? That doesn't sound right - for good reason I admitted to signing off on the order - I did so because I mistakenly thought I was rushed (my contractor said we needed some of the parts ASAP) My biggest mistake was in trusting Blackman not to pad my order Beware to any customers: make sure you read EVERY line of your order They may be putting in things you didn't ask for, don't want and can't use, as happened with me *** *** told me he'd see if any stores would be able to sell the parts when/if I still didn't want them when my construction was complete Now he sees, magically, that no one wants these items, and somehow knows no one will want them in the near future *** ** *** *** *** *** *** *** ** *** *** *** *** ** *** ** ***" According to him, it was an option when the order was only a few days old, but now it seems Blackman has changed their policies regarding these items Why is that? Something is very fishy here Buyer beware: read everything, and make sure the gobbledy-gook descriptions on their purchases are changed to full English so you can read what you're buying.One of the reasons I had bought from Blackman was because I know that buying shower parts these days is pretty tricky You have all sorts of valves and hoses and diverters I went there to get all those parts ordered correctly, and mistakenly trusted them to put all the parts I needed, and ONLY the parts I needed, on my order Why go to such a store when you can buy online, if not for customer service you can trust? Well, you can't get it at Blackman Plumbing - even if you point out their errors it is clear they simply close ranks and say they did nothing wrong.Did I pay for these items? Yes, that's what the problem is Otherwise he'd be complaining that I'm not paying for items I didn't ask for (even if they were part of the overall agreement I'd signed) I'm not claiming I didn't sign for these items They were buried in with the majority of items I did want I'm claiming no one should have put them in the order in the first place The fact that *** *** still considers *** *** a "valuable employee" is telling I would say that, in the short run, such an employee is extremely valuable, adding to that month's bottom line by increasing sales I can only hope that my efforts to make this public will warn others If it reduces Blackman's long term bottom line maybe they'll change their ways By the response of *** ***, Huntington store manager, it seems not Note that others higher up in the Blackman hierarchy were also informed of this and have done nothing to correct the situation either They all believe that because my signature is on those pages they are without fault or, at least, not culpable May be But that's not the way customers should be treated, in my opinion.Why did he refused my suggestion that he check his internal store security cameras to see that I had never even been shown these towel bars, etc., an action that might have proved I was not lying? He claimed such a thing could not be because their perfect training would never have allowed that to have taken place I am telling you it did take place I am saying my order was padded with items I never wanted and still don't want And now I am saying they are changing their tune yet again, as *** *** had previously offered to see if the unwanted items would sell at any of their stores; he is now rescinding that offer, too.If you're thinking about doing business with Blackman Plumbing, try to think if you have ANY other alternatives that will fit your needs I'm sure there are business out there who aim to please.I feel like I just bought a used car where the fine print says "engine may or may not be included", and feel stupid for signing without reading every line only because the showroom was nice and the environment showed high end goods.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***
I spoke with our branch Manager, Mike Z*** about *** ***'s orderHe explained to me that he did not agree to give *** ** *** money back. She had an issue with the Toto Shower body. We corrected the issue, and yes after numerous visits from her contractor and multiple
calls with Toto. He did offer he a 10% discount on the Toto items for her inconvenience and she refused it and said it was unacceptable. Then we offered to pay her contractor and plumber for their labor to fix this issue, so there would be no additional costs out of her pockedt. She agreed to that and so we paid Drew M***, her contractor two bills, one for $and another one for $and Toto manufacturer was also paying $to Drew M*** directly. We can not give her both options, she accepted the option pay her plumber
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The respondent mentioned in the business response did not represent the facts that transpired over my ordeal in working with Blackman. Mike Z***i, the manager, did initially offer me 10% early on into my week ordeal, when he was not aware of the scope of the issue and the time I had to invest to fix this issue. When Mike researched the issues I was having and learned of the full scope, he agreed that we would revisit the remedy to me as a customer once we fixed the issue. Fixing the issue was extraordinarily painful not only for me but for my contractor. We both invested countless hours and phone calls to try to fix the issue. My contractor, Drew M***, was compensated for his time however, Mike Z***i did not represent that by compensating my plumber, that a partial refund to me for my time and inconvenience would be eliminated. Had I been given the option to choose one over the other, I would have returned the products and ceased to do business with Blackman. It was only after the problem was fixed, and my contractor compensated, that Mike changed his tune and indicated that what he promised to me was not acceptable to his manager, David L*** When I mentioned the 10% refund, he said it was now off the table as his manager rejected it. I tried contacting David Lyon multiple times to discuss this matter, and my phone calls weren't returned.Mike's representations made in good faith to me that I would receive a refund should be honored. All I asked for was a fair refund based on the time and effort invested to remedy this problem. Blackman did not handle this matter appropriately. A company with their history should be concerned with what they represent to the customers, and how they treat them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***
To whm it may concern,I am responding to the complaint from [redacted]. He was a customer of one of the salespeople in the Huntington branch of Blackman. Sharon Staudigel was the sales associate who worked with [redacted]. She received an order from him in May of 2015. Many of the items on the...
order were special order items, meaning that we do not stock them and would be required to be ordered directly from the manufacturer. In instances like this, the salesperson is instructed to explain that there are no returns on special order items. The customer is required to sign-off on his order form evidencing his understanding and agreement with this. [redacted] did sign-off on these forms. He alleges that these items were fraudulently added to his order to boost up the profitability of the order. That is not the case and is offensive. He claims he did not know what he was ordering or signing for. He also paid for these items in full which would further evidence his agreement with the order being placed. He did call me shortly after placing his order asking that some items be deleted. I attempted to cancel them with the manufacturer but was unable to do so, due to the status the order was in with the manufacturer. He was upset and claimed fraud. I told him that he was likely in need of the tissue holder and towel bars ordered and to review the items when they arrived. I also said that I would review any item he didn't want and if there were sales on them I would take them back into inventory. I also said, in an attempt to help, That any item that we did not have sales for, a return authorization would be requested but would be subject to a manufacturer imposed restocking fee. This is not a Blackman fee but one charged by the manufacturer. I next heard from [redacted] about 7 months later very upset claiming fraud again and wanting to return material. The manufacturer is not allowing a return after that length of time. None of the Blackman locations sell these items so putting them into inventory is not an option as they are not coded into out system. Also to clarify, Sharon was not fired. She was considered a valuable employee and I hated to see her leave. To accuse her of fraud and smear her reputation is as outrageous as for me to believe that this customer would pay for an order in full, evidence his agreement with the sales terms, including the non-return condition on special orders and then claim we defrauded him. I will forward copies of these signed forms once I gain them from our showroom support office. This is being sent by E[redacted], [redacted] Branch Manager for Blackman, [redacted]. Pat R[redacted] asked me to respond and my e-mail address was not being accepted. Please feel free to contact me with any further questions that arise.Thank you.
Please be advised that our last email detailed that credit was given to *** *** on all the material returned to the Huntington Store. Though we are charged a restocking fee and also responsible for the cost of the return freight, it was not deducted from the credit.We did not invoice you for any material that was not taken or delivered. As mentoned in that same email, there is a deposit on file in the amount of $which is presumed to be for the material you did not get. As done in the past, please visit a Blackman branch most convient to you and it will be refunded to your credit card. The deposit # is ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
(A) I have returned all those parts that were unwanted and delivered to the work site, unbidden, and received a credit for them (B) I have not returned the parts that were used (C) I could not return those parts that were on the order, but never delivered Those parts, delineated in an email to Blackman as enumerated on the original order, have never been in my possession, yet I've had to pay for them and still not been credited back for that payment.Of course, I have no idea what happened to these parts, as I've never wanted them, never picked them up, nor have they ever been shipped to me As no one requested delivery, and my contractor only picked up those items that were used, I am at a loss to explain these other parts or why I still haven't received a refund for my payment for them. Items not requested, not in our possession, never delivered, but on the original order:Dorn PC ACCY BASKET $ 83256979-00 Polished Chrome Towel Hook $125.53Items on original order which have no understandable description:/*** *** ** *** *** CONCEALED $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** keeps switching his story around First he said the order had already been shipped (within hours of a Friday order) Yet he gives no reason why it took over a month for the order to be filled Months later he says he had tried to cancel, but they wouldn't cancel it Why the change in the story? Couldn't he have said that the first time instead of switching his story? That doesn't sound right - for good reason I admitted to signing off on the order - I did so because I mistakenly thought I was rushed (my contractor said we needed some of the parts ASAP) My biggest mistake was in trusting Blackman not to pad my order Beware to any customers: make sure you read EVERY line of your order They may be putting in things you didn't ask for, don't want and can't use, as happened with me *** *** told me he'd see if any stores would be able to sell the parts when/if I still didn't want them when my construction was complete Now he sees, magically, that no one wants these items, and somehow knows no one will want them in the near future *** ** *** *** *** *** *** *** ** *** *** *** *** ** *** ** ***" According to him, it was an option when the order was only a few days old, but now it seems Blackman has changed their policies regarding these items Why is that? Something is very fishy here Buyer beware: read everything, and make sure the gobbledy-gook descriptions on their purchases are changed to full English so you can read what you're buying.One of the reasons I had bought from Blackman was because I know that buying shower parts these days is pretty tricky You have all sorts of valves and hoses and diverters I went there to get all those parts ordered correctly, and mistakenly trusted them to put all the parts I needed, and ONLY the parts I needed, on my order Why go to such a store when you can buy online, if not for customer service you can trust? Well, you can't get it at Blackman Plumbing - even if you point out their errors it is clear they simply close ranks and say they did nothing wrong.Did I pay for these items? Yes, that's what the problem is Otherwise he'd be complaining that I'm not paying for items I didn't ask for (even if they were part of the overall agreement I'd signed) I'm not claiming I didn't sign for these items They were buried in with the majority of items I did want I'm claiming no one should have put them in the order in the first place The fact that *** *** still considers *** *** a "valuable employee" is telling I would say that, in the short run, such an employee is extremely valuable, adding to that month's bottom line by increasing sales I can only hope that my efforts to make this public will warn others If it reduces Blackman's long term bottom line maybe they'll change their ways By the response of *** ***, Huntington store manager, it seems not Note that others higher up in the Blackman hierarchy were also informed of this and have done nothing to correct the situation either They all believe that because my signature is on those pages they are without fault or, at least, not culpable May be But that's not the way customers should be treated, in my opinion.Why did he refused my suggestion that he check his internal store security cameras to see that I had never even been shown these towel bars, etc., an action that might have proved I was not lying? He claimed such a thing could not be because their perfect training would never have allowed that to have taken place I am telling you it did take place I am saying my order was padded with items I never wanted and still don't want And now I am saying they are changing their tune yet again, as *** *** had previously offered to see if the unwanted items would sell at any of their stores; he is now rescinding that offer, too.If you're thinking about doing business with Blackman Plumbing, try to think if you have ANY other alternatives that will fit your needs I'm sure there are business out there who aim to please.I feel like I just bought a used car where the fine print says "engine may or may not be included", and feel stupid for signing without reading every line only because the showroom was nice and the environment showed high end goods.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***
I spoke with our branch Manager, Mike Z*** about *** ***'s orderHe explained to me that he did not agree to give *** ** *** money back. She had an issue with the Toto Shower body. We corrected the issue, and yes after numerous visits from her contractor and multiple
calls with Toto. He did offer he a 10% discount on the Toto items for her inconvenience and she refused it and said it was unacceptable. Then we offered to pay her contractor and plumber for their labor to fix this issue, so there would be no additional costs out of her pockedt. She agreed to that and so we paid Drew M***, her contractor two bills, one for $and another one for $and Toto manufacturer was also paying $to Drew M*** directly. We can not give her both options, she accepted the option pay her plumber
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The respondent mentioned in the business response did not represent the facts that transpired over my ordeal in working with Blackman. Mike Z***i, the manager, did initially offer me 10% early on into my week ordeal, when he was not aware of the scope of the issue and the time I had to invest to fix this issue. When Mike researched the issues I was having and learned of the full scope, he agreed that we would revisit the remedy to me as a customer once we fixed the issue. Fixing the issue was extraordinarily painful not only for me but for my contractor. We both invested countless hours and phone calls to try to fix the issue. My contractor, Drew M***, was compensated for his time however, Mike Z***i did not represent that by compensating my plumber, that a partial refund to me for my time and inconvenience would be eliminated. Had I been given the option to choose one over the other, I would have returned the products and ceased to do business with Blackman. It was only after the problem was fixed, and my contractor compensated, that Mike changed his tune and indicated that what he promised to me was not acceptable to his manager, David L*** When I mentioned the 10% refund, he said it was now off the table as his manager rejected it. I tried contacting David Lyon multiple times to discuss this matter, and my phone calls weren't returned.Mike's representations made in good faith to me that I would receive a refund should be honored. All I asked for was a fair refund based on the time and effort invested to remedy this problem. Blackman did not handle this matter appropriately. A company with their history should be concerned with what they represent to the customers, and how they treat them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***
To whm it may concern,I am responding to the complaint from [redacted]. He was a customer of one of the salespeople in the Huntington branch of Blackman. Sharon Staudigel was the sales associate who worked with [redacted]. She received an order from him in May of 2015. Many of the items on the...
order were special order items, meaning that we do not stock them and would be required to be ordered directly from the manufacturer. In instances like this, the salesperson is instructed to explain that there are no returns on special order items. The customer is required to sign-off on his order form evidencing his understanding and agreement with this. [redacted] did sign-off on these forms. He alleges that these items were fraudulently added to his order to boost up the profitability of the order. That is not the case and is offensive. He claims he did not know what he was ordering or signing for. He also paid for these items in full which would further evidence his agreement with the order being placed. He did call me shortly after placing his order asking that some items be deleted. I attempted to cancel them with the manufacturer but was unable to do so, due to the status the order was in with the manufacturer. He was upset and claimed fraud. I told him that he was likely in need of the tissue holder and towel bars ordered and to review the items when they arrived. I also said that I would review any item he didn't want and if there were sales on them I would take them back into inventory. I also said, in an attempt to help, That any item that we did not have sales for, a return authorization would be requested but would be subject to a manufacturer imposed restocking fee. This is not a Blackman fee but one charged by the manufacturer. I next heard from [redacted] about 7 months later very upset claiming fraud again and wanting to return material. The manufacturer is not allowing a return after that length of time. None of the Blackman locations sell these items so putting them into inventory is not an option as they are not coded into out system. Also to clarify, Sharon was not fired. She was considered a valuable employee and I hated to see her leave. To accuse her of fraud and smear her reputation is as outrageous as for me to believe that this customer would pay for an order in full, evidence his agreement with the sales terms, including the non-return condition on special orders and then claim we defrauded him. I will forward copies of these signed forms once I gain them from our showroom support office. This is being sent by E[redacted], [redacted] Branch Manager for Blackman, [redacted]. Pat R[redacted] asked me to respond and my e-mail address was not being accepted. Please feel free to contact me with any further questions that arise.Thank you.