Clean Rite Inc./One Stop Cleaner

Good morning ** ***,I will reply to each concern separatelyThe first one is about the sale price, we did not change the selling price, those were the fees added by the bank in order to purchase ** ***'s loan, due to his very poor credit score which was a result of ** *** not paying on his
previous loans, and being delinquent on others.When ** *** bought the *** *** from us, he was aware that the vehicle was sold AS IS, he was also aware that his deposit was non refundable, it clearly stated that in the paperwork that he signed.With that said, when ** *** came back after days, not 2, (we never received any phone calls from him as he stated in his complaint), and informed us of the issues that he was having with the vehicle, I told him that the vehicle is still under manufacturer's warranty up to 100,milesThe vehicle had only milesHe came in the evening, so I told him to leave the vehicle with us, and in good faith, was going to help him out by sending it to the *** dealer the next day to get it checked out and fixed for him** *** had already made up his mind that he was returning the car, I assumed that he probably was interested in a different car somewhere else, and he already called the bank and told them that he lost his jobSo his loan was rejected by the bank the very next day.After trying to explain to ** *** that he didn't have any reason to return his car, made him aware that he won't be getting his money back due to our business policy, he decided to lock the vehicle that he purchased, leaving it in the middle of the lot, and taking the key with himAfter locking up the dealership, and finding the car there and ** *** gone, I called him and asked him to bring the key back so we can move the car, he refused and said that he would keep the keys until he gets his money backSo we had to call the *** dealer the next day, to come to our lot and get a new key cut and a remote programmed, which ended up costing us an additional $500.00.Therefore, we are unable to refund ** *** his money, we are sorry that this deal turned out this way, we don't sell lemons, we stand behind our product, and our great ratings are a proof of thatIn fact, ** *** was referred to us by one of our repeat customers.Should you have any further questions or concerns, please feel free to contact me at ###-###-####Sincerely,Bobby K***The Car Store

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I believe when buying a car from anywhere the dealership or a person who is selling the car should aware you if there is any problem in the car .unfortunately Bobby Khan the car store owner did not aware me that his 2013 [redacted] has a problem .when I found out those problems that I listed before l lost my trust in him ,because it does not make sense to buy a car for that amount of money and be surprised next day by those problems that is way I cancelled the bank because I know that I will have a big problem with bank meanwhile I went to Bobby K[redacted] to return the car ,but he refused to return my down payment $2500.00 .he said I will fix it  for you.my question why did not fix it before sell it to the customers by doing you are saving time and making your customers satisfied because they are not going to come back.to you for such a problems .also you are giving a good repetation about your business.but what he did with me was scam .he must be honest when selling cars.I need to know why he refused to give my money .I spent extra $48.00 to do the emission and to fix the front tires because they were vibrating when driving .and I do have my prove .NB ALL WHAT I NEED IS MY MONEY ,I GOT THAT MONEY FOR MY EDUCATION .SO PLEASE I NEED HELP .BOBBY K[redacted] GOT HIS CAR BACK .SO I WANT MY MONEY BACK .SINCERELY [redacted]
Regards,
[redacted]

We tried to help [redacted], but he decided to turn the car in, keep the keys, knowing that he signed paperwork stating that the vehicle was sold to him AS IS, and that his deposit was NONREFUNDABLE. So at this point, there is nothing that can be done on our end, and we will not be issuing any refunds. Sincerely, Bobby K[redacted]The Car Store