Clean Out Pool Service

Initial Business Response / [redacted] (1000, 5, 2016/07/06) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @me.com Hi There, I have pictures of before and after pool condition as well as pictures of filter before and afterI also can provide letters from property management and others associated with this property [redacted] well as Mrs [redacted] own emails of gratitude and complimentsI took it upon myself to increase service visits after pool developed algae due to low chemical levels, high use and extreme heatAfter adding more time to run schedule and more chemicals the county decided to close poolDuring my attempt to make corrections Mrs [redacted] questioned why chemical levels are off if we are servicing pool more oftenAfter thinking about things I decided to cancel all commercial pools and it just so happens to be at end of the monthI can also provide info to those pools and cancellation dates Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have complete records and pictures to the contraryI hired Clean Out pools 2-24-16, to begin service 3-The service was fine while pool remained close for the winterService rapidly deteriorated within days of opening on memorial day and obviously required more than this company could handleFurther, I received no notification to secure the pool to prevent access upon their 6-pool closure, leaving the health and safety of our residents in questionThe health department closure report of 6-states cyanuric acid, pool disinfection residual, PH and maintenance procedures were not recorded in operation log, as requiredChlorine level was above ppmWeir from skimmer was missingNo effluent gaugeThis company lax responsibility and professionalism, as shown by his resignation the day after the health department closed the pool Final Consumer Response / [redacted] (4200, 27, 2016/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) There has been no resolution Final Business Response / [redacted] (4000, 25, 2016/08/10) */ Thanks as wellI appreciate all the helpbest regards, ***

Initial Business Response /* (1000, 5, 2016/07/06) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@me.com
Hi There, I have pictures of before and after pool condition as well as pictures of filter before and after. I also can provide letters from...

property management and others associated with this property [redacted] well as Mrs. [redacted] own emails of gratitude and compliments. I took it upon myself to increase service visits after pool developed algae due to low chemical levels, high use and extreme heat. After adding more time to run schedule and more chemicals the county decided to close pool. During my attempt to make corrections Mrs. [redacted] questioned why chemical levels are off if we are servicing pool more often. After thinking about things I decided to cancel all commercial pools and it just so happens to be at end of the month. I can also provide info to those pools and cancellation dates.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have complete records and pictures to the contrary. I hired Clean Out pools 2-24-16, to begin service 3-1. The service was fine while pool remained close for the winter. Service rapidly deteriorated within days of opening on memorial day and obviously required more than this company could handle. Further, I received no notification to secure the pool to prevent access upon their 6-6 pool closure, leaving the health and safety of our residents in question. The health department closure report of 6-29 states cyanuric acid, pool disinfection residual, PH and maintenance procedures were not recorded in operation log, as required. Chlorine level was above 10 ppm. Weir from skimmer was missing. No effluent gauge. This company lax responsibility and professionalism, as shown by his resignation the day after the health department closed the pool.
Final Consumer Response /* (4200, 27, 2016/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been no resolution
Final Business Response /* (4000, 25, 2016/08/10) */
Thanks as well. I appreciate all the help. best regards, [redacted]