Clean 'n' Press

I am rejecting this response because: Clean n' Press' outline of what actually occurred is inconsistent. First, when confronting the normal day-to-day store employee two days later (who is regularly present but was out sick on the day of the drop off), she mentioned the need for two employees to be present during this peak time. I was told by the owner that there were two employees present in the store at the time of drop - but only one at the front register. With a computer glitch and a line of customers - it was apparent she was put in a stressful situation with no backup. Second, they refute the employee's nonverbal acceptance of the suit that was dropped off. Eye contact and a thumbs up in my opinion are clear signs of nonverbal understanding. Like I mentioned in my previous note, without their computer glitch and a line of customers, I would have stayed to receive verbal confirmation. I cannot speak to Clean n' Press' logging practices - however, it appears that the employee was distracted and failed to log the suit's arrival. It would be interesting to investigate the time that my ESS bag (full of returned items) was logged. That would determine when the distracted employee was able to attend to my belongings. Third, the resolution process was extremely difficult. After understanding that my suit had been misplaced, I was told to write my phone number down so the store could contact me with their findings. Like I mentioned previously, their tact response never occurred. I had to proactively call twice/three times per week to request assistance. During this process, I never raised my voice or sounded disgruntled. I just wanted my suit back. I was told a multitude of excuses for the time delay. They needed to call customers who may have picked it up accidentally, they needed to contact their plant, the owner was out in meetings so no one else could serve as a back up. Overall, it took a month and a few days for them to finally come to a unified answer and communicate that to their customer (me). Lastly, I have been a satisfied customer of Clean n' Press' for four years. I have dropped offed the suit in question, and other suits before without putting them in the ESS bag with no issues. There was never any dialogue about needing to place all items in the ESS bag from Clean n' Press employees. I have no reason to be untruthful about this matter. I was a raving fan of their business and program. I am disappointed that I will need to explore other dry cleaners.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.After 2 months of dealing with several employees, the owner eventually called me and took the time to resolve the issue. Which, in 2 months is all I have ever asked for.